COROS Wearables Reviews 114

This is a great watch at an attractive price point, but it isn't as durable as a sports watch should be. Within the first week, the rear sensor panel cracked, despite my having only taken it off to shower. I’m still not sure how the damage occurred, but it has significantly impacted the heart rate and altimeter functions. While I enjoy the watch, it may be worth spending more on a rugged model that can better handle daily wear.

Update: After 1 month, the watch completely failed. After numerous back and forths with Coros support, they determined that the battery lasting only two days, the intermittent vibrations, and the failing buttons all stem from the cracked rear sensor glass. While the price point makes this a serious option, I'd be hesitant to trust Coros again

Meine Erfahrung mit dem COROS Kundendienst ist leider sehr enttäuschend. Mein Gerät hat seit Beginn massive Verbindungsprobleme und ich habe diese klar beschrieben. Trotzdem wird mir ein Ersatz auf Garantie weiter verwehrt, stattdessen immer wieder neue Steps verlangt, was ich noch alles prüfen, nachweisen und verbinden muss. Ich habe diese Steps einige Male mitgemacht, nun reicht es aber. Bei einem Gerätewert von CHF 80.- steht der Aufwand in keinem Verhältnis mehr für eine klare Angelegenheit. Es scheint, dass mit diesen Vorgehen der Garantiefall verhindert werden soll. Seit Euch bewusst, dass im Garantiefall COROS hier im Vergleich mit anderen Anbieter wie z.B. Garmin deutlich unterdurchschnittlich abschneidet.
#431821

Die Uhr ist sehr ungenau und fehleranfällig. Ich habe meine PACE 3 jetzt seit knapp 2 Jahren und sie ist vor 2 Wochen einfach ausgegangen und funktioniert nicht mehr. Ich habe mir neue Ladekabel gekauft, in der Hoffnung, dass es das Problem beheben wird. Ohne Erfolg. Dann hab ich den Kundensupport angeschrieben bzw. den AI-Chatbot..Ein absoluter Fiebertraum. Hat nichts gebracht. Dann den Kundensupport direkt angeschreiben. Die haben mir, obwohl ich denen gesagt habe, dass ich schon mit einem neuen Ladekabel versucht hab zu laden, einen Adapter zum Laden geschickt. Naja..Hab ich dann so gemacht aber es geht immer noch nicht. Jetzt wollten die allenernstes ein Video, das Nachweist, wie die Uhr am Strom angeschlossen ist und nicht lädt. UND DAS PER MAIL. Absolute Kathastrophe. (Mail kann man nicht viele MB's Video schicken).. Ich werd nie wieder da was kaufen und kann es auch niemandem empfehlen. Geht zu Garmin. Da habt ihr Qualität und Kundensupport.

Zwei Monate nach Ablauf der Garantie gibt die Uhr von einem Tag auf den anderen ihren Geist auf. Der Akku hält ohne aktive Benutzung nur noch 3 Stunden. Außerdem aktiviert die Krone (der Drehregler) ohne Berührung. Reset und Updates bringen nichts. Ist also ein Hardware Problem. Ich war eigentlich zufrieden mit der Uhr aber leider scheinbar schlechte Bestandteile.
Meine Freunde haben die gleiche Uhr und hatten leider ebenfalls Probleme. Bei meiner einen Freundin ging die Uhr nach einem Jahr einfach nicht mehr an - der Kundenservice meldet sich seit Wochen nicht zurück für den Umtausch ( ihre Garantie läuft ja noch). Bei der anderen ist auf einmal der Display schwarz geworden, sodass sie nur noch die Hälfte sehen kann. Und ein anderer Freund von mir hat die Pace3 und ständig hängt die Uhr, findet GPS nicht etc. Schade! Werde jetzt zur Konkurrenz Garmin wechseln.

Most excellent customer service. I purchased the Coros Pace 4 but sadly had to return it despite it being a wonderful watch. The customer service was very informative, efficient and quick- even on a weekend. I recieved my refund at a very admirable speed and would not hesitate to contact them again.

Had issues pairing my pace 3 with H10 polar heart rate monitor . The techs at coros contacted me several times and we tried several permutation combinations. Although I haven't succeeded yet it's not for a lack of their assistance .

Had the watch for just over 2 years with little to no issue, I go for a pool swim once and the dial breaks. I email customer service and wait a few days for a response. Then after about 4 back and forth emails diagnosing the problem (i thought it was pretty clear from my first email) they say there is nothing they can do because it is out of waranty. I then bring up the consumer rights act of 2015 which states "goods must be fit for purpose and last a reasonable amount of time". I'd argue that it breaking after 1 swim means that it wasn't watertight and therefore not fit for purpose. Plus is 2 years a reasonable amount of time for a smart watch to fail in? Not in my books. The dial is crucial and should last longer. Coros support still refused to offer a replacement instead offering me a 20% discount (40 quid off essentially). I reminded them that warranty is irrelevant in this case because warranty is a voluntary service, and also due to the consumer rights act. They again refused and said "If you have a family member or friend in the US or certain EU countries, such as Spain, they could help by sending the watch to us through the repair program via the online form.". How ridiculous??? Why is the Uk excluded? Around 1 month on from my first email to them they are still only offering a 20% discount. This whole situation has caused me IMMENSE inconvenience as a student athlete at university where recording training and other metrics is a requirement of me maintaining my place in the sports scholarship programme. Not impressed Coros!

Commande effectuée pour Noël le 3 décembre, colis apparemment livré avec deux relais différents identifiés, sauf qu’aucun de ces point relais n’ont mon colis.
Je réclame le remboursement et le service client inefficace me répète sans cesse d’aller au point relais .
Si vous souhaitez faire un cadeau passez votre chemin! Quelle déception à 4 jours du réveillon !

Dear Coros

My Trustpilot Review, submitted as a matter of last resort 20 hours ago, has in the last hour or so, produced 2 responses from you which are completely unintelligible. So, let me be clear to YOU.
The position is clear and is follows:

1) On 1 December 2025 I paid the sum of £316 to you for a watch and a charger. You undertook to have this item with me in early December. As it was to be a Christmas gift for my son I felt confident in making the payment.

2). On 2 December I was advised by EVRi that this parcel had been received at their Warehouse awaiting delivery. I have a tracking number. I have checked numerous times and it continues, apparently, to sit at their warehouse, with no action proposed by them to deliver it.

3) Because of 2) above I have tried EVRi’s chatbot and input the tracking number. This comes up “page not available”.

3) A further enquiry to the EVRi chatbot today tells me “as your item has not been delivered for 12 days you should approach the supplier and ask for a Refund”. The goods were actually with them, they said, 2 weeks and 5 days ago. This seems to be standard practice for EVRi - relying on companies who employ them to do a job to issue refunds because they are either loosing the goods; do not have sufficient employees to deliver, nor managers to manage, or the goods are being stolen from their warehouse.

4) Your Coros email address which you provide and which I used for my enquiry tells me “Coros do not respond to emails - Try our Tricks and Tips Section”. That is clearly a nonsense.

5) LEGALLY THE POSITION IS;
You have supplied goods to me which remain the property of Coros because you have not delivered them. You owe me a refund as you do not have the competence to supply the goods you have charged me for AND/OR to employ a competent delivery agent who will discharge that for you.

6) You choose to appoint EVRi as your delivery agent. They do not appear to be a competent company based on my own recent experience and those of others evidenced by photographs online.

7) Either you issue a REFUND of £316 to me forthwith - TODAY - or I will have to approach my Credit Card provider asking them to refund and to claw the funds back from Coros.

8) I do not wish to have a further protracted correspondence with you. it has taken several hours of my time. I am owed £316. Please write to me immediately - via Trustpilot - and confirm that you have issued the refund.

9) If you do not confirm 8) above I shall contact my Credit Card provider - with this correspondence as evidence - asking them to pursue a complaint and to retrieve my funds.

10) I hope that is tolerably clear Coros. Neither you, nor EVRi, are fit to run a business - based on my experience - and reviews submitted by others which tell a similar story.

EMAIL YESTERDAY
My nightmarish experience with this dire company - Coros - mirrors that of a similar review posted very recently.

Funds of £316 are taken on 1 December; the items (son’s Birthday present) supposedly dispatched on 2 December wherein they have sat at Evri’s warehouse ever since with no update.

The email address for Customer Service at Coros simply has an automated reply saying they do not respond to emails and the Tracking number with Evri produces “page not available”. This is totally unacceptable. Evri is a failing business which allows goods to pile up - but Coros has a duty to its customers and they are taking money and failing to produce the goods.

As with a similar post, my only recourse now appears to be a complaint to my credit card provider - but what a boring and pointless administrative process.

A Trustpilot review about missing parcels involving another Evri delivery actually produced the (badly damaged parcels) one and two days later - after a month of contacting the company in question.

But no Coros parcel.

Both Coros and Evri are failing businesses and do not deserve to be in business. AVOID.

I ordered £188 worth of good and despite the delivery app (Shop) saying 'on its way' and 'express' and Coros stating 'Orders placed before 10.00 am Monday - Friday will be dispatched the same day' I have received no package nor an explanation nor an update. This is my son's Christmas present and if they can't fulfil the order in time I'd rather cancel asap and get a refund so I can purchase elsewhere. There's no phone number to call so can't speak to anyone and no reply from support.

UPDATE: In response to your question, my order number is #GB26576 - I would like this order cancelled and refunded immediately please. I have had to buy my son something else.

Even with the use of AI and Google and much more I cannot work this Coros Monitor and will be returning to use the reliable Garmin

Why the low rating? I’ve had an excellent experience with Coros. My Apex 2 Pro battery life and functionality beats any of the competitors. I bought a duplicate Pace 3 by mistake as a gift and Coros went above and beyond in helping me to get a refund within minutes of receiving the return, and they were really polite. It seems that almost all brands get bad reviews these days. In my opinion, Coros and their customer service are great.

J'avais écris un premier avis, visible plus bas. Finalement, après une troisième tentative de communication avec le SAV en 3 mois, j'ai fini par avoir une réponse (dans la journée de ma dernière demande). La prise en charge a été rapide et la montre a été remplacée (reçue ce jour). Je pense malgré tout qu'un geste commercial aurait été le bienvenu pour les 3 longs mois d'attente et pour le fait qu'il ait fallu contacter le support 3 fois.

Fantastic watches - awful purchase experience so far. The shipping policy states 'All orders are shipped on a standard Next Day Parcelforce Delivery'. Instead my order was shipped using Evri and is now 'delayed'. I filled in a couple of webforms through the website but had no response so ended up contacting them through the app. I'm not happy that they have breached the shipping policy and used Evri as we all know they are the most dishonest and disgraceful delivery service available.
Update: 2 days have passed after my case was going to be escalated and I've heard nothing. Emailed again yesterday's checking on progress and no reply again.
Update: over a week since I should have received it and I'm being told that a 'return to sender' request has been sent, and once coros receive and inspect the item I can have a refund. So apparently I'm expected to wait indefinitely for an item that is still showing as 'delayed' with Evri. And I fail to see why it would need to be inspected prior to refund as I never received it so the condition it's in is irrelevant to me. No acknowledgement from coros that they breached their shipping policy.
@coros - happy to send any details you want if you can tell me where to send them?

Our family of skimo athletes, mountain bikers, runners and rowers own five Coros watches. We originally purchased one for our son when he hiked the Appalachian Trail at 16. We bought it due to the battery life. We then bought others for each of us… but then, one by one, we had minor problems with three of the five. The winding mechanism broke on mine, support would t help because it was just weeks past its original warranty period. The altimeter doesn’t work on my son’s. The heart rate Bluetooth won’t connect to our brand new Coros heart rate monitor on the third. Coros support is a total turd. For the money one pays for these very dear watches, they do t stand behind the quality of their hardware/software. It’s time to buy Garmin.

Service client catastrophique.
Pas de prise en remboursement sur la coros pace 3 avec altimètre défaillant. Très déçu de la marque.

Montre COROS APEX 4 acheté en octobre 25 reçu 1 mois plus tard, au lieu des 7 à 10 jours sur le site.
A ce jours cette montre ne fonctionne pas je suis en contact tous les jours avec le service aprés vente et me demande de nombreuses manipulations à faire, ce que je leurs expliques c'est que ces essais ont les trouvent sur différents sites internet, aujourd'hui cette demande c'est réalisé vidéo des essais, mais je leurs explique que la montre je peux juste la mettre en marche et la chargé à 100%, mais je n'ai accès à rien, donc elle ne fonctionne pas, je suis très déçu de leurs comportement et vous explique mon expérience pour la confiance lié à COROS = très décevant.
Je pense que les personnes qui émettent des avis positifs sont réénumérés par COROS

Habe die Coros Pace 3 nunmehr seit fast 2 Jahren. Alles funktioniert einwandfrei, das Gerät erhält regelmäßig super Updates, die die Nutzung stets optimieren. Die Trainingspläne aus der App sind echt toll. Bei kurzen Reisen muss man nicht mal das Ladekabel mitnehmen, der Akku macht alles mit. Könnte mir für meine Anforderungen echt keine bessere Uhr vorstellen.

Bought first Coros watch in Feb 2025 and done nothing but praise how much better than Garmin it was to all my friends. However the battery broke last week. Understand these things happen but the response from Coros has been really poor, many back and forth emails before finally they agreed there was a hardware fault and they would send a replacement. Then sent the wrong colour and wrong band and refused to send a new one only a refurb which only has a price £25 cheaper than a new one. Considering its not even 9 months old i thought it was reasonable to request a new replacement. Understand this is not the policy but clearly Coros value good customer service and brand loyalty less than £25! I wont be raving about coros again!

Meine Erfahrung mit dem COROS-Kundendienst ist leider extrem enttäuschend. Mein Gerät hat seit Anfang an massive Verbindungsprobleme. Ich habe den Fehler mehrfach klar beschrieben – dennoch verweigert COROS jegliche Garantieleistung, solange ich kein Video vorlege.

Dass ein Hersteller einen eindeutigen Defekt nicht anerkennt, nur weil der Kunde kein Video erstellen kann, ist für mich absolut unverständlich und wirkt wie eine systematische Hürde, um Garantiefälle abzulehnen. Die Garantie ist damit in der Praxis kaum nutzbar.

Statt lösungsorientiert zu handeln, wird strikt auf firmeneigenen Richtlinien beharrt – selbst dann, wenn deren Erfüllung technisch unmöglich ist. Für mich ist das kein Kundenservice, sondern reines Blockieren.

Wer im Problemfall echten Support erwartet, sollte sich bewusst sein, dass COROS hier deutlich unter dem Niveau anderer Hersteller liegt.

Ticket Nummer 391430