Co-op Funeralcare Reviews 

6.427
•
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

Called into Gilesgate funeral care for the Macmillan coffee morning met a lovely friendly lady called Kay The reception area was spotless. Enjoyed coffee and cake and picked up a brochure ...found... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Leanne, Victoria, Tracey and Staff at your Wellingborough branch my Family and I are eternally grateful to you all for taking such good care of Francis. The thoughtful touches when visiting him, g... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Professionally greeted at the door on my arrival to discuss my funeral plan by Alisha who offered me a cup of tea/coffee early on, which was very welcoming. The discussion regarding my plan took... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Everyone was very helpful and made it easy for me to carry out my parents' wishes despite my misgivings. The whole experience from stepping in the door to make an appointment to discussing options and... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

6K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(6.427)

2.536 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Cremation only funeral plan

We wanted a no fuss funeral plan. Cremation only. Phoned Coop funeral sales. Very helpful l. Detailed what we would get on our plan. Easy to setup. Good value for money for the plan. Recomend Coop funeral plans.

10 oktober 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Hello Gary, thank you for your review. We’re pleased to hear you found it easy to arrange your cremation plan, with everything clearly explained and good value for money. Thank you for recommending us.
^Best Wishes, Simon

Beoordeeld met 5 van de 5 sterren

Nice experience

No nonsense website, easy to navigate and secure a plan

6 oktober 2026
Review zonder uitnodiging
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Antwoord van Co-op Funeralcare

Thank you for your review, Mr Evans. We’re pleased to hear you found our website straightforward to navigate and easy to arrange your plan through.
^Best Wishes, Simon

Beoordeeld met 5 van de 5 sterren

Very easy to navigate the website and…

Very easy to navigate the website and order and pay for a funeral. There is help every step of the way if you need it and associates to speak to if you need it. I bought my funeral online and it was very easy.

12 oktober 2026
Review zonder uitnodiging
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Antwoord van Co-op Funeralcare

Hello Elaine, thank you for your review. We’re so pleased to hear you found arranging your funeral plan online easy, and that help was available whenever you needed it.
^Best Wishes, Simon

Beoordeeld met 5 van de 5 sterren

Just the lady who dealt with me was a star 🌟

It was just the lady who dealt with me, made my experience if i was going co-op for a packet of rich tea biscuits.it was a shame I didn't take some with me when I went for my funeral plan, as the Lov'ly Lady who done my plan offered me a hot drink straight away.I felt Very comfortable the whole time I was dealing with my plan.

5 oktober 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Hello Mr Guest, thank you for your review. We’re so pleased to hear the lady who helped you made you feel comfortable and at ease throughout.
^Best Wishes, Simon

Beoordeeld met 5 van de 5 sterren

Personal service that went extra mile

Catherine at Middleton was really helpful from the very start, and helped us sort everything out with no fuss or hassle. All staff were professional, courteous and friendly. They went out of their way to go the extra mile and give a personal service which we really appreciated, and really helped make everything as smooth as possible at difficult time.

22 september 2026
Review zonder uitnodiging
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Antwoord van Co-op Funeralcare

Hello and thank you for your review. We’re so grateful to hear that Catherine and the team at Middleton made everything as smooth as possible, with such a personal, friendly and professional service during a difficult time.
^Best Wishes, Simon

Beoordeeld met 5 van de 5 sterren

Second to none service

Everything was so easy to do and the customer service was second to none.
I have bought a plan that suits my needs and requirements at a very reasonable price. This gives me peace of mind knowing that nobody has to be left to deal with all the necessary arrangements following my death.

12 oktober 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Hello and thank you for your review. We’re pleased you found the process easy and that your plan gives you peace of mind, knowing everything is taken care of.
^Best Wishes, Simon

Beoordeeld met 5 van de 5 sterren

Extremely happy with the helpful…

Extremely happy with the helpful service I was provided and nothing was too much trouble.

8 oktober 2026
Review zonder uitnodiging
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Antwoord van Co-op Funeralcare

Hello Collin, thank you for your review. We’re so pleased you received such helpful service and that nothing was too much trouble.
^Best Wishes, Simon

Beoordeeld met 5 van de 5 sterren

It was all put very nice and I felt…

It was all put very nice and I felt very happy and pleased
Thank you Nigel😊

5 oktober 2026
Review zonder uitnodiging
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Antwoord van Co-op Funeralcare

Hello and thank you for your review. We’re so pleased Nigel made you feel happy and comfortable throughout. We’ll be sure to share your kind words with him.
^Best Wishes, Simon

Beoordeeld met 5 van de 5 sterren

Very polite and helpful

Very polite and helpful. Clear information. Not wasting time, but not rushing me either. Generally, an excellent experience.

5 oktober 2026
Review zonder uitnodiging
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Antwoord van Co-op Funeralcare

Hi R C, I'm so pleased to hear you had an excellent experience. Thank you so much for leaving us a positive review 💙 ^Take care, Michelle.

Beoordeeld met 5 van de 5 sterren

Very helpful staff when I called in to…

Very helpful staff when I called in to enquire about their plans, I was given a brochure to peruse at home. When I made my choice I rang the number given and confirmed my choice and paid in full.
No pressure at anytime.

6 oktober 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Hi Janet, thank you so much for leaving us a review. I'm pleased to hear you had a positive experience with our staff 💙 ^Take care, Michelle.

Beoordeeld met 5 van de 5 sterren

It was very straight forward and…

It was very straight forward and uncomplicated

11 oktober 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Hi M, thank you so much for leaving us a positive review. I'm pleased to hear you had a straightforward and uncomplicated experience with our team 💙 ^Take care, Michelle.

Beoordeeld met 5 van de 5 sterren

Professional reliable service

Rebecca was curtious, processional, approachable and very easy to talk to. She was on time and explained everything in easy to understand terminology. We felt she was very trustworthy and we felt confident that our wishes will be carried out. She didn’t hurry us or put ideas into our heads, but allowed us to explain what we wanted.

8 oktober 2026
Review zonder uitnodiging
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Antwoord van Co-op Funeralcare

Hi Brenda, I'm so glad to hear that Rebecca was courteous, approachable and easy to talk to. Thank you so much for leaving us a positive review 💙 ^Take care, Michelle.

Beoordeeld met 5 van de 5 sterren

Its very strange arranging your own…

Its very strange arranging your own funeral, but i could not fault kerry, very professional explained everything, left no stone unturned, excellent service.

6 oktober 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Hi Sheila, I'm pleased to hear you had a positive experience with Kerry and received excellent service. Thank you so much for taking the time to leave us a review 💙 ^Take care, Michelle.

Beoordeeld met 5 van de 5 sterren

Everything was explained with clarity

Everything was explained with clarity and I would recommend your company to friends and family'

5 oktober 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Hi Stephen, thank you so much for taking the time to leave us a positive review, we really appreciate it 💙 ^Take care, Michelle.

Beoordeeld met 5 van de 5 sterren

Jack was amazing at explaining…

Jack was amazing at explaining everything and answering questions. Very professional. Came away feeling happy now that my cremation details are settled

7 oktober 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Hi Ms Lister, thank you for sharing your review. I'm so glad to hear that you had a positive experience with Jack 💙 ^Take care, Michelle.

Beoordeeld met 1 van de 5 sterren

Everything went wrong

Everything went wrong. Should have gone by my instinct’s and gone elsewhere. Would like to cancel the policy but it would cost me.

11 oktober 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Hello Gordon, thank you for taking the time to leave a review.
I'm so sorry to hear that you've been left feeling disappointed and frustrated by your experience. If you'd like to discuss your concerns further, please contact us at: coop.co.uk/funeralcare/contact-us.
^Take care, Becs

Beoordeeld met 5 van de 5 sterren

Staff made the whole process easy…

Staff made the whole process easy through his knowledge

7 oktober 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Hi James, I'm so pleased to hear you had a positive experience with our staff. Thank you for taking the time to leave us a review 💙 ^Take care, Michelle.

Beoordeeld met 5 van de 5 sterren

Fast

Fast, easy and able to access exactly the type of service I required.

8 oktober 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Hi Matthew, I'm so glad to hear you had a positive experience. Thank you for taking the time to leave us a review 💙 ^Take care, Michelle.

Beoordeeld met 5 van de 5 sterren

Everything went well

Everything went well, all the staff I met were polite and good to talk to, and helpful.

5 oktober 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Hi PJV, thank you so much for taking the time to leave us a review, I'm pleased to hear you had a positive experience with our staff 💙 ^Take care, Michelle.

Beoordeeld met 5 van de 5 sterren

Easy to navigate the website and so…

Easy to navigate the website and so much valuable information. Spread the cost so very affordable. Peace of mind for my family now.

10 oktober 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Hi Jake and Yvonne, I'm glad to hear you found our website easy to navigate, thank you so much for leaving us a positive review 💙 ^Take care, Michelle.

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