COROS Wearables Reviews 114

I had a terrible experience with COROS and their customer service. This is the second of their watches I have had that has stopped calculating elevation correctly after 6 months. They asked if I sweat when exercising, and having the elevation chart off by 2000 plus feet is within a reasonable limit for them. Such a shame, they sent me through hoops for a month just to say we don't think it's the hardware of your watch. I'm switching to Garmin.

I purchased a heart rate monitor and then decided to change my mind and send it back. Not only did I have to pay to send it back(which companies like Garmin never do) but I had to put a reason in the packaging stating why I wanted to send the item back and if I had opened said package I would not been able to send it back which I think is ridiculous. In this day and age. I will never buy another product from this company. Poor showing.

The Coros Pace 4 is an amazing watch and genuinely does everything it says on the tin. From performance tracking to battery life, it’s been spot on and exactly what I needed for running and everyday use.

Unfortunately, I did end up dropping it and smashing the screen less than 10 days after buying it. That’s completely on me, and I understand it’s not covered under warranty. Normally, Coros has a repair and replacement system, but that’s only available to EU and US residents (thanks to Brexit), so they weren’t able to offer that service here in the UK. They did offer me 30% off my next purchase, which I personally didn’t feel was enough—but again, I recognise the damage was my fault.

On a more positive note, I did have a separate issue when trying to use my student discount, and their customer service was excellent. They were really helpful in resolving it and even offered me a free watch band worth £24, which I appreciated.

Overall, it’s a great watch backed by great customer service. It’s just unfortunate that, as a UK customer, you’re at a bit of a disadvantage when it comes to certain support services.

J’ai acheté une COROS Pace 3 en décembre 2023, et la montre a cessé de fonctionner le 31 janvier 2026, soit pratiquement juste après la fin des 2 ans de garantie.
J’ai contacté le SAV COROS immédiatement. Pendant plus d’un mois et demi, j’ai suivi toutes les démarches demandées : manipulations, envoi d’une vidéo, transmission de la facture, de mes coordonnées complètes et recherche de solutions logistiques entre Maurice et la France.
Le plus frustrant est que, pendant plusieurs semaines, le support m’a laissé penser qu’une solution de remplacement ou d’échange était en cours d’étude. On m’a parlé de vérification de stock, de couleurs disponibles, de distributeur local, puis d’une solution possible via la France.
Au final, après toutes ces démarches, COROS m’a répondu qu’il n’y avait plus de revendeur à Maurice et que la montre était hors garantie, donc sans prise en charge. La seule proposition a été une réduction de 20 % pour racheter une nouvelle montre.
Je peux comprendre qu’une garantie ait une date limite. En revanche, voir une montre tomber en panne quasiment au moment exact où la garantie s’achève, puis passer plus de 6 semaines dans une procédure SAV qui n’aboutit à rien, laisse un sentiment très amer. Très déçue par la gestion du dossier.

J’ai utilisé une montre COROS Pace 3 pendant un peu plus de 2 ans dans le cadre d’une utilisation normale (natation, vélo, cap).

Du jour au lendemain, la montre est tombée en panne complète :
la molette ne fonctionnait plus, la batterie s’est mise à se décharger très rapidement, puis la montre s’est éteinte définitivement, avec un bruit de grésillement très inquiétant à la recharge.

Malgré plusieurs échanges détaillés avec le service client de COROS depuis 1 mois, aucune explication claire sur l’origine de la panne ne m’a été fournie, et aucune prise en charge n’a été proposée au-delà de la garantie, qui venait d’expirer depuis peu.

La seule solution proposée a été un remplacement payant ou une remise de 20% sur un nouvel achat.

Je trouve cela assez décevant pour un produit de ce type, dont on attend une durabilité supérieure à 2 ans, surtout sans mauvaise utilisation.

Je tiens à préciser que la montre était en parfait état extérieur et fonctionnait parfaitement jusqu’à cet incident soudain.

Expérience décevante, malgré un produit que j’appréciais initialement et que j’avais largement recommandé autour de moi.

Achat d'un moniteur de fréquence cardiaque COROS (bracelet HR) en mai 2024. Après un peu plus d'un an d'utilisation, le produit est devenu totalement inutilisable : extinction spontanée pendant les activités sportives, et au contraire reste allumé en veille entraînant une décharge complète. Un produit à ce prix ne devrait pas tomber en panne si rapidement.

J'ai contacté le support COROS le 3 février 2025. Après plusieurs échanges et envoi de toutes les pièces demandées (photos, preuve d'achat, numéro de série, troubleshooting complet), le support a confirmé par écrit le dysfonctionnement matériel et l'éligibilité à la garantie constructeur 2 ans. Mon dossier a été "escaladé à l'équipe SAV spécialisée" le 23 février.

Depuis : silence total. après 2 relances sans réponse.

Problème de fiabilité du produit + SAV inexistant après escalade. Je mettrai à jour cet avis si le dossier trouve une issue #469663.

Ich nutze den COROS Pod 2 schon länger – und weiss daher genau, was das Gerät kann und wie sich „normales“ Verhalten anfühlt. Nach rund 4 Monaten war mein Pod jedoch klar defekt: Die Pace-Messung war völlig unbrauchbar und schwankte massiv, obwohl ich auf dem Laufband eine konstante Geschwindigkeit eingestellt hatte (z. B. zwischen 5:00 und 20:00 min/km).
Für mich eindeutig kein Bedienfehler, sondern ein technischer Defekt.
Was danach folgte, war extrem mühsam:
Ich wurde durch eine Vielzahl an Tests geschickt – mehrfaches Neuverbinden, unterschiedliche Tragepositionen inkl. Fotodokumentation, detaillierte Trainingsnachweise, immer neue Versuche. Statt das Problem anzuerkennen, wurde es wiederholt relativiert.
Besonders frustrierend waren Erklärungen, die fachlich schlicht keinen Sinn ergeben haben. Ich hatte zunehmend das Gefühl, dass ich den Defekt beweisen muss, anstatt dass er ernsthaft geprüft wird.
Erst nachdem ich deutlich Druck gemacht und rechtliche Schritte in den Raum gestellt habe, wurde ein Austauschgerät angeboten.
Der neue Pod funktioniert jetzt einwandfrei – genau so, wie ich es von Anfang an erwartet hätte.

Fazit:
Das Produkt ist gut, wenn es funktioniert. Der Support war in meinem Fall jedoch unnötig kompliziert und hat mich viel Zeit und Nerven gekostet. Ein klarer Defekt sollte deutlich früher anerkannt werden. Die nächste Uhr wird sicher keine Coros mehr!

APEX pro achetée récemment et présentant une collecte de données d'altitude complètement incohérentes. J'ai contacté le SAV qui me fait tourner en rond depuis plus 6 mois, me demandant de faire des tests divers, d'envoyer des données pour qu'ils puissent "vérifier", sans aucun résultats. Quand je demande une reprise du matériel pour disfonctionnement avéré, on me répond à côté de la plaque pour éviter tout remboursement et on me demande de refaire une sortie pour collecter les données précédentes qu'ils n'arrivent soit disant pas à lire. A fuire réellement !

J'ai eu deux montres coros. Une vertix 2 et une 2s
A chaque fois des problèmes de fiabilité avec la molette qui ne fonctionne plus.
Au prix de la montre ce n'est pas acceptable
La première fois le sav à été top mais pas la seconde
Je ne recommande pas et je vais changer de marque

Ticket number 443001 and 480324.
Bought the pace 4. A month later after been in contact with their customer service for 2 weeks I figured that regardless of whatever setting they asked me to try my crown is faulty. Dealing with customer services this was confirmed when they assumed the setting was wrong when I showed them a video of the constantly changing screen from the slightest touch of my sleeve. They just continue to say they’ll discuss it with whatever team and get back to me. I’m looking for a refund. I’ll stick to Garmin in the future as they have a reputation for fixing and replacing things quickly.

Reply: Replacement was offered after weeks of messaging back and forth. It was offered after I had decided to return the watch. The condition of the offer was that if I wasn’t satisfied nothing further would be done. No one would accept a replacement under those circumstances. I want to make that clear.

I bought a Coros Dura and then a Coros Apex 4, replacing my Suunto Vertical. I’m very happy with the products and the software too – it’s in a different league to what Suunto used to offer me... It’s just that I find them a bit ugly to look at, and the default screens in sport mode are rather absurd and counterintuitive, but fortunately you can customise them. Customer support always responds and resolves any issues. Thumbs up.

Ich habe ein Uhrenarmband für meine Uhr bestellt. Die Beschreibung sind auf der Seite nicht eindeutig und ein Rückversand ist nahezu unmöglich, da die angegebenen Rücksendeoptionen auf der Homepage nicht funktionieren und die Aussagen der Mitarbeiter im Kontakt sehr unterschiedlich sind und man spielt hier eindeutig auf Zeit um die Rücksendung unmöglich zu machen. Sehr schlechte Kundenbetreuung, sehr schlechter Service

I purchased the Vertix 2 from a reputable shop at the end of December 2025. The watch came DOA (meaning the watch never turned on) despite troubleshooting. I received a replacement watch from that same shop only for it to also be DOA after troubleshooting. It’s been 8 BUSINESS days since I reached out to COROS (2/9) and have yet to hear back from an actual person.

Given my experience with two DOA watches, the lack of communication on when my issue will be addressed (let alone resolved), and the poor ratings on trust pilot, I am losing faith in the brand.

I chose this watch specifically because it was marketed as a climbing specific watch and I was really looking forward to putting it to use, but it’s going on 2 months with no watch. I understand they probably have a high workload, but I am concerned about not only a poor product but poor customer service.

UPDATE #1 : a COROS rep contacted me the same day they responded to my trust pilot review. They sent me a free charger adapter that was delivered and tested on 2/26 and I informed them that after 2 hours of charging, the watch remained completely unresponsive. It is now 3/4 and I have yet to hear from anyone about a replacement watch.

UPDATE #2: a COROS rep (Christian-thank you for your help!) who had been working with me on my case, emailed me on 3/5 requesting additional information to confirm my watch was defected and offered me the Vertix 2S as a replacement watch. I received an email confirmation that my claim had been placed in the queue on 3/8 and I received a shipment confirmation today (3/9).

Although the process took a month and I’ve been without a watch since the end of December, I appreciate COROS replacing my defected watches with the new Vertix 2S and look forward to putting my new watch to use.

ticket #470714

Catastrophique. SAV 0 réponse 4 relances. Des mails me disant qu'ils clôturent sans répondre à mon problème (différence de relevé BPM assez important +20 +30 entre la montre et un oxymètre). Utilité d'avoir une montre connectée du coup ? Vertix 2S la montre la plus chère 0 SAV.

I really wanted to love the PACE 3. I chose COROS because of the brand’s reputation for performance and reliability.

Unfortunately, just one month after the warranty expired, the digital dial stopped working. It still physically turns, but it no longer registers any input. Shortly after that, the touchscreen also stopped responding, which makes the watch almost impossible to use.

On top of that, the battery performance has suddenly become terrible. In a single day it dropped from 65% to 12% with very light use. That is nowhere near the battery life I experienced previously, and far below what you’d expect from this type of device.

I contacted customer support and followed all recommended troubleshooting steps, including resets and cleaning, but the issues remain. While communication was polite, the outcome was disappointing given the watch has effectively failed just outside the warranty window.

Experiencing multiple hardware failures so soon after the warranty ended is extremely frustrating. For a watch at this price point, I expected far better durability.

Based on my experience, I can’t recommend it.

Case 467630

Exactly what Jack said. Horrendous customer service- the worst I've ever experienced. They mostly use AI and all by email. Over 1 mos now back and forth over a barometer issue that has been consistent since purchase. They've had me repeat the same steps multiple times. They even sent me a google map of an outdoor activity which I had completed and recorded which proved my watch was off by almost 200m but my alltrails map was accurate! They refuse to repair/replace under warranty. Shameful and unacceptable for an expensive watch that I can't even use for outdoor activity. Just had a friend ask for a recommendation for a watch. needless to say I told them to avoid Coros

Corus pace 4, terrible watch, charging being a nightmare. Constantly disconnecting.
Slightest touch to the screen and flicks through different settings by itself.
AVOID, only place for this overpriced pile of junk is the dustbin and looking at other reviews most are having the same issues.

I’ve been facing ongoing problems with my COROS PACE 3, especially after logging hot mat Pilates workouts. It keeps going into a diagnostic/debug screen and then won’t respond to any controls. I raised a ticket, but it’s been five days with no solution and no one reaching out. Really frustrated with the support — this might be my last COROS watch.

Ticket number #467626

Update as of 23 Feb: It has been over two weeks and the ticket remains open with no resolution. I’ve repeatedly been asked to restart both my watch and phone to reset the Bluetooth connection and attempt pairing again. I’ve already done this countless times, but the issue persists. But still..terrible customer support!

Update 17/02/2026
Okay, it’s only fair that I come back and give my feedback. There was some initial runaround with back-and-forth emails, but after my last comment and providing all the data they asked for, I received a brand-new Coros Pace 3! I’m very satisfied! My suggestion is: keep everything—the box, invoice, warranty... The watch is great, very user-friendly, and I really missed having it in my daily routine. Thanks for the support and for resolving my case.

My watch has stopped working and is still under warranty. I am extremely disappointed with the support experience so far.
I have contacted customer service multiple times (over 10 emails) and have already provided all requested information, including:
Proof of purchase / invoice
Warranty details
Video showing the issue
Serial number
Customer number
Full name and address
Despite this, I continue to receive generic responses asking me to clean, restart, reset, calibrate, or troubleshoot the device. I have followed all of these instructions multiple times, and none of them have resolved the issue.
At this point, I feel like I am only receiving automated responses and that no one is actually reviewing my case or the information I’ve already submitted. This has been very frustrating and disappointing.
My ticket number is 465465. All documentation has already been sent by email. I am requesting that this case be properly reviewed by a support agent and that a clear solution be provided, whether that is a repair or replacement under warranty.
I look forward to a proper resolution.

Watch doesn’t sync with any app especially Strava. Customer service is non existent!