CRI Genetics Reviews 

Antwoord van CRI Genetics

30 apr 2026

Hi David! Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration.

We’d like to clarify that all reports included in your original purchase are fully accessible once your results are completed, and there should not be a need to make additional purchases to access what was already paid for. If anything appeared locked or unclear, we’d truly appreciate the opportunity to review your account and make sure everything is properly available to you.

We also acknowledge your comments about the report layout. We’re continuously working to improve the clarity and usability of our platform, and feedback like yours is very valuable in helping us do that.

If you’re open to it, please reach out with your account details by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Antwoord van CRI Genetics

29 apr 2026

Hi Natalia! Thank you for your kind feedback. We really appreciate it. We’re glad to hear you had a smooth and informative experience exploring your ancestry and health markers. It’s great to know you would recommend it, especially for beginners, as that’s exactly who we aim to make the experience accessible for.

If you have any questions as you continue exploring your reports, we’re always here to help.

Antwoord van CRI Genetics

29 apr 2026

Hi Kim! Thank you for your feedback. We’re glad you enjoyed discovering your ancestry results and the surprises they revealed.

Our reports are focused on ancestry and wellness insights rather than clinical or diagnostic genetic analysis. That’s why some traits may feel more light or familiar, as they reflect general inherited characteristics rather than medical conditions. Currently, our health reports include 100+ insights across categories such as traits, nutrition, wellness, allergies, metabolism, and diet, all aimed at helping you better understand how your DNA may influence your overall lifestyle and well-being. That said, medical DNA testing is part of our future development plans as we continue to expand and improve our services. We’d be happy to add you to our mailing list so you’ll be notified when this becomes available.

Should you need further clarification with your reports, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Antwoord van CRI Genetics

29 apr 2026

Hi Robert! Thank you so much for sharing your experience. We really appreciate it. We’re glad to hear that your results have been informative and even surprising in a good way. We also truly appreciate your recommendation and your feedback about the value compared to a typical ancestry breakdown. That means a lot to our team.

If you have any questions as you continue exploring your reports, we’re always here to help.

Antwoord van CRI Genetics

29 apr 2026

Hi Lee! Thank you for your feedback, and we understand how the results can feel a bit overwhelming at first. Our reports are designed to provide detailed genetic insights, but we recognize that some sections can be complex without additional context. We appreciate your suggestion for a more simplified explanation, and we’ll be sure to share this with our team as we continue improving the user experience.
In the meantime, we’d be happy to help break down your results in a clearer, more straightforward way if you’d like. Please send us a private message on this page with your email or reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204.
We’re here to help make your results as understandable and useful as possible.

Antwoord van CRI Genetics

29 apr 2026

Hello WhitneyBerry! Thank you for sharing your feedback. We’re really sorry to hear about your experience and understand your frustration.

We’d like to clarify a couple of important points. All paid reports are fully activated once your test results are completed, and there should be no requirement to purchase additional credits to access what was already included in your original order. If anything appeared locked or unclear, we’d be more than happy to review your account and make sure everything you paid for is properly accessible.

Regarding raw data, we understand how valuable that can be for some customers. At this time, we do not offer raw data download or upload. This decision is based on our commitment to protect your privacy and ensure the confidentiality of your DNA information, maintaining strict security standards to prevent any potential misuse or data breaches.

We also take concerns about accuracy and support very seriously. If you’re open to it, we’d appreciate the opportunity to look into your results and experience in more detail so we can address your concerns directly. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Antwoord van CRI Genetics

23 apr 2026

Hi Mayra! We're really sorry to hear about your experience. That’s definitely not what we want for you. To clarify, once your test is completed, all reports that were included in your purchased plan should be fully unlocked. What you’re describing doesn’t sound right, and we’d like to look into this right away.

We will review your account and reports to ensure that everything you paid for has been properly activated. If anything is missing or incorrectly locked, we’ll make sure it gets resolved as quickly as possible.

Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Antwoord van CRI Genetics

17 apr 2026

Thank you for the amazing feedback! We’re so glad you had a great experience and found your ancestry results detailed and meaningful.

Antwoord van CRI Genetics

17 apr 2026

Thank you for sharing your thoughts. CRI Genetics uses established genetic markers and peer-reviewed scientific methods to analyze ancestry. Our reports are based on DNA comparisons with global reference populations and are designed to reflect genetic lineage, not cultural or personal identity narratives. We’re committed to providing accurate, science-based results.

At this time, DNA testing is not able to identify specific tribes. This is because current genetic science cannot reliably distinguish between individual Native American tribes at that level of detail.

We are continuously improving our research, and if future scientific developments make it possible to identify tribal-level ancestry with confidence, we do plan to include those updates in your results.

Antwoord van CRI Genetics

17 apr 2026

So glad you made it in time!

Antwoord van CRI Genetics

15 apr 2026

Hello Dee! Thank you for sharing your experience, and we're really sorry to hear about the ongoing delays and frustration you’ve had. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you.

We do understand how the issue with shipping has impacted your overall experience with us. We'd be happy to personally review your order status and see what is going on. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Antwoord van CRI Genetics

15 apr 2026

Hi Jan! Thank you for sharing your concerns, and we're sorry to hear you feel this way. We understand why the turnaround time and the structure of the reports may have seemed confusing or unexpected.

To address your main concern first, yes, samples with your DNA was absolutely processed and tested. Once your sample is received in the lab, the actual processing time can vary depending on lab capacity, batching of samples, and the progress when your kit arrives. It will also depend on how complex your DNA samples are, which can result in faster-than-expected turnaround times than the 6-8 week timeframe being given. This does not mean the sample was not tested.

As for your concern about the reports and pricing structure, we understand your frustration. The initial report includes core ancestry insights, while additional reports (such as more detailed traits and health-related insights) are optional enhancements that some customers choose to unlock.

We’re sorry to hear that your experience did not meet your expectations. We do take feedback seriously and are always working to improve clarity around what is included upfront versus optional add-ons.

If you would like, we’d be happy to review your specific results with you and go over them in detail to address any inconsistencies you’re seeing. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Antwoord van CRI Genetics

15 apr 2026

Hi Sherry! Thank you for your feedback, and we're sorry to hear that the experience did not meet your expectations. We understand that some of the trait information may feel lighthearted, and we appreciate your perspective on its usefulness. We also tried to reach out to you via email to follow up and better assist with your concerns.

If you’d like to discuss your report in more detail or have any questions about your results, please feel free to reach out to us by sending us an email to support@crigenetics.com
or calling our customer care team at USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve.

Have a great day!

Antwoord van CRI Genetics

8 apr 2026

Hi! Thank you for sharing your experience, and we're truly sorry to hear about your disappointment. We completely understand how important it is for your results to reflect your family history.

At CRI Genetics, our main priority is your complete satisfaction, and we would really appreciate the opportunity to turn this experience around for you. To do that, we’ll need to review the details used when your kit was registered and take a closer look at your results to better explain your reports.

Please reach out to us directly at support@crigenetics.com. You may also contact our customer care team at: USA: 1-800-571-9216
; UK: +44 8002081204 We look forward to a productive conversation with you and to ensuring you receive the level of satisfaction you deserve.

Antwoord van CRI Genetics

4 apr 2026

Hello Stacey! Thank you for your feedback, and we're sorry to hear that you feel this way about your results.

We’d like to clarify that our reports are based on your genetic data and are designed to show your ancestral origins, rather than your nationality or place of birth. DNA testing reflects where your genetic markers originate from over many generations, which may differ from where you were born or currently live.

To ensure we support you thoroughly and address your concerns in detail, we have reached out regarding your case through #2859200 and will continue assisting you there. We’re committed to helping you better understand your results and answering any questions you may have.

Antwoord van CRI Genetics

2 apr 2026

Hello Maureen! Thank you for sharing your concerns. We want to assure you that we take these matters very seriously and are committed to fully addressing any questions you have about your report.

Please know that your sample was analyzed accurately, and the results reflect the DNA you submitted. To ensure we support you thoroughly, we have reached out regarding your case through #2858842 and will continue to assist you there.

We completely understand your desire to explore other options and connect with Welsh relatives, and we are happy to provide any clarification or guidance you need regarding your report in the meantime.

Antwoord van CRI Genetics

30 mrt 2026

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it must be to wait for your kit and still encounter issues with registration—especially after receiving a replacement.

Please feel free to contact us via email, phone, or chat, and we’ll be happy to check this for you right away.

Antwoord van CRI Genetics

27 mrt 2026

Hi H Rodger! Thank you for sharing your feedback. I understand your concern about the level of detail compared to services like 23andMe or Ancestry.com.

It’s important to note that CRI Genetics takes a different approach. While other companies may focus primarily on genealogy or distant relative matching, our reports are based on genetics and research-grade bio-geographical analysis. This means that even if family records suggest certain ancestries, your DNA may reveal regions of origin that differ from expectations. Our emphasis is on accuracy and scientifically validated insights rather than just broader genealogical connections. We are constantly improving our algorithms and reporting features to provide more precise and detailed results, and we’ll notify you when these enhancements are available.

Your feedback is invaluable in helping us refine our services. We would also be glad to help you review your reports. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Antwoord van CRI Genetics

27 mrt 2026

Hi Daniel! Thank you for your feedback, and we’re sorry to hear that your experience did not meet your expectations.

We’ve reviewed your account and can confirm that all reports included in your purchase have already been fully activated. Additionally, we’ve sent you a detailed email addressing your concerns under ticket #2857021.

Regarding the Relative Finder feature, matches depend on other individuals in our database who have also tested and opted in. If close relatives have not participated, results may be limited or may not include familiar connections.

We understand your concerns about additional offerings and how that may have come across. Your feedback is important to us, and we are continuously working to improve both our services and overall customer experience. Please feel free to reply to the email we sent, and we’d be happy to continue assisting you there.

Antwoord van CRI Genetics

27 mrt 2026

Hello Rose! Thank you for taking the time to share such a detailed review. We’re truly sorry to hear about your experience and understand how frustrating this must have been, especially given your expectations for both usability and the depth of your results.

We want to acknowledge your concerns across the entire process, from kit registration and sample collection to the navigation of the dashboard, the level of detail in the reports, and the frequency of communications. Your feedback is valid, and we sincerely apologize that the experience did not meet your expectations.

Regarding your refund request, we can certainly assist in processing the refund for the two unused kits, and we’ll make sure this is handled appropriately.

For your concerns about the reports, please note that our results are designed to provide genetic insights based on analyzed markers, focusing on likelihoods and predispositions rather than definitive diagnoses. We understand, however, that this may not have been clearly communicated and may have felt misleading, this is something we are actively working to improve.

In terms of raw DNA data access, we understand your perspective. At this time, access is limited due to internal policies around data handling and privacy, but we recognize how important this is, especially when working with your doctor—and we appreciate you raising this concern.

We also hear your feedback regarding the platform usability and report accessibility. To provide some context, the reports are categorized and displayed independently so that each section can focus on specific information without overwhelming the system. Because of the large amount of data and file size involved in each report, combining everything into a single page can affect loading times and overall performance. Also, new reports are being launched every week, so the current format allows the customers to easily identify which are the new reports.

That said, we truly hear your concerns about the number of clicks, page resets, and switching between profiles, as well as the overall usability of the dashboard. Your feedback highlights areas where the experience can definitely be improved, and we will be sharing this with our team for further review.

Lastly, we sincerely apologize for the volume of emails you received. We can absolutely adjust your communication preferences to ensure you’re not receiving unwanted messages moving forward.

We truly appreciate your recognizing the efforts of our support team, and we’re sorry we fell short in resolving your concerns. If you’re open to it, we’d still like the opportunity to review your case further and see if there’s anything more we can do to make this right.

Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!