Cosyfest Reviews 190

One month after my order entered the UK (10 hours drive away from my address) parcel still hadn't arrived.
Requested refund which was refused as "item had shipped" even though they could see i hadn't received it.
DO NOT USE.

If I could give zero I would have!
This company is a scamming company based in china! They take payment and give tracking details and in reality, nothing is coming. I complained several times and get the same generic response. 3 months later I demand a refund and am told a new package and new tracking number, guess what, it’s the identical number and same excuse.

Wish I had done more indepth check before ordering. Supposedly my items arrived in Manchester Oct 30th and have been lost in Manchester. Refused a refund as items are 'on their way'. Checked company again and lots of online complaints saying it is Chinese backed scam company, and I must say I agree. Have been told I can claim a refund if I'm unhappy with product. As product probably never sent, refund impossible.

DO NOT BUY! They advertise on Facebook. Alarm bells should ring when you can’t comment on their posts but can see angry faces as that’s the only way to feed back on how bad their products are. They take ages to arrive (2months) and when they do they are NOTHING like the products advertised. It has made me and my friends laugh how bad they are - this is the only slightly positive thing I can say about it. They are now refusing to refund me and postage back to China will be far too expensive.

Do not buy anything from this website.
I bought socks which were advertised as
🎄knitted Animal socks using high-quality washing sheep as raw materials, double-sided knitting, warm, soft, comfortable and durable.
7 weeks later I received some cheap and nasty polyester products that look nothing like advertised.
I'm appalled

Well if i could give a zero rating I would like many others. Placed an order for socks on the 1st October arrived in the UK on the 28th october allegedly according to tracking, still waiting. Several emails as others have said just keep getting told to wait a couple more days. I move house this week as I had told them 3 weeks ago but still nothing and no refund as they are in transit. What a load of nonsense DO NOT BUY FROM THIS COMPANY unless you just want to throw money away. Oh and as with some other customer reviews they over charged me but I did get that money back. Avoid at all costs.

Over charged for items. They did refund the difference. However the items never arrived got lost in Lincoln. Email them again. They said they had send them again but nothing has arrived

Ordered items 4 October 2025, tracking states arrival in UK on 1 November 2025, then nothing further. I've chased many times but still no items. Assuming they're not coming and company say they won't refund my money as shipping shows items are in the UK.

If I could give zero stars, I would. SCAM company, please don't use! I have opened a dispute to receive my money back as I have waited 7 weeks for my order and today was told to "wait a bit longer and hopefully they will arrive" What a joke.

Rip off company! Do not buy from them would be my advice. I ordered pair of socks 6 weeks ago and have still not even had any dispatch updates, never mind the item. Chaser emails are met with a reply of ‘please be patient’ Refund requested but I keep being told I need to wait to receive the product.

Didn't send item, provided false tracking, took more than the purchase price from my card.

Even 1 star is too good for them . The merchandise is cheap and nasty, with a ridiculously overpriced price tag attached to it. I purchased some novelty socks, ending up costing £15. I argued with them for a refund. They insisted the product met the description and offered me £2 back. The product was nothing like the picture and they took 4 weeks to arrive. Shocking company and products. If I could, I would give zero stars.

We have waited three months for the delivery of two pairs of socks! We have contacted Cosyfest on numerous occasions and receive what looks like an AI response thanking us for our kind patience. Please don’t order from them unless you are prepared for a long and possibly unfulfilled commitment to delivery.

Do not order from this company. It must be a scam or if it isn’t they are still stealing money as I’ve paid for socks and still nothing has arrived, 8 weeks later !! False promises and no delivery. Save your time and money and DONT ORDER

Ordered through Facebook. Overcharged on credit card but was refunded the difference a couple of days later after I complained. Received tracking info every 3 days saying item was coming from America but still not arrived after a month. Claimed CHARGEBACK through credit card company.

They are a scam company. They supply sub standard goods, they will not provide full refunds but they will only offer a small amount for a refund. In my case I supplied photos, they agreed they are not fit for purpose, but dont want to give a refund.
DO NOT TOUCH THEM

Scam company, items never arrived, refunded by PayPal.

I ordered two resin letters for Xmas last year never arrived went through paypal..I was given the runaround by the company.Wanted me to track parcel down that they said had been delivered.No joy company useless.Have up in the end and lost my money.

I wish I had read the reviews before buying. I ordered a resin letter and an amethyst candle. Firstly they overcharged me, I did get this back straightaway after querying it. The delivery took around 5 weeks. The resin letter was nothing like the picture, dead browning flowers with sharp edges. The 'candle' was a wick set in painted clay.
I emailed to ask for a refund and like many others I got offered a ridiculous small amount, they did increase this a couple of times, eventually to £7,my order cost £24. I was told that I would have to return it to China at my cost.
Thankfully I was able to report them to my credit card and got a full refund through them.
Please don't waste your time and money buying anything from this Company.

I ordered a pair of jeans 17th jan 2025. And still not received them. I keep getting there’s a shipment error. They have my money and not prepared to refund as again it’s out on delivery