COROS Wearables Reviews 114

This company is a scam. My watch stopped charging after a few months of use (this was 3 months ago). They are refusing to give me a warranty replacement. Instead I’ve been stuck in an endless email chain of repetitive ‘troubleshooting’. Why are you refusing to accept that it won’t charge? How many times do I have to tell you I’ve tried cleaning the cable. I’ve tried a friends cable which is definitely working. I’ve tried everything in your extensive troubleshooting documents. THE WATCH DOES NOT WORK AND NEEDS REPLACING. It’s your faulty product. Take it back, fulfil your promise, replace it. I will never purchase from this company again.

I've had my COROS since September 2024, up until now, I couldn't fault it. I love the watch itself & everything that comes with the app.

However, 3 weeks ago (23rd October 2025), it decided to stop working; it was extremely laggy, pretty much frozen & the buttons were broken.

I tried to find a way to reach out to somebody directly, but the only option I had was to go through their AI assistant CARA. Through troubleshooting, they managed to get the watch to work again, for about 2 minutes, until it went back to it's usual way.

It then took me a lot of attempts to get past CARA to speak to a human being, with the fact the troubleshooting wasn't fixing my wearable.

Once I had gotten through to a human, it took a few days to get details etc in which they had then decided it wasn't fixable & they would 'send me a refurbished watch'.

That watch got shipped out on October 30th 2025. Still today, I have received nothing.

I have tried to reach out to COROS via email & Instagram to see what is going on but I've had no response.

I'm now 3 weeks without a watch, which I'm losing my training data on & have had to do events without it, very frustrating. I didn't expect my watch to pack up after 14 months of use & I didn't expect it to take over 3 weeks to resolve an issue.

This doesn’t fill me with much confidence now in COROS that if I ever have a problem with my watch again, it could take another 3 weeks to resolve, makes me question whether I would invest in the future.

I’ve always spoken well about COROS since the day I got it & recommended it to everyone around me, I host a weekly run club & I'm a personal trainer myself so have converted many people across to their product so far.

I'm very disappointed with the customer serve here.

I love Coros watches, but I heavily recommend against buying their watches through their website. Logistics are slow and inflexible. Delivery takes a long time. You can't cancel an order after placing it, even if the product has not been shipped yet. You can only return your product if it has not been opened, what if I don't like the product? What if it doesn't meet my needs and I want a different Coros watch? It makes no sense, it gives me vibes of online shopping in the past decade lol.

Coros has a lot to improve here, I will not buy again through their website.

Ich habe mir nach längerem Überlegen die Coros Nomad bestellt.
Leider war meine Farbe nicht lieferbar und ich habe diesbezüglich keine Rückmeldung erhalten.

Kontakt zum Support: Schnell, lösungsorientiert und superfreundlich!

Bestellfarbe wurde vom Support geändert, Lieferung dann nach ca. 1 Woche.
Gut, man darf es nicht eilig haben, muss aber auch bedenken, wo die Lieferung herkommt.

Verbindung mit Komoot nicht möglich, vermutlich zu neues Modell. Es gibt andere Wege, die gut funktionieren (gpx Austausch).

Nach gut einer Woche und der ersten Navigation bin ich sehr zufrieden und hoffe, es bleibt auch so.

No live phone to call. Only use email services which have not gotten a response in multiple attempts with email. AI Clara system can answer basic canned out of the box questions but nothing specific if you want live help you’re in trouble.

I wish I had read the reviews on here before I placed an order for a COROS watch. Having had a Garmin for many years I thought I would give COROS a go as family and friends had watches. I received my package from COROS well outside the promised delivery date and opened it to find an empty plastic bag and some packaging material. The watch was not in the package. The only way to contact COROS is via their app which I have done, using a chatbot. No contact since. No confirmation email, no response via the app. I have spent £200+ for an empty box. Please don’t ask me for a ticket number as I have not received one. I will be starting the dispute process through my credit card company in the next few days.
Poor delivery service, appalling communication process and lack of customer service. Will be spending my money with Garmin in future

Update 19 October 2025. Having emailed an address I found on the COROS website, I got an almost immediate response. It was an AI generated response based on my email which promised an update as soon as possible regarding resolution or next steps. I eagerly await that response.

Update 2 November 2025. After having what I take to be a ‘real’ person contacting me, I have now received what I paid for. Whilst I totally accept that the theft of the watch was not the responsibility of COROS, the subsequent communication process is their responsibility and I stand by my previous comments. Perhaps COROS should review their packaging standards, sending expensive items in flimsy boxes which can easily be tampered with is inviting theft. I have increased my rating to 2 stars as once I got a human involved the service was acceptable

Hiermit bewerte ich nur das Unternehmen, keinerlei Produkte.
Ich hatte nun zu Release die neue Nomad vorbestellt und damit fing alles an.
Hatte sie bestellt, hatte es mir dann anders überlegt, Support kontaktiert, von diesem hatte ich dann auch vorerst eine Antwort bekommen, auf Spanisch… geantwortet das ich einen deutschen Support will, gabs dann auch und man hat mir versichert das das ganze akzeptiert wurde und auch direkt weitergeleitet wurde, gut dachte ich mir kann ja n wenig dauern, bis die Meldung kam Produkt wurde versendet…
Nochmal Support angeschrieben, Wieder eine Sprache die ich nicht zuordnen konnte , dann wieder hin und her geschrieben, es tut ihnen sehr sehr leid, ich solle bitte das Paket annehmen und denen dann mitteilen sobald es da ist, damit diese mir ein Paketlabel zusenden können, da das ganze selbstverständlich durch sie abgewickelt wird da es nicht sein kann das ich die Versandkosten dafür auch noch zahlen muss. Kam dann plötzlich als Antwort ne automatische Mail , sende das Paket auf eigene Kosten zu uns in die Niederlande… nochmal angeschrieben das sie mir n Label zusenden wollten, seitdem sind dann auch wieder 6 Tage vergangen und im gesamten schon 3 Wochen.
Da in der Mail der Hinweis drin war das Retouren die nicht innerhalb der 30 Tage ankommen, nicht bearbeitet werden, habe ich mich notgedrungen dazu entschieden es erstmal auf meine eigenen Kosten zu versenden, 3 Tage später kam dann endlich eine Antwort mit einem Label …
Produkt mit den ursprünglichen Versandkosten wurde zwar mittlerweile endlich erstattet, aber mit den Kosten den Retour tu ich nun nach 1,5 Monaten immer noch rum.
Vor 1,5 Wochen war der Stand das es sofort zur zuständigen Abteilung geht.. immer mit den Worten danke für ihr Verständnis und Geduld, sie können sich vorstellen wie schlimm es sein kann, aber alles mit dem Beigeschmack das es ja auch nix bringt..

Ich bin absolut enttäuscht vom Support und vom Unternehmen.

Edit nun nach über einer Woche …
Mittlerweile durfte ich endlich die IBAN zusenden, ist nun aber auch schon wieder fast 2 Wochen her, nach Rückfrage kam wieder die selbe hinhalte Antwort.

#343613]

Dopo tre mesi dalla scadenza della garanzia il mio orologio Coros sbaglia nella rilevazione GPS. Scrivo al servizio clienti chiedendo spiegazioni e soluzioni e mi risponde un bot proponendomi dei nuovi modelli da acquistare. Cambierò marchio per il futuro. #365352

I received the Coros pace 3 watch as a birthday present in March this year. The watch has been difficult to charge since the beginning with the connection between charger and watch perpetually breaking. I filled in a form reporting this and was advised to send information regarding the purchase, its ID number, a video of the watch failing to charge. I did this as soon as I was able, sending the information to Coros as requested. I then received emails asking how things were going which seemed to indicate they had not received the information I sent. I replied and re-sent the information. These emails asking how things are going with my issue continue to arrive with no evidence that a human being is actually looking at the complaint. It's like being on Groundhog Day. I will never buy a Coros device again. I am also curious as to why all the very positive reviews by Runners World etc, didn't pick up on the charging issue which seems to be very common.

Edit - a couple of hours after posting this review I received an email from Coros with a link to a free replacement charging lead. Don't know if this is coincidence or not. Fingers crossed this works.

Edit in answer to Coros' reply - in response to Coros implying it was my fault for sending too many emails, I would respectively suggest that if you request the complainant send you information pertaining to their complaint, you provide the means for them to do so that does not involve having to send a new email to the support team which then is seen as a new issue. It is your systems that are the problem.

To update this matter the issue is still not resolved. I can only have a black watch not the colour I currently have and cannot get a refund. Now I’m getting zero replies from customer service. Emailed company CEO and completely ignored. Worst company I’ve ever dealt with.

I have a watch that is still under warranty that has been problematic from very early on. It sporadically charges. Imagine charging your watch for a race the next day and when you go to put it on it's flat.
I have requested a refund which according to the consumer rights act 2015 I am entitled to and they are refusing. So sorry I did not stick with Garmin.

La montre Coros est géniale quand elle fonctionne, mais mon expérience récente m'a laissée très déçue. Le capteur de fréquence cardiaque s'est cassé après une petite chute de 60 cm. Rien d'autre n'a été endommagé, ce qui montre que ce n'était pas un gros choc. Je comprends que la garantie ne couvre pas cela, mais je suis prête à payer pour la réparer. Cependant, il s'avère que la montre n'est pas réparable, ce qui est effarant en 2025 où la réparabilité devrait être une priorité.
Quand j'ai contacté le service client, ils m'ont proposé une réduction de 20% sur l'achat d'une nouvelle montre. Ma montre a moins d'un an et une simple brisure sur le capteur de fréquence cardiaque ne justifie pas de devoir en racheter une nouvelle. J'attendais un vrai geste de la part de Coros, soit une meilleure offre pour racheter une montre reconditionnée sur leur site, soit une solution pour réparer la pièce défectueuse (c'est d'ailleurs cette seconde solution que j'aurais préférée).
Je suis très déçue par le manque de soutien du service client et par l'absence de réparabilité. J'espère que Coros prendra des mesures pour améliorer ces aspects... pour le moment c'est une étoile pour moi et je parle de mon expérience à tous les sportifs de mon entourage.

Ich will seit 1ner Woche meine Coros Nomad zurück senden. Man wird nur hin gehalten. Es kommt mir vor als hätte man ein chat bot vor sich. Ich weiß auch nicht an welche adresse habe schon angeboten die Rücksendung selber zu zahlen. Man bekommt die antwort das die die adresse nicht einfach so rausgeben können. Ich glaube mir bleibt hier nur der weg einen Rechtsanwalt zu nehmen.

Wie hat es hier bei Trustpilot der User Robert B.geschafft ein Retouren Label oder die adresse zu bekommen. Bitte einmal in seiner Bewertung schreiben bitte

J’avais commandé le capteur de fréquence cardiaque coros, mais il fonctionne qu’en Bluetooth et non avec les les Ant+.
Donc pas comptable avec les compteurs garmin par exemple.
De ce fait , j’ai galéré 3 semaines avant qu’il m’explique comment faire le retour malgré 5 mails … 30 jours pour le renvoyé … c’était juste …
Le retour à mes frais et à l’international …
J’attends le remboursement !
Donc je recommande pas, non pas pour la qualité du produit que je n’ai pas testé mais pour le SAV qui est pourri ! Donc attention à cette marque si demain vous achetez et que vous avez des problèmes.

Hice una devolución a coros Iberia el 01/09/2025 el 02/09/2025 lo reciben, porque lo puedo ver en seguimiento del transportista y sigo sin recibir respuesta ni rembolso por parte de coros, solo puedo hablar con soporte desde la aplicación y la cosa es que es una IA y no me es de mucha ayuda, solo me responde que lo va a escalar y sigo esperando respuesta.

Edito: pongo 4 estrellas, después de 7 días hábiles y mandando correos al final me contestó una persona después coros y me quedé más tranquilo y ya me hicieron el rembolso.
Gracias Coros

3 ans donc plus sous garantie de 2 ans mais non réparable alors que la molette semble un problème récurrent. Service client qui ne propose aucun support efficace sinon 20% de réduction sur les nouveaux modèles qui ont augmentés significativement les 3 dernières années. Bref OUT COROS - de nombreuses marques concurrentes intéressantes!!

Absolutely, terrible and outrageous customer service I have ever experienced. Garmin replies after max 2 days. I failed a claim on my Coros Dura 1,5 week ago, and have heard absolutely nothing from them, except from their lousy chatbot, which I have then read that you can't even trust!
This must be the worst customer service ever - and the excuse they come up with "we are experiencing an increased request", makes me think, if their products is really that shitty, since its takes them that long to come back! Unbelievable, I have no word, how they treat their customer!

The worst customer service experience I've ever had. COROS completely ignored 7 written refund requests over 2 weeks, then forced me through an unnecessary return process before refunding my transaction.

Process started on June 21 and ended on August 5th.

The Customer Service Nightmare:

- 3+ weeks delivery for a simple watch order
- After acknowledging the refund request, they finally processed the order and sent it ... keeping the refund payment blocked
- Copy-paste responses that didn't address my actual concerns
- Forced return process even though I'd been asking for cancellation for weeks

Habe einen Herfrequenzmonitor von Coros seit einem Jahr. Hat bisher super funktioniert. Leider ist seit Update keine Verbindung zum Coros App möglich.
Gerät kann nicht mehr zum App hinzugefügt werden. Support hat sich sehr rasch gemeldet.
Update:
Im neuen App wurde der HFM jetzt unter Zubehör gelistet. Das sollte doch irgendwo vermerkt werden. Sodass der Anwender auch informiert ist.

I switched from Garmin to Coros for the software, and I should never have done so. In two years with my Garmin, it's still intact. In two weeks with my Coros Pace 3, my screen is broken.
Selling sports watches that can't withstand the sports they promote is very tricky. While rock climbing, my watch barely touched the wall and now it's all scratched up. The plastic and glass are incredibly fragile.

It took customer service a month to respond and tell me they could only offer me 10% off a new purchase.
I'm not sure that asking an unsatisfied customer to come back to the cash register is the right strategy for their brand reputation.

Issue with Heat Rate monitor not working.
Even though under warranty Coros wont take responsibility and keep asking me to do weird resets and upgrades. The watch is broken.