The Hayrock event was not as billed with bands not showing up, delays, equipment failures, lack of stalls etc. The bands tried their best but the event was run on a tight budget meaning there was not... Toon meer
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Lees wat reviewers zeggen
Couldn’t ask for better service! Have purchased pokemon items from crazygamer a few times, as we collect as a family. Most recently I hadn't been able to secure the phantasmal flames UPC box or booste... Toon meer
Having left my Christmas shopping to the last minute once again, I found myself in urgent need of a Hello Kitty Tamagotchi. Crazygamer had one in stock, and I think it might literally have been th... Toon meer
Bedrijf heeft geantwoord
I'm so impressed with this shop. They went completely above and beyond to make sure everything was perfect. You can tell they actually care about their customers. Also, can we talk about the packaging... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Crazygamer, we're your go-to destination for all things gaming, offering swift, complimentary delivery on orders over £100. After a 10-year hiatus, Crazygamer is back and thriving. Our vast selection includes brand-new Pokémon TCG items, individual cards, gaming merchandise, video games, and cutting-edge computing tech. While our computing items ship directly from trusted suppliers, everything else is dispatched with care from our headquarters. Your support and positive reviews fuel our growth as we prepare for our return to the high street. Choose Crazygamer for all your gaming needs. We can't wait to serve you, and we thank you for being part of the Crazygamer community.
Contactgegevens
27 Pinewood Crescent, WN2 2DT, Wigan, Verenigd Koninkrijk
- 07955 036455
- crazygamer.uk
4,0
Goed
101 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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First buying nice and easy but still…
First buying nice and easy but still waiting for my delivery all and all A+
30 december 2025
Took over £300 from me and never…
Took over £300 from me and never delivered my order. This company is a complete disgrace avoid them at all costs. Now I’m stuck wasting time dealing with the bank to recover my money because they refuse to issue a refund. An absolute nightmare of an experience.
Edit: Only after posting this Trustpilot review was my case properly investigated. Over £300 taken on 5 November was only refunded on 17 December, after multiple emails, which reflects very poor practice and confusing order handling (names used instead of order numbers).
5 november 2025
Antwoord van Crazygamer LTD
Our records showed a customer with your last name had been refunded. Unfortunatly that seemed to be your relative who ordered within a few moments of yourself. Yes, human error has occured on this occassion... we have apologised by email and you have now been refunded. For clarity.. you had been told your order had been cancelled within moments of placing it along with the reason. The order numbers where also identical aside from the last digit 😐
Also, your last email on this matter came through a few hours ago, you had not given us a fair chance to resolve the issue in all fairness. Your last email would have prompted a double check, our first check showed a gent with your last name had been refunded and i asked you to confirm you had received an email receipt from stripe, i knew that i had already sent one to confirm that refund. Sadly i did not realise it was the other gent.
Great service and fast
Always a great experience to order from CrazyGamer,super quick on dispatch too
29 november 2025
Great service
Great service, product arrived on day of release and was very well protected and packaged. Could not have asked for more
29 oktober 2025
Fast shipping
Fast shipping, great prices, queue system is hilarious - massive respect & massively recommend
29 oktober 2025
Couldn’t ask for better service
Couldn’t ask for better service! Have purchased pokemon items from crazygamer a few times, as we collect as a family. Most recently I hadn't been able to secure the phantasmal flames UPC box or booster box for my sons Christmas present but I was able to secure one from here. The customer service I was recieved was second to none. I really do feel like a valued customer. Highly recommend and thanks again
5 november 2025
Great service having bought online for…
Great service having bought online for delivery and collected in store. Shop is in a cool unit.
29 oktober 2025
Even though there was a queue
Even though there was a queue. I was patient and waited till went to queue 1. Managed to get all items exc UPC.
Thank you Crazy Gamer
29 oktober 2025
Antwoord van Crazygamer LTD
Hi Ash,
You didn’t press the goat button.
No goat button = no queue movement.
That’s literally the whole thing.
Correct behaviour: 🐐➡️👆➡️✔️
Your behaviour: 👀🐐 … ⏳ … ❌
The system doesn’t advance anyone who doesn’t confirm they’re human.
So the queue didn’t fail. The stock didn’t fail.
You just… didn’t press the goat.
🐐🐐🐐🐐🐐🤣
Regards,
Paul
Horrible experience for preorder
Had the same horrible experience as many others when trying to preorder an ETB last night. The website was struggling majority to load and once online I managed to add an ETB and a booster box to my basket. I tried checking out for over 2 hours in the basket being second in the queue waiting for it to load. The owner thought it would also be hilarious to include a video of a goat for you to click on as you waited but nothing happened. I wasted over 3 hours in total of my life waiting to preorder being the first on the site and lots of stock still available only to be unable to order. Extremely frustrated by this!! Would not recommend shopping here or ever trying to preorder here again.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Crazygamer LTD
What you experienced wasn’t a website fault. You hit the anti-bot check.
The goat button isn’t a joke. It’s our bot-trap. If you don’t press it correctly, or your session stalls, the system flags you as automated and freezes your position in the queue. That’s why you stayed at “second” while stock continued to sell to customers who passed verification.
Being “first on the site” doesn’t bypass bot protection, and the items in your basket aren’t reserved until checkout begins.
I understand the frustration, but this wasn’t an error on our side. It was a timed-out session that failed the human-check.
Regards,
Paul
Proper time wasters AVOID and save your time.
Proper time wasters been trying to order for over a hour and apparently been second in the queue for over 30 mins with another window open watching the stock count go down even tho I’m apparently second in the queue, proper waste of my time for a product I’ve been trying to get my hands on. I think it should change to be a joke shop because that’s what they are JOKERS! Screenshots taken for prove if they try and deny it.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Crazygamer LTD
Let’s be clear. The comments you’re making aren’t helping you, and they certainly won’t get you stock.
Nothing went wrong on our side. The item sold out due to very high demand, which is exactly what happens in every major release. Being shown as “second in the queue” in one window does not guarantee stock or hold anything for you.
Accusations, insults, and conspiracy theories don’t change the facts, and they don’t speed anything up. If this behaviour continues, we’ll simply decline future custom for pokemon pre-orders.
Take a minute, reset, and if you have a genuine complaint, I’m happy to help. Otherwise there’s nothing more to say.
Regards,
Paul
Amazing store and owners!
I recently purchased from this store, unfortunately one of my items were delayed (completely out of the hands of crazy gamer) I emailed them just double checking all was fine with my order. I was emailed back very quickly from Paul who assured me my order was still on track. It has arrived in perfect condition with great packaging. 10/10 store glad to support small businesses. Will be a frequent customer thanks :)
29 oktober 2025
Review zonder uitnodiging
Great Support
Great Support, very fast, informative & friendly
20 oktober 2025
Review zonder uitnodiging
Great stock!
Welcomed at the shop! Purchased a few cards! Brilliant stock
15 oktober 2025
Review zonder uitnodiging
Great customer service
Great customer service! Hats off to Paul for his communication and sorting my order!
1 oktober 2025
Ordered a pokemon box online single…
Ordered a pokemon box online single order for ex box. Only to be refunded almost instantly, so ring to ask what's going on to be told that I 'botted' the item. The guy on the phone was very rude and quite aggressive. Mate not everyone is a scalper. I rip pack dont keep them its not my fault I saw you had stock and tried to buy one. Prehaps go throught and see who the scalpers are surly you can see who ordered multiple times to the same address.
24 september 2025
Antwoord van Crazygamer LTD
10 orders in 1 minute, multiple people checking out and paying for an item at the exact same time, you expect us to believe that you did not use automated methods to order the item moments after it went live on our website? As for claiming I was rude and aggressive, i thought i was quite polite given the situation. We cannot provide what we don't have and our website cannot stop people that have already passed the final stock check before being allowed to pay. Maybe if your group didn't all spend your time botting you would not have created this situation for yourselves!
The best TCG shop going
The best TCG shop going, another pre order, another awesome delivery. No scalper prices just good service! Thank you A+++++
1 september 2025
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