The clothes are beautiful and well made. I have bought several items over the years and everything has lasted well over time. I recently made a purchase and a defective product came as part of my orde... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I have been trying to find organic cotton undergarments for a long time and not only do cou cou have them they also have the cutest collection of essentials that I literally wear from bed to street. I... Toon meer
Bedrijf heeft geantwoord
Please do not buy from this company the bra's are incredibly uncomfortable. The labels are scratchy and even after cutting it out the seams scratch my body. I emailed the customer care team and they p... Toon meer
Bedrijf heeft geantwoord
They have wonderful customer service! When my package got stolen, they worked with me and sent the missing items with expedited shipping. They were kind, compassionate, and incredibly quick with their... Toon meer
Bedrijf heeft geantwoord
4,2
Goed
63 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Love!
Love all of the clothes - great fit and so comfy. Customer service was very helpful and responsive.
26 juni 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
Thanks so much for the review Arianna! We are so happy to hear you are loving all of your Cou Cou x
I love this brand!
I love this brand!! They have the best sleep wear items and outfits that are so comfy and nice to lounge in. I needed to get a different size in a pair of shorts and customer service was fast and friendly! I buy CouCou for all my girlfriends. It’s such a great gift!!
26 juni 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
So happy to hear we were able to assist with an exchange! Amazing to hear you are enjoying being comfy in your Cou Cou! Thank you for taking the time to leave us a review Gianna x
Reached out to customer service and…
Reached out to customer service and chased - no response. Customer support completely ignored my question.
31 mei 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
Hi!
Thanks for taking the time to leave us a review. We are so sorry to hear about your experience with us! Hope we can help here and resolve any issues you are facing. Is there any chance you could send us any information that would help us identify your customer profile? Would love to opportunity to make this up to you x
10/10 Super cute
Clothing: 5/5
Super cute and comfy. Definitely on the pricey side but I've had other pointelle dupes from other companies and they don't match in comfort and quality to coucou
Customer service: 5/5
After a mixup with my order, they did more than enough to make it right! Really good and responsive customer service, honestly the best I've had. Just a tip though, they are definitely more responsive on insta than on email!
1 juni 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
Rhea, Thank you for the opportunity to fix the issue on your order! We appreciate it so much x
Absolutely love this brand
Absolutely love this brand! Everything I bought was very comfortable and the fit is perfect. The quality was what really sold me, so soft and well made which hasn’t always been easy for me to find, and the service is excellent. So glad I found Cou Cou!
25 mei 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
Hi Kathy! Thank you for taking the time to leave such a sweet review. So happy to hear you are loving your Cou Cou x
Great and unique products, would purchase again
I have ordered from them to Canada a few times now; their products are beautiful quality, wash well, and they use sustainable fabrics (primarily organic cotton, I prefer the Pointelle collection). I have bought some ‘dupes’ that were cheaper but the quality was just not the same. I have had problems with orders, mostly shipping issues; however, they have resolved any issues with my orders in what I feel is fair and in a timely fashion. Although their products are not cheap, their quality in my opinion is worth it. I will continue to purchase directly from their website in the future even if it takes longer to make it to my country as I trust and appreciate their kind customer service.
20 mei 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
Hi Katie,
Thank you for taking the time to leave us such a thoughtful review. We understand how frustrating shipping delays/issues can be and appreciate your patience while we helped you resolve the delivery! <3
Such gorgeous items and great quality
Such gorgeous items and great quality. I ordered a size too small so I contacted customer services who sent me the next size up straight away, amazing customer services. Highly recommend 🤍✨
14 mei 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
So happy we were able to help you with an exchange Gill! Thank you for taking the time to leave us a review xx
Quick delivery, Awesome dresses
Quick delivery, high quality products, great dress designs.
13 april 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
Hi Alyssa,
Appreciate you taking the time to leave us a kind review! Thank you so much for your support <3
Amazing quality and quick shipping
Amazing quality and quick shipping - absolutely love this brand.
12 mei 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
Hi Georgia,
Thank you for the kind words on your review! So happy to hear you are loving on your Cou Cou Intimates <3
Spectacular give me 14 of em
Beautiful, staple pieces that are so well made I keep coming back for more. Wish I could have every piece on the site.
14 mei 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
SO delighted to hear how much you are loving your Cou Cou Intimates. Thank you for taking the time to leave us such a kind review <3
Beautiful web site
Beautiful web site. Easy to find the gift vouchers. Friends and family worldwide delighted by the gift and the wide choices. Prompt delivery.
3 mei 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
Thank you for taking the time to leave us a review! So happy to hear that you and your loved ones are enjoying your Cou Cou xx
Great brand
Great brand, beautiful product and brilliant service. Thank you. New favourite!
14 mei 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
Thank you for the kind review Sophie, it is so appreciated. Happy to hear you are loving your Cou Cou <3
Beautiful items
Beautiful items.
Fantastic customer service. .
18 december 2024
Review zonder uitnodiging
Antwoord van Coucouintimates
Appreciate you taking the time to write the review Jennie! Thank you for the kind words <3
Helpful customer service
Customer service were really helpful with a sizing question and I love the packaging it arrived in, fits perfectly and feels so special
18 april 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
Hi Mills,
Happy we were able to assist with the recommendation! Thank you for taking the time to leave us a review <3
Amazing quality
love the quality, all my orders are beautiful.
The customer service team have been responsive and helpful when i've needed to get in touch.
14 mei 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
Thank you so much for the kind words Connie! Happy to hear you are loving your Cou Cou x
Awful return service
Awful return service. I sent back the bras bc they were super tight ($250 of product) received a return confirmation, mailed the bras and emailed them following up, never heard back. Never received a refund. Now I have to contact my bank to initiate a charge back. Total SCAM
3 maart 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
Hi Natasha,
Thank you for taking the time to leave us a review. We have taken the Return Feedback from our customers and are in the process of improving the experience! Hope to make it a better experience on a future order with us! <3
Issues with return
Like others, I had an issue when I needed to return products that were sized incorrectly. After obtaining a return authorization, I mailed the items back and did not hear back. No reply via email after multiple reachouts. Have to contact my credit card company for chargeback.
22 januari 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
Hi Fluffy,
We appreciate your feedback on our current Returns Process. We are in the process of updating this to ensure a seamless experience for the customer - hope to make it up to you on a future shop with us! x
Don’t bother if you might need to…
Don’t bother if you might need to return or exchange. The products themselves are amazing but the customer service is awful. No one ever gets back to you unless you reach out on instagram which is odd. I’ve been waiting nearly 2 months for a return and had originally tried disputing it but was told the return wasn’t going through because of the dispute so I had to cancel that. Did it and still no refund. Reached out, and they didn’t have a clue. Reached out about 3 more times and still no answer or refund. Actually ridiculous and a bit scammy.
17 december 2024
Review zonder uitnodiging
Antwoord van Coucouintimates
Hi Janna,
We are so sorry to hear about your experience with us and appreciate you taking the time to leave us a review. I'd like to acknowledge it is not often we deal with a dispute refund and the situation was definitely a learning experience for our team. Your feedback is greatly appreciated and will be reviewed in order to ensure we can improve in the future! x
Zero customer service, incomplete order delivered
It's very sad and unprofessional that they still can't reply to my email for over a month and a half and after reminding them with a second email. Some of the stuff were not delivered in the order (they had an offer on their website - order a product and get a pointelle scrunchie as a gift, which they never delivered to me).
14 januari 2025
Review zonder uitnodiging
Antwoord van Coucouintimates
Hi Helen,
Thank you for taking the time to leave us a review. We are so sorry the Gift With Purchase was missing from your order :( We hope we are able to mend this on a future order with us! Is there any chance you could send us any information that would help us identify your customer profile? <3
Customer services non existent
Customer services non existent. Half of order arrived three weeks late…no communication, no response. Potential for a great brand ruined
14 december 2024
Review zonder uitnodiging
Antwoord van Coucouintimates
Hi Ollie,
Thanks for taking the time to leave us a review. We are so sorry to hear about your experience with us! Hope we can come to a resolution for you from this previous order. Is there any chance you could send us any information that would help us identify your customer profile? Would love to opportunity to make this up to you x
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.