Cote Reviews 

917
•
TrustScore 2.5 uit 5

2,3

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Very disappointing lunch experience in the Bluewater restaurant. Took a friend fir her birthday, her salmon portion was very tiny and my confit of duck was over cooked and came with nothing else on th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

What has happened to Côte since the Karali Group took over? My recent visit to Côte St Martin's Lane was one of the most disappointing restaurant experiences I've had in a long time. The port... Toon meer

Beoordeeld met 2 van de 5 sterren

Newbury Cote....nothing wrong with the food. What was verging on fraudulent was charging us £3.70 for the 'suprise ice cream' birthday dessert for my daughter. We didn't ask for it, my daughter didn't... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Cote Canterbury was busy but really good food and good service. It was Friday night and both inside and outside covers so plenty of customers. Also had two or three course options which made the cost... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Horeca

Geschreven door het bedrijf

French-inspired dining. Join us in one of our restaurants across the UK or enjoy luxury delivered, with Côte at Home.


Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

917 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 98% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

2,3

Alle reviews

(917)

208 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Poor experience

We booked a table for 3 for lunch at 12.45 on a Saturday in the Cambridge restaurant.
We were seated at our table and menus were given. After 10mins I had to ask for some drinks as no one had come to the table.
Another 10 mins went by before we were asked for our food choices.
We eventually got our starter at 1.40 almost an hour after we arrived.
We waited and waited for our main course again asking when it would arrive, and were told we are very busy with no apology for the delay.
The main course arrived at 2.15.
The 2 fish dishes were dry and inedible and we did not eat them.
We asked to see the manager who when she did come to the table was rude, argumentative and refused to address our complaints, and again no apology.
Needless to say we did not pay the bill.
Overall it was a very poor experience! We would hesitate before visiting again.

25 april 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Hi, thanks for the review, sorry we didn’t meet your expectations. In the spirit of ever improving, we’d love to discuss things further with you. Please reach out to us on reviews@cote.co.uk

Beoordeeld met 1 van de 5 sterren

forgot birthday, refused the seating we had booked

I had booked into the St Alban's branch for my birthday meal with my mum, and chosen outside seating on the booking screen when making the reservation online. On arrival we were actively discouraged from sitting outside due to "cold weather" even though I expressly said two times that I had specifically booked the outside area. The weather in St Alban's today was very warm and sunny, far from cold. I suspect the refusal to seat us where we wanted to sit was actually because the waiting staff couldn't be bothered to wait on outside tables and inside tables as it's a lot of walking. Secondly, I booked for my birthday. Nobody mentioned it. In London branches, which I've eaten at many times, birthdays are always offered a free glass of fizz. I ordered the non alcoholic fizz hoping that was the case in this branch but it appeared on the bill. However, the food was great, and both wait staff were great. But the welcomer was rude, dismissive, and did not want to seat us outside even though I asked twice and reminded him of my booking, and forgot to mention my birthday to our wait staff. I will not return to any Cote now because of this experience.

3 mei 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Hi, thanks for the review, sorry we didn’t meet your expectations. In the spirit of ever improving, we’d love to discuss things further with you. Please reach out to us on reviews@cote.co.uk

Beoordeeld met 2 van de 5 sterren

Awful manager

Well, we stopped coming to Cote after the last menu debacle (pasta and chips instead of French food)
I have to say, the belly pork was amazing but the manager was just awful. We were waiting for ages to be seated and ignored. The manager took our order but we had to flag down a passing waitress to ask for some wine.
Belle was amazing . She recommended an off menu wine and was so invested and interested in the diners.
The food and Belle were incredible but such a shame about the awful manager! Not sure we will come back :(

23 april 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Hi, thanks for the review, we really appreciate the feedback. Sorry that your experience fell short of our usual standards this time. We'll use your comments constructively to help us improve and we do hope that you'll join us again soon.

Beoordeeld met 1 van de 5 sterren

This new Free Flowing Frites 'offer' is…

This new Free Flowing Frites 'offer' is such an own-goal it will probably go down in food retail history as one of the dumbest ways to annoy and disappoint customers through the WORST lack of delivery of the marketing hype.

FFF... you will be saying that through gritted teeth as the promised "we will keep an eye" never happens. only to be informed by the staff member who comes to 'are you finished, let me take your plate away' that its my fault for 'not saying'.
TO WHO??? Why is it my job to be Oliver Twist begging for non existent staff to deliver slower than a courier delivery.

so you put the price of your steak frites up, shrank the meat, shrank the fries, (oh but they are unlimited!) and annoyed the old regular customers.
I saw some post marketing this utter nonsense as giant bowls of fries filling the table. Seriously do yourself a favour and stop presenting this in a dishonest way.

As I said, this is how you self destruct on a stupid lie of a promise. Folks won't return.

30 april 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Thanks for the review, we appreciate the feedback. We'll be sure to address your comments with our restaurant management team and we do hope you’ll visit us in the near future.

Beoordeeld met 5 van de 5 sterren

I've just enjoyed the £10 dish of the…

I've just enjoyed the £10 dish of the day.
Brecon Fish Stew and it was awesome. The service was friendly and efficient.
I'm in St Katherine Docks and am looking out over the yachts and Dutch Barges. Highly recommend this.

29 april 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Thank you for the lovely feedback — we’re delighted you enjoyed the Breton Fish Stew and friendly service. St Katharine Docks really is a special spot, and we hope to welcome you back again soon.

Beoordeeld met 5 van de 5 sterren

My fist visit to Cote in Worcester was…

My fist visit to Cote in Worcester was a great experience, food and service was excellent.

28 april 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Thank you for sharing — we’re so pleased your first visit to our Worcester restaurant was a great experience. We hope to welcome you back again soon.

Beoordeeld met 5 van de 5 sterren

Eaten at various Cote restaurants over…

Eaten at various Cote restaurants over the years and am always pleased with the service and the food, my favourites are the duck and the rosè wine flights

13 april 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Thank you for your kind feedback — we’re delighted to hear you always enjoy the service and food. We hope to welcome you again soon.

Beoordeeld met 1 van de 5 sterren

Went to the Windsor/Eton brasserie with…

Went to the Windsor/Eton brasserie with a voucher for three course meal for two. When the bill arrived they had deducted £50 for the voucher and then tried to charge me excess for the meals and service charge of £11.
When I pointed out their mistake it took 10 minutes to rectify not a good experience for my birthday!

14 april 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Hi George, thanks for the review, we really appreciate the feedback. We'll use your comments constructively to help us improve and we do hope that you'll join us again soon.

Beoordeeld met 2 van de 5 sterren

We don’t take cash???

I recently dined at Côte Canterbury (11 Oct) and was surprised and embarrassed to discover that the restaurant no longer accepts cash — something that was not clearly communicated in advance. When I raised this with Côte, their response focused on the convenience for the business rather than the customer.

I find this policy disappointing and exclusionary, particularly for older guests who prefer or rely on cash. Inclusivity should mean accommodating different payment preferences, not removing them for operational ease. I’m sharing this experience to encourage Côte to reconsider how it communicates and implements this policy.

11 oktober 2025
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Thank you for your feedback. Since the pandemic, we’ve operated as cashless, and this is communicated in our booking confirmation emails, on our website FAQs, and on our menus in‑restaurant. While we currently have no plans to reintroduce cash payments, we do keep this policy under regular review. We appreciate you taking the time to share your experience.

Beoordeeld met 3 van de 5 sterren

Good, but don't trust the offers

The food was good, the service excellent - especially under very busy conditions. But they advertised a £10 offer on steak frites, the day I was eating there - I ordered that, but didn't get the special price! I am not aware of any conditions that I didn't meet for this discount, and have been ignored by customer service. In future, I will not believe their offer ads.

13 april 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Hi Caroline, thanks for your comments. We’re sorry to hear the £10 dish of the day wasn’t applied on your visit. This offer is being redeemed (as you can see in the review below yours), and it simply needs to be requested when ordering. We’ve searched our contact platform but can’t find any previous correspondence under your name, so please do get back in touch with us at reviews@cote.co.uk and we’ll be happy to look into this further.

Beoordeeld met 5 van de 5 sterren

£10 dish of the day,

We ate the £10 dish of the day, steak frites on a Monday, food great and sized just right for lunch. The service was prompt and we had an extra portion of frites free. The restaurant nicely busy and spotlessly clean, lunch for 4 including drinks & tip £65

13 april 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Thanks for the great rating and review - it's so lovely when our guests appreciate our efforts and take the time to comment on them. We hope to see you again soon!

Beoordeeld met 2 van de 5 sterren

Experience undermined by tuneless nightclub playlist

Ok meal, brilliant service (thank you Austin) completely undermined by nightclub thudding devoid of musical content as foreground to our exoerience. Apparently head office choose the playlist and are unmoved by the complaints. Hard to have aconversation it was so intrusive

11 april 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Hi Tricia, thank you for the feedback, we are sorry to hear the music impacted your visit, we will share your comments and do hope you will chose to dine again.

Beoordeeld met 5 van de 5 sterren

Exceptional service 👏

Order #47517273 - Kensington, 09/04/26

Absolutely brilliant. The food is always good (sea bream, salmon, steak, linguine and the kids menu) but the service at the Kensington branch (and all the branches I've visited) is excellent. Mohammad was exceptional, he made us feel so welcome and genuinely went above and beyond. The whole team was fantastic, very attentive and making sure we were okay without being annoying 😆.
Thank you for a special evening. Highly recommend.

9 april 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Thank you so much for such a wonderful review — it truly means a lot. We’re delighted to hear you had such an exceptional experience and that both the team and the food made such an impression. Feedback like this really makes our day. We hope to welcome you back again soon.

Beoordeeld met 1 van de 5 sterren

Bristol Clifton Village Cote

Bristol Clifton Village Cote - we went for a Birthday meal of 7 of us at 1930. Firstly we were told that we must be mistaken and we did not have a booking. We showed our confirmation and then led to our table. We had to request menus and tap water. We ordered sharing starters and they came incredibly quickly but then we had a 90 minute wait between starters and mains. We were offered drinks whilst we waited, but later found these were not complimentary. When our plates were cleared it was obvious the manager had more interest in making himself a coffee and chugging a red bull behind the bar than waiting on any tables himself. He told our waitress to completely clear outside so we were left with no drinks, no dessert menus and empty plates for 45 minutes. In the end when we asked the waitress to remove the tip she looked very uncomfortable and said she would need to talk to her manager. £400 bill and won't be returning.

28 maart 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Hi Lauren, thank you for your review, we are sorry to read of the issues. We can see our team have reached out to you already. We do hope to welcome you in the near future.

Beoordeeld met 5 van de 5 sterren

Another great familly meal.

My family and I had another wonderful meal at Côte Newbury. The staff were friendly and attentive and helped us with an unforeseen problem we had while there. The food was excellent. We always choose this restaurant for family events because of they are always so friendly and accommodating.

4 april 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Hi Kevin. Thanks for the great rating and review - it's so lovely when our guests appreciate our efforts and take the time to comment on them. We hope to see you again soon!

Beoordeeld met 2 van de 5 sterren

Exeter Cote- Dire Friday Easter breakfast

Exeter Cote- Good Friday breakfast with friends.
Hostile service, food average.
Server lady forgot her manners when dealing with our party 3 adults 2 well behaved dogs on their on beds. Admittedly we had questions on the menu but did not expect the attitude.
No signage for upstairs loo head room.
This was the second time we went for Easter and we will not be back!
Good luck!!

3 april 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Hi , thank you for your review. Sorry to hear you’ve been left feeling disappointed with the service - we hope you raised this with the manager on duty so they could make things right for you. We'll use your comments constructively, and hope you will visit us again soon.

Beoordeeld met 5 van de 5 sterren

Covent Garden Cote provided excellent…

Covent Garden Cote provided excellent food, wine and service. Surprised that its reviews are so poor from others. The prices were very competitive for central London and their portions generous, especially the cheese board. Recommend it and will be returning on our next trip to London.

30 maart 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Thank you so much for such a wonderful review — it truly means a lot. We’re delighted to hear you had such an exceptional experience and that both the team and the food made such an impression. Feedback like this really makes our day. We hope to welcome you back again soon.

Beoordeeld met 1 van de 5 sterren

Review

Review: Côte (Windsor)
​Went to Côte in Windsor today with my brother and his wife. The starters were actually good, which made the rest of the meal even more of a total joke.
​The mains were honestly rubbish. My brother’s lamb ragu was scorching in the middle and ice-cold on the edges—classic lazy microwave job. To top it off, my seafood linguine had prawns that were watery and still frozen in the center.
​You expect way more from a place like this, especially given the prime Windsor location. Serving up microwaved leftovers and frozen seafood is pathetic. Complete waste of money.

29 maart 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

We’re very sorry to hear about your disappointing experience at our Windsor Brasserie. This is not the standard of food quality we expect to serve, and your comments are concerning.
If you’re happy to, please email a copy of your bill along with a copy of your feedback to reviews@cote.co.uk so we can look into this properly and address it with the team.
Thank you for bringing this to our attention.

Beoordeeld met 2 van de 5 sterren

I generally liked cote as a dependable…

I generally liked cote as a dependable mid range restaurant. Since the take over on 2025 this has rapidly declined the steak frite has become half the size and the wine is now over priced own brand trade. No longer a good value proposition compared to spending a bit more to go to a proper steakhouse.

22 maart 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Hi, thanks for sharing your feedback with us. We’re really sorry to hear the changes haven’t met your expectations, and we appreciate you letting us know about the portion size and wine concerns. We’ll use your comments to help us improve and hope you’ll consider giving us another try in the future. Thank you.

Beoordeeld met 1 van de 5 sterren

Terrible experinace - Côte Hay's Galleria

Hello everyone, real shame to write this revieve as ive been to this particaullar venue a number of times in the last year or so and had wonderful food and expriaces, However today was my worst expriance.

To start with, we entered the restanat and waited 5mins to be seen to even though we had a booking. We asked 4 times if we could get some ice in a glass, we had HAIR in one of our dishes and then when the manager came to clear the table (after waiting 15mins for this to happen, the manager said ' how was your meal assuming less hairy' and then our other member had mussels and asked if he could have some bread and they tried to charge over £3 for 4 slices! All the staff seemed to be disorganised and all over the place and the resustant wasnt even busy - Id say half full at 4pmish. And to top it all off they wondered why i wasnt paying the 10% service charge!!!!!

21 maart 2026
Review zonder uitnodiging
Logo Cote

Antwoord van Cote

Hi, we’re really sorry to hear about this experience, especially after so many great visits and thank you for leaving your other reviews too. please know this isn’t the level of service or care we aim to deliver, and we appreciate you sharing the details so we can address them with the team. We'll act on this as an priority and are confident, if you return, you'll see an improvement.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer