Very helpful and knowledgeable from the first phone call to the last. The young man who installed the ev charger was patient and explained everything. The service could not have been better.
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Lees wat reviewers zeggen
Our EV charger installer, Matt, did a first class job. Extremely neat install with no mess. The price was very competitive also.
Very quick to answer initial contact and book the next available slot for installation. I'd just bought an EV and new to charging. The team kept everything straightforward and the choice of charger wa... Toon meer
Excellent work as always! We had five garden lights fitted and two timer switches. The lads worked round another company fitting our garden fence, both teams worked around each other. Reliable, a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Costelloes EV specialises in the installation of electric vehicle charging points, Solar PV and Battery storage for home, workplace, and commercial use. Our team of knowledgeable, local, and friendly NIC EIC electricians provide high-quality installations, and can provide advice on equipment and installation options to help you choose the best solution for you. All installation appointments are made at a convenient time for you. OZEV approved installer across a wide range of manufacturers and equipment to suit every location and budget including Hypervolt, Easee, MyEnergi Zappi, Wallbox, EO, Andersen, Rolec, Pod Point and more.
Contactgegevens
PO BOX 228, CH34 9FE, Ellesmere Port, Verenigd Koninkrijk
- 01244 917 100
- Info@costelloes.co.uk
- costelloes.co.uk
4,9
Uitstekend
355 reviews
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Costellos are professional and excellent
From booking to insulation . Very professional. Helpful . Luke and his work colleague. Very polite and tidy workers . Would recommend Costellos Ev . To everyone can’t thank you enough
21 november 2024
Brilliant Service.
31 oktober 2024
Definitely recommend Costelloes
Communication was great, responses to inquiries were outstanding. Arrived to appointments timely and delivered very neat and tidy work. We love our new EV charger and it looks fantastic!
29 oktober 2024
Excellent service …
From booking to job finished excellent service . Engineer was very reliable efficient tidy and personable .
Will definitely recommend them
29 oktober 2024
EV Charger Installed
There was plenty of availability to have my EV charger installed within a few days. Once installed though, there were several teething issues which the Costelloes didn’t assist with/were unable to rectify. It was left to me to look elsewhere to have the problems rectified.
10 oktober 2024
Antwoord van Costelloes EV
As a company that prides itself on providing first-class customer service and prioritising customers who have their EVs and need quick installation turnarounds, we have found this review to be very disappointing and misleading.
A Zappi charger was installed within days of the customer's initial contact and proceeded without any issues. As the customer has a Givenergy solar and battery system, our engineers contacted Givenergy to double-check the best placement of the secondary CT clamp to monitor excess solar production. The Givenergy team noted that the battery firmware was outdated and initiated an 'Over The Air' update. Unfortunately, this update locked out at 90% and caused issues with the WiFi dongle, unbeknownst to our engineer or us.
The following day (Friday), our director attended to try and rectify the issue as we are Givenergy installers, but he was unable to get the dongle to reconnect to the internet. The customer told our director that he would try to get it connected and move the WiFi boosters around the house.
Over the weekend, the system was offline and came back to life on a Monday afternoon.
Our engineers cannot change any of the settings on the Givenergy system as we did not carry out the original installation.
You are entitled to your opinion, and we take into account the comments from all our reviews. However, the review that has been left insinuates that we left a customer with a faulty charger when it was an unrelated firmware update of their solar/battery system initiated by the manufacturer over which we had no control.
We use Trustpilot as it allows people to leave honest reviews, and we also have the opportunity to reply with our side of events.
Hopefully, this one 3-star review will not put future customers off, and they will scroll through the hundreds of 5-star reviews that we have worked very hard to achieve.
Had a relationship with this firm since…
Had a relationship with this firm since 2021. So far two EV chargers and a solar system and battery. Nothing too much trouble, very responsive and above all else trustworthy. Have taken care of our house and treated it with care and attention leaving it spotless afterwards. Happy to recommend for all solar, battery and EV related needs. I won't be going anywhere else.
18 oktober 2024
Review zonder uitnodiging
Hypervolt 7.5 meter cable
Contacted via website for a quote for the work on Sunday, got an estimate on Monday. Cable ordered and fitted by Thursday - great service.
10 oktober 2024
Good experience
Turned up on time, was friendly, polite and did a good job, including tidying up afterwards.
28 september 2024
Great service fitting an EV charger.
7 oktober 2024
Just very good at what they do
Easy to deal with, efficient, and always detailed.
Definitely recommended.
28 september 2024
EV Charger installation
Excellent communication and prompt professional service. Will use again if the need arose.
25 september 2024
Reliable, professional with fair pricing
Reliable, professional with fair pricing, recommended.
We have used Costelloes to have an EV charger fitted and also to have it relocated, each time they've shown skill and expertise.
4 september 2024
Review zonder uitnodiging
Costelloes are responsive and…
Costelloes are responsive and professional. Their staff are well trained, polite and careful. I would recommend them for any electrical installation with specific experience of car chargers and domestic jobs.
3 september 2024
Excellent from start to finish
Excellent from start to finish. Very professional. No hastle. Great after care support.
8 augustus 2024
Easy and quick communication…
Easy and quick communication installation was smooth and problem free.
Amazing company!!
14 augustus 2024
Review zonder uitnodiging
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