We would like to thank Co-op funeral care on Chester Road Sunderland for their outstanding care which we received before, during and after the ceremony. The staff went above and beyond to get every l... Toon meer
Bedrijf heeft geantwoord
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I started with their excellent brochure first, taking time to review clearly explained options. I then bought my plan online, paid a deposit of choice and the remainder by 12 monthly payments, the max... Toon meer
Bedrijf heeft geantwoord
The purchase of the funeral was easy. I would have appreciated a courtesy call from the staff thanking me for the business and also the everything is included is vague- first thing I noticed when I re... Toon meer
My family recently lost our mum and we used Co-op Funeral Parlour in Glenrothes. From start to finish the staff were exceptional. We felt that everyone went above and beyond to care for mum and the fa... Toon meer
Bedrijf heeft geantwoord
4,7
Uitstekend
6K reviews
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Easy process
I bought my plan online and the instructions were quite clear to follow. I could also nominate someone else to receive the information which is good as it lets someone else know that I have a plan in place. I’ve chosen the co-op direct cremation as the staff at Bishop Auckland were brilliant when my mum died.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Deborah,
Thank you for sharing your brilliant experience with the team in Bishop Auckland. I'm sending my deepest condolences for the loss of your mum. I'm also glad you found the online process clear and easy to follow. We really appreciate you choosing Coop Funeralcare.
Take care,
^Cheryl
I lost my mother and father a couple of…
I lost my mother and father a couple of years ago . Couldnt fault the cremations . But comments at maidstone and herne bay co op funeral care branches were upsetting . Both branches made comments about bodies could smell .
1 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Antony, thank you for taking the time to leave a review. I'm pleased to hear that you were satisfied with the arrangements for your mother and father's cremations, however I'm sorry to hear that parts of your experience left you feeling upset, especially at such a difficult time.
Thank you for sharing your feedback. I'll ensure your comments are shared with the local teams so they're aware of your experience.
^Take care, Simon
My husband and I were given time to…
My husband and I were given time to discuss our uncertainities. There was no pressure to make quick decisions. We appreciated any advice given and believe we took the best plan for ourselves.
16 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you for sharing your feedback, Mary. I'm pleased to hear that you found the advice helpful and feel confident in your chosen plan. ^Aidan
Mum’s funeral
Everything from receiving my mum into their care before the funeral and the service we received until the end was perfect. Lisa and your team were amazing.
Thank you
6 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you for taking the time to share your experience, Anne. It means a lot to know we could support you and your family during such an incredibly difficult time. ^Aidan
Empathety
Empathetic young man listened to me and did not try to
oversell the product
31 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello, thank you for sharing your experience with us. We are very glad to hear that you felt supported by one of our colleague, and had an overall positive experience.
^Best wishes, Victoria
No silly questions .No persistant sales…
No silly questions .No persistant sales calls .Very competetive price .Clear ,simple instructions .Peace of mind with no stress or hassle .Perfect .Would highly recommend .
Thankyou
26 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Andrea, thank you for your review. We're so glad that you experienced no silly questions or persistent sales calls and that you found our price very competitive. It's wonderful that our clear instructions gave you total peace of mind - we truly appreciate your perfect rating and recommendation.
^Best Wishes, Simon
The service was friendly
The service was friendly, clear and straightforward. I was able to ask anything without feeling awkward. It was sorted very easily.
22 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Pauline, thank you so much for your review. We're so glad that you found our service friendly, clear and straightforward. It's wonderful that you felt comfortable enough to ask anything without feeling awkward and we're pleased that everything was sorted very easily for you.
^Best Wishes, Simon
Tim was very welcoming and explained…
Tim was very welcoming and explained every part of the plan we had decided on.We left feeling totally satisfied that our wishes would be carried out .
29 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Harold,
Thank you for sharing your experience with us. I'm really pleased that Tim made you feel welcome and understood. Your wishes matter to us and we really appreciate you trusting Co-op Funeralcare with them.
Take care,
^Cheryl
Simple to arrange and took les than 10…
Simple to arrange and took les than 10 minutes to fill out form. No fuss and very straightforward. Plenty of options for advice and help to family should you need it.
Top service for a delicate subject.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Maurice, I'm so glad to hear you found the form simple to use and the process straightforward. We know this isn't the easiest of subjects to deal with, but we're here if you have any questions or queries.
Take care,
^Cheryl
Me and my brother lost our dad at the…
Me and my brother lost our dad at the beginning of July and from starting dad's funeral process the staff have been absolutely amazing nothing was to much trouble they are a very supportive firm i would highly recommend to anyone and we would like to say a massive thank you to you all for your kindness at this sad time from the Lowe family x
6 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
I'm so very sorry to the Lowe family to hear of the loss of your dad last month. We know this is a very difficult time for you all, and are glad the team were able to be there to support you through it. If you need anything else, please don't hesitate to get in touch.
Sending our best wishes,
^Cheryl
Sort your. funeral plan out at the Co Op...for peace of. mind !
From the moment. we arrived we felt comfortable and were looked after.We have always trusted the Co Op and James who sorted our funeral plan instantly helped us to relax.He was patient, kind and thoughtful.Thank you so much .It. was not. solemn ,we even managed. to have. a. laugh .
29 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Jennifer, it's wonderful to hear you had such a positive experience with James, thank you for taking the time to leave us a kind review, we really appreciate it 💙 ^Take care, Michelle.
I made an inquiry about direct funeral…
I made an inquiry about direct funeral plan for myself, I was given a call back and the representative was very professional, he went through the plan with me and answered any questions I had making sure I chose the right plan for me, he was very respectful and took his time giving me all the information I needed .
28 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Janet, thank you for taking the time to leave us a review. I'm happy to hear that you found our representative professional, respectful and helpful when choosing your funeral plan 💙 ^Take care, Michelle.
Brookfields Funeral Services, best care and attention!
We dealt with Brookfields Funeral care in Shakespeare St, Southport. From the beginning to the end we received the utmost respectful care for my sister, who passed and my family. The empathy and attention to detail from Jules and Debbie and the rest of the staff, was perfect. Even through all the sadness, they were there with cups of tea and advice. Thankyou for everything, you helped my family at our most vulnerable of times.
19 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Amanda, I'm sorry for your loss, and thank you so much for your kind and thoughtful review. I'm glad to hear Jules and Debbie and the rest of the staff at Brookfields Funeralcare were respectful and empathetic while assisting your family during this difficult time 💙 ^Take care, Michelle.
Professional and caring
We met Jake who dealt with us in a very professional and caring way. We were able to see him at a local venue which was convenient and we now feel more confident about our funeral and that our family will be looked after in respect of organising our funeral.
27 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Janet, thank you for taking the time to leave us a review. I'm pleased to hear Jake was professional and caring, and that he made you feel confident that your family and funeral will be well looked after 💙 ^Take care, Michelle.
Steve was very helpful and friendly.
30 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Amanda, I'm so glad to hear you found Steve to be helpful and friendly. Thank you for leaving us a positive review 💙 ^Take care, Michelle.
Very good, then not so good.
No delay on replying to our call. Great staff member (Mudasir) who initially spoke to us and who helped us cancel a current funeral plan for my mother-in-law as we now wanted to book a direct cremation for her.
He then put me through to another department and I spoke to someone else who asked if we had POA for my mother-in-law, which we don't. She then said she could not arrange the direct cremation. She did not, at any point, ask whether we were paying for the funeral and was rather peremptory. We therefore went to Pure Cremation who were happy to arrange our direct cremation plan for my mother-in-law. We did feel, that as we had just spoken to Mudasir, who we could not fault, and who had refunded the original plan money to our account, that there would not have been a problem as she would have had all the details in order to arrange the direct cremation for us. It would appear not.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Gill, thank you for taking the time to leave a review.
I'm pleased to hear that Mudasir provided helpful support and was able to assist you promptly with cancelling your mother-in-law's funeral plan. I'm sorry to hear that your experience was less positive when you were transferred to another member of the team. I can understand how frustrating this must have felt, particularly after your initial conversation had been so helpful. I'm sorry that the service you received at that stage left you feeling disappointed.
Thank you again for your review and for recognising the support Mudasir provided. ^Take care, Becs
Good comprehensive Funeral Plan. Bad overall process
I liked the comprehensive Funeral Plan but disliked the process of purchasing it. Paid for the plan on a Thursday, no automated reply confirming payment. Just mention in the during the purchase process that I would receive the plan in two working days. Feedback email request received the Monday before any acknowledgement from the Co-op! Hard copy of funeral plan received lunch-time post. Nominated representative has still not received promised email!
30 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Martin, thank you for taking the time to leave a review. I'm pleased to hear that you found the funeral plan comprehensive and suitable for your needs. I'm sorry to hear that the purchasing process did not meet your expectations, particularly around the communications you received and the delay in receiving confirmation of your plan.
If you would like to discuss this matter further, please get in touch: www.coop.co.uk/funeralcare/contact-us
^Take care, Becs
Very helpful clear instructions to do…
Very helpful clear instructions to do funeral explained
1 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Anthony, thank you for taking the time to leave us a positive review, we really appreciate it 💙 ^Take care, Michelle.
It was very easy to do online and received documents not long after
It was very easy to do online
28 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi ms. Burke,
We're pleased to hear that you found arranging your funeral plan online easy and that your documents arrived promptly.
Take care, ^Elan
Satisfaction
It was so easy to answer the questions on the on line gold funeral plan. Payments was simple to expedite. I received my official funeral documents within days. Peace of mind to know my funeral arrangements are now securely in place. Thank you.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Mr. Payne,
Thank you for taking the time to share your experience.
We're pleased to hear that you found arranging your Gold funeral plan online easy and straightforward. It's great to know that the payment process was simple and that you received your documents quickly.
All the best, ^Elan
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