We used Downend in Bristol I can't praise them enough excellent friendly service took the stress out of arranging the sevice and the actual day . Maddie and Mike was so informative,compassionate and... Toon meer
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Called into Gilesgate funeral care for the Macmillan coffee morning met a lovely friendly lady called Kay The reception area was spotless. Enjoyed coffee and cake and picked up a brochure ...found... Toon meer
Bedrijf heeft geantwoord
Leanne, Victoria, Tracey and Staff at your Wellingborough branch my Family and I are eternally grateful to you all for taking such good care of Francis. The thoughtful touches when visiting him, g... Toon meer
Bedrijf heeft geantwoord
Professionally greeted at the door on my arrival to discuss my funeral plan by Alisha who offered me a cup of tea/coffee early on, which was very welcoming. The discussion regarding my plan took... Toon meer
Bedrijf heeft geantwoord
4,7
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6K reviews
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Good initial service but poor follow up
Staff were helpful and well informed when I set up the funeral plan for my father but the paperwork didn't arrive by email, as arranged. It took three further calls and an email to finally get it sent through - so, good initial experience but slightly let down by the follow up action, or, inaction.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello, thank you for taking the time to leave a review.
I'm pleased to hear that you found my colleagues helpful and well informed when arranging a funeral plan for your father. I'm sorry, however, that the paperwork wasn't received as expected and that you needed to make further calls and send an email before it was sent through.
Thank you for sharing your feedback. We'll use it to help improve the service we provide.
^Take care, Simon
Good contact with the representative
Good contact with the representative.
Clear presentation
Questions answered thoroughly.
An easy experience and quick delivery of paperwork.
29 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Mr Smith,
Thank you for sharing the easy and clear experience you had. It's great to hear your questions were answered thoroughly and we appreciate you choosing Coop Funeralcare.
^Take care,
Cheryl
Fantastic customer service
Fantastic customer service, made the whole process seamless and when asked questions was answered with knowledgable facts
1 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello,
Thank you for sharing the fantastic customer service you received. It's wonderful to hear you found the process seamless and that all your questions were answered. We really appreciate you choosing Coop Funeralcare.
^Take care,
Cheryl
Professional and friendly staff
30 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Patricia,
Thank you for sharing about the friendly and professional staff. We really appreciate your feedback.
^Take care,
Cheryl
Very
Very patient with me. And did not rush me at all.
Thank you very much.
29 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Peter,
I'm so pleased to hear the team guided you with patience throughout the process. We really appreciate you choosing Coop Funeralcare.
^Take care,
Cheryl
The Co op are there for the community…
The Co op are there for the community and their funeral service is no exception. Funerals are expensive whichever company you use, so wisdom suggests using a company owned by the public which I think makes them stronger; especially when investing your hard earned money. I obviously haven't tried out their service yet, so can only comment on my reasons for choosing them. There are detailed explanations on the variety of levels offered, and it makes a lot more financial sense than taking out an insurance, especially if you live for a good many years further.
28 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Nicholas, thank you for your review. We’re pleased to hear you found the different options clearly explained and that this helped you feel confident in choosing a plan that suits your needs.
^Best Wishes, Simon
Very kind and understanding
Very kind and understanding. Gave me plenty of time to ask questions.
28 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Christine,
I'm so pleased to hear you found the team kind and understanding, and that you were able to ask all the questions you needed. We appreciate you sharing your experience.
^Take care,
Cheryl
Spot on service but very script based.
The customer service was spot on. My only difficulty was the speed and strong dialect with which the colleagues passed information on. I understand that they have to read from a prepared script but pronunciation and enunciation make a huge difference. Other than that, great service.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Noel, thank you for taking the time to leave a review.
I'm pleased to hear that you received great service from my colleagues. I appreciate your feedback about the pace of the conversation and how information was delivered. We understand that clear communication is important, especially when discussing funeral plans, and I'll share your comments with the relevant team.
Thank you again for your kind words and feedback.
^Take care, Simon
Recently I lost my mother in law and we…
Recently I lost my mother in law and we used the Coop for her funeral.
I was so impressed by the respect, empathy and professionalism shown by the staff that I have recently taken out a funeral plan with them for when the inevitable happens.
28 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
I'm so sorry for your loss 💙 I'm glad to hear you were shown respect and empathy during such a difficult time, and thank you for continuing to trust us. Take care,
^Mike
After using Co-Op funeralcare for my…
After using Co-Op funeralcare for my mother’s cremation, I decided to do the same for myself.
Friendly and knowledgeable director helped make it easy.
29 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you, Dewi. I'm happy to hear you found us friendly and knowledgeable, and we're so grateful for your continued trust 💙
^Mike
Easy to use website
Easy to use website. Clearly laid out options for plans. Easy payment options and communication was very good. Great price too
1 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thanks so much for your kind words, Julie! I'm pleased you found the process easy to navigate
^Mike
Very helpful,kind,curtious respectful…
Very helpful,kind,curtious respectful and understanding
16 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you, Roger. Being helpful, kind and respectful is what we always hope to be, and I'm pleased we could provide this to you as well. Take care,
^Mike
Great communication
Great communication, lovely staff , everything was explained clearly . All staff were friendly and professional.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Debbie, thank you for taking the time to share your feedback. We are delighted to hear that our team was friendly, professional, and took the time to explain everything clearly to you. Your kind words mean a lot to us. ^Kind regards, Aidan
Brilliant service
From the first moment I contacted Coop Funeralcare, I felt reassured. We attended Abbey Funerals in Atherton, Lancashire. We were kindly greeted in the reception area and introduced to Louise Howarth, who was helping us to arrange our funeral plans. We were offered a coffee. Louise was absolutely fantastic - warm, friendly, and easy to communicate with. She was very professional whilst at the same time, making what could be a somber situation a joy. She really has a wonderful manner, whilst at the same time getting the job sorted. We were very impressed with her. The plans we now have in place are great, tailored to just what we want, and not too expensive. Financial arrangements were flexible and fair. Thank you so much for helping us sort out our future funeral plans. We now have great peace of mind that this is sorted for us. Marjorie and Austin Clare
2 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Marjorie, we are glad you enjoyed your experience with our team and felt completely supported while making your future arrangements. It is wonderful to hear that our colleague welcomed you so warmly, and provided such a reassuring, friendly, and professional environment during what can often be a sensitive process. We appreciate your positive feedback. Knowing that our services have brought you peace of mind for the future means a great deal to us. ^Kind regards, Aidan
Very competitive price
Very easy to use website, details of type of funeral given in a clear & easy to understand way. Very competitive prices & more inclusions as part of the package than other providers. Having used Co-op funeral care before, I know that they deliver a very high level of professionalism & compassion at difficult times.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you for sharing your feedback. We are glad to hear that you found the information online clear and accessible, and that our pricing and package options met your expectations. Having your continued trust based on your previous experiences with us means a great deal, and we truly appreciate your kind words about our dedication to providing compassionate and professional care during life's most difficult moments. ^Aidan
I chose to do an in person meeting.l…
I chose to do an in person meeting.l was treated respectfully and everything explained well to me.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you for taking the time to share your feedback. We are pleased to hear that your face-to-face appointment went well, and that you were treated with complete courtesy while having all the details clearly outlined for you. ^Aidan
Antwoord van Co-op Funeralcare
Hi Ruth, Thank you for taking the time to leave us a review. We're pleased to hear that you found our team helpful, knowledgeable and friendly. It's great to know you had such a positive experience. Thank you for choosing Co-op Funeralcare.
Best, ^Elan
Jean Stuarts funeral…
I must say the staff from worksop are so good and remained professional throughout. They reassured me on my first visit made and me feel comfortable then and throughout the service as we went through my mom's wishes.
Savanna went above and beyond for us having to deal with an unhappy person apparently didn't like the way she was conducting the carrying of mom's casket. She followed every wish mom had asked for and I made happen. So the negative review of her is false and I think it should be removed.
22 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Ann Marie, Thank you for taking the time to share such thoughtful feedback. We're very sorry for the loss of your mum. We're pleased to hear that our team at the Worksop Branch remained professional and reassuring throughout, helping you feel comfortable and supported as you discussed your mum's wishes. It's wonderful to hear that Savanna went above and beyond to support you and ensure that your mum's wishes were followed. Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
After many stressful hours and days !!
After many stressful hours and days !!! The co op finally got there act together and sorted mum’s funeral plan after mum had set up a plan only to be told that it had failed,co ops answered ohh it’s been a computer error !!! So mum had to go in face to face and pay cash to set up plan,please get your act together co op.
Not good is it poor administration errors time after time !!!!!
2 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello John, thank you for taking the time to leave a review.
I'm sorry to hear about the difficulties you and your mum experienced while arranging her funeral plan. I can appreciate how frustrating and stressful it must have been to be told there was an issue with the original application and then have to spend additional time getting everything sorted.
I understand how disappointing this experience was, particularly when arranging a funeral plan should be as straightforward as possible. While I'm pleased the plan was eventually put in place, I'm sorry the process did not meet your expectations and caused frustration along the way.
If you'd like to discuss this further, please contact us at: coop.co.uk/funeralcare/contact-us
^Take care, Becs
Easy experience
Our meeting was very easy straight forward & no pressure + Dorothy was a good Listener & answered all our questions 👍
1 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi there, Thank you for taking the time to share your feedback. We're pleased to hear that you found your meeting easy and straightforward, with no pressure. It's great to know that Dorothy listened carefully and was able to answer all your questions.
Take care, ^Elan
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