Kathryn has been assigned to support my company with completing our DBS checks. She has been extremely helpful throughout the process and has maintained excellent communication with us regarding each... Toon meer
Bedrijf heeft geantwoord
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Dear Sirs Just to confirm my experience so far with your team particularly with Stephen, when guiding myself and my team through this very in depth and secure procedure to gain our very important... Toon meer
Bedrijf heeft geantwoord
Olivia is very efficient; she responds quickly and is always very clear. She is extremely helpful and I know when I have a query, she will respond and help resolve an issue.
Bedrijf heeft geantwoord
Kathryn was very helpful and efficient in supporting me. The platform seems to have some issues at times with what it saves and when trying to pay for applications.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Contactgegevens
27 Old Gloucester Street, WC1N 3AX, London, Verenigd Koninkrijk
- support@crbdirect.org.uk
- crbdirect.org.uk
4,4
Uitstekend
3K reviews
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Easy to understand website
Easy to understand website, and great support
15 juli 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Tim, thank you for the great feedback. We’re really glad to hear the website was easy to use and that our support team could help when you needed it. We appreciate you taking the time to share your experience.
The service was very good and helpful
The service was very good and helpful. The process was made easy thanks to the help I received from Kathryn and Stephen.
22 juli 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Matt, thank you for the kind feedback. We’re really glad to hear the service felt helpful and straightforward for you. Kathryn and Stephen will be delighted to know their support made the process easier. We appreciate you taking the time to share your experience.
Kathryn was really efficient and very…
Kathryn was really efficient and very professional
20 juli 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Sagheera, thank you so much for your kind words. Kathryn will be delighted to hear your feedback. She prides herself on being efficient and professional, and it’s great to see that reflected in your experience.
Called me back straight away to resolve…
Called me back straight away to resolve my issue. Very helpful.
21 juli 2026
Antwoord van CRB Direct
Hi Stephanie, thank you for sharing this. I’m glad we were able to get things sorted quickly for you, and it’s great to hear the support was helpful.
Website was difficult to navigate…
Website was difficult to navigate resulting in having to purchase a business account as a sole trader and still not being able to apply for the CRD check I needed. Then when I did find a link to apply, it was charged at over £100 and again wasn't enhanced as needed despite it saying they offer enhanced DBS checks. A huge waste of money! Customer services are only accessible via chat which then takes 3-4 days to get back to you, which meant this has been a prolonged event that I don't have time for as a busy professional. I would just avoid them! I have cancelled any transactions I have
10 juli 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Chloe, thank you for sharing your experience, and I’m really sorry for the delays and the confusion you’ve had while trying to complete your check. This isn’t the level of service we want anyone to have, especially when you’re trying to get something sorted quickly as a busy professional.
A member of our support team will contact you directly to get this resolved properly and make sure you’re not left chasing things any further.
Thank you for giving us the chance to put this right.
Kathryn has been extremely helpful and…
Kathryn has been extremely helpful and efficient
20 juli 2026
Antwoord van CRB Direct
Hi Emma, thank you so much for sharing this. We’re delighted to hear Kathryn has been so helpful and efficient, we’ll make sure your feedback reaches her.
Very happy with the help received 👍
20 juli 2026
Antwoord van CRB Direct
Hi Scott, thanks so much for your kind feedback, we’re really glad to hear you had a great experience. If you ever need anything else, our team is here to help.
easy to process
16 juli 2026
Antwoord van CRB Direct
Thanks for sharing your feedback. We’re really pleased to hear the process was easy for you. If you ever need anything else, our team is always here to help.
Antwoord van CRB Direct
Hi Sylvester, thanks so much for your review. We’re really glad to hear you had a helpful and prompt experience. If you ever need anything else, our team is here and happy to assist.
Antwoord van CRB Direct
Hi Amy, thank you for your lovely review. We’re really pleased to hear Kathryn was so helpful and that you received great customer service. We appreciate your recommendation and are glad you had a positive experience with us.
As always she was very efficient and…
As always she was very efficient and delivered an excellent service
14 juli 2026
Antwoord van CRB Direct
Hi Kevin, thank you for your kind words. We’re glad to hear the service was efficient and excellent once again. We truly appreciate you taking the time to share your experience.
APPALLING - Advice was too confusing.
Everything.
Took too long.
Nearly all automated.
System very much AI based.
Staff i spoke with were totally baffling in what they were trying to explain.
I felt like i need 5 A Level in DBS?
We cancelled and as of yet over 4 weeks later we still have not had a refund of which we were promised.
We have looked at refunds etc and neither our company nor some personnel that paid privately seem to have been refunded based upon what we were told.
Therefore we need full clarification please. We were given. They paid Apostillonline over £240?
With regards to the other payments refunded back and the ARN numbers given. We cannot locate these payment has being refunded approx £289????
3 juni 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi John, thank you for your update. Trustpilot isn’t a support channel, so we’re not able to resolve account‑specific issues from here. To get the best level of support, please reply directly to the email chain you already have open with our customer support team, or give us a call. That’s the only way we can review your case properly and provide full clarification.
Continuing to update the review won’t move things forward, but our team can help as soon as you get back in touch through the correct channel.
Great Customer Service
Kathryn was an amazing help with the DBS application process and helped correct any errors and issued I had. Thank you very much for all your help :)
14 juli 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Amir, thanks so much for sharing this. We’re really glad to hear Kathryn was able to guide you through the DBS application and help tidy up those details along the way. She’ll be delighted to know her support made a difference.
We appreciate you taking the time to leave this feedback.
Absolutely brilliant
Absolutely brilliant, Paul and Ross were amazing with thier support through this very thorough and sometimes complex process. The team are always on hand to help guide you and make the process as smooth as possible. Very professional Highly recommend.
10 juli 2026
Antwoord van CRB Direct
Thank you so much for your kind words. Paul and Ross will be delighted to hear your feedback. We’re really glad the team could support you through each step and help make a detailed process feel smooth and manageable. We appreciate your recommendation and are always here if you need anything in the future.
Efficient and effective in gathering…
Efficient and effective in gathering require information
8 juli 2026
Antwoord van CRB Direct
Thanks for sharing your feedback. We’re really glad to hear you found the process efficient and that the team was able to gather everything you needed without any hassle. It’s great to know the support felt effective from start to finish.
Antwoord van CRB Direct
Hi Claire, thanks for sharing your feedback. We’re really glad the support you received helped guide you through the process. It’s great to hear you felt well looked after along the way. If there’s ever anything more you need, we’re here to help.
Swift reply after a long wait,good job…
Swift reply after a long wait,good job done in few days
8 juli 2026
Antwoord van CRB Direct
Hi Dhirajlal, thank you for your feedback. We’re pleased to hear you received a swift response and that everything was completed within a few days. We appreciate your patience and are glad the final outcome met your expectations.
Kathryn made the whole process very…
Kathryn made the whole process very easy asking questions in plain english.
8 juli 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Darren, thank you for sharing your experience. We’re really glad to hear Kathryn made everything straightforward and easy to follow. Clear communication is something she takes pride in, and your feedback means a lot.
Great service
Great service, very thorough and answer queries quickly
8 juli 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Thank you for the kind feedback. I’m really glad to hear you found the service thorough and that your queries were answered quickly. It’s great to know the team made the process smooth for you.
CRB Application
CRB Direct are a very efficient Company to work with to obtain checks on our Employees.
All questions are answered promptly and the full experience is hassle free.
I want to extend my thanks in particular to Olivia who has dealt with one of my applications very fast, was extremely helpful and nothing was a bother. Excellent Service 10/10
8 juli 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Liz, thank you for sharing your experience with us. We’re really pleased to hear that the process felt smooth and efficient for your team. Olivia will be delighted to know her support made such a positive difference.
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