Crui.se Reviews 

270
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

Even though we did not have our cruise (canceled due to low level of water in Rhine) our experience with Crui.se was very good. Rebecca went above and beyond to get us a good deal and then sorted out... Toon meer

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Beoordeeld met 5 van de 5 sterren

Rachel was very efficient and quick to respond to original query. When I called to follow up for booking she was very helpful advising on suitable cabin and taking details. I’ve been very pleased to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Booking at short notice, Rebecca was helpful beyond belief. Not knowing how to download a Ryanair boarding pass for a flight from Manchester, she took pity on me, and offered to give up part of her... Toon meer

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Beoordeeld met 5 van de 5 sterren

I was very impressed with the helpful advice and continued contact throughout my enquiry and booking. Both Carley and Rachel helped with potential cabins as far as far as pros and cons. They explained... Toon meer

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Bedrijfsgegevens

  1. Cruisereisbureau
  2. Cruiseorganisator

Geschreven door het bedrijf

Booking a cruise, or even a holiday in general, can be very stressful. Crui.se does all the hard work for you. Our experienced team help you research and shortlist your perfect cruise holiday.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

270 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(270)

106 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Special thanks to Rebecca Mann

Rachel Peers booked the Douro cruise for us very efficiently and at a good price. Then, not long before we were due to leave, my husband became unwell and, although he soon recovered, he decided not to travel. A wonderful friend offered to come with me instead. Rebecca Mann was brilliant! She was very calm and helpful, and she succeeded in getting the name changed on the flights at the last minute - it was not straightforward as my friend was away from home and there was a delay accessing her passport details. It all went ahead, and we had a lovely time. My husband remained in good health and seems to have rather enjoyed his week at home alone! A very big thank to Rebecca for all her help. I am so grateful to her.

19 juni 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Brilliant review, Judith. It's great to hear that Rachel and Rebecca were able to help so much. We're glad to hear that you had a lovely time and that your husband is in good health, long may that continue. Next time please take my wife. I could do with a week at home. Oh and my kids! Make it a fortnight. All the best, Judith

Beoordeeld met 5 van de 5 sterren

Highly recommended

If you're thinking about a cruise I would highly recommend letting Cruise.se help you find what you're looking for at the best price.
Nothing is too much trouble and they make the whole process very clear and easy.
Absolutely fantastic service, can't fault it.

3 juli 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Thanks for your lovely review, Georgina. We're happy we could help you choose your perfect cruise. The Danube awaits in October and we can't wait to hear how you get on with TUI. Anything you need please let us know. All the best.

Beoordeeld met 5 van de 5 sterren

Excellent service

Quick and accurate answers to queries

30 juni 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Thanks, Mr. Francis. Quick, concise and accurate. Enjoy your cruise in 2 weeks time. We're not jealous at all : )

Beoordeeld met 5 van de 5 sterren

Used Crui.se for the first time.

Used Crui.se for the first time.
Will definitely will return again.
Rachel was superb in everyway something you find hard to get nowadays.

2 juli 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Thanks for your kind review, Terence. We're certain that you'll love the Rhine, Strasbourg and Heidelberg Cruise in September with Riviera Travel. It's one of our favourites. In the meantime let us know if you have any further questions. All the best.

Beoordeeld met 5 van de 5 sterren

Faultless customer service

I was a complete pain in the neck as I wasn’t sure exactly what I wanted but both Rebecca and Rachel were very patient, answering all my questions promptly and found several suitable cruises within the budget that I had in mind - customer service was second to none and both are a credit to Crui.se. I only hope that my actual cruise with Ama Waterways provides the same level of service because if so, it will be awesome!! Thank you 😊

21 juni 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Oh Gill, believe me, we've had pains in the neck and you wouldn't rank anywhere near the top : ) we're sure you'll love your Impressions of the Seine & Paris river cruise with Amawaterways in July. Just around the corner so you must be very excited. Not jealous at all. If you need anything else before your trip please let us know. Bon Voyage!

Beoordeeld met 5 van de 5 sterren

Excellent service

Went on the Danube River Cruise last October booked through Cru.ise..everything was dealt with very efficiently and thoroughly enjoyed the Riviera cruise.
Have now booked another 2 River cruises through Cru.ise....because they were so fantastic in their planning procedures and pleasant approach...thanks to Rachel and Rebecca...will not hesitate to recommend you. Christine Cregg

19 juni 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Our dear friend, Christine, thanks once again for your lovely review and trusting us with your cruise bookings. We're honoured that you chose to come back to us for your future cruise bookings. You'll have been on more river cruises than we've had hot dinners soon : ) thanks a million.

Beoordeeld met 5 van de 5 sterren

One happy customer

My agent Rebecca was very helpful and polite and spent time to find two cruise options which were suitable for me, both were below my maximum budget and I was so pleased that I booked one straight away. So far, I am extremely pleased with this company and it's efficiency and communication and understanding of my request.

12 juni 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Whoa, you got a great bargain on that Uniworld cruise, Elizabeth. 14 nights in September on the River Duchess will be amazing. You'll want to bring the butler home with you. If you need anything in the run up let us know. All the best.

Beoordeeld met 5 van de 5 sterren

Outstanding Customer Service.

The level of customer service provided by Rachel Pears at Cruise has quite simply been outstanding. Nothing has been too much trouble for Rachel and I will always be grateful for the kindness she showed when a member of our original group sadly passed away. If the cruise itself is half as good as the support provided so far we are in for a great time. Rachel is a credit to herself and to the Company

13 juni 2025
Review zonder uitnodiging
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Antwoord van Crui.se

What a lovely review, Keith. Our sincere condolences for your loss. We're sure Elizabeth would have loved the cruise. We hope that you all have an amazing time in October with Riviera Travel on the Rhine & Moselle. Rachel is always on hand to answer any questions you may have. All the best

Beoordeeld met 5 van de 5 sterren

Personal help

I was not able to find exactly what I wanted but having given my garbled version to Rebecca she found a river cruise which was very acceptable.All done with due professionalism and good humour.Well done Crui.se.

13 juni 2025
Review zonder uitnodiging
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Antwoord van Crui.se

A true gentleman, Henry. Rebecca told of the long discussions that you had about the places in which you wanted to visit. We're glad we could find something that satisfied your needs. Roll on September for your Seine, Paris & Normandy cruise and please let Rebecca know if you need anything in the meantime. Have a good one.

Beoordeeld met 5 van de 5 sterren

There was no hanging around waiting for…

There was no hanging around waiting for answers.
Replies were swift and the price was very competitive.
I would reccomend this company to be included in your searches.

6 juni 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Thanks for your review, Tony. It was an honor and a pleasure. The Danube Capitals await you next September. We'll phone ahead and get the red carpet dusted off. Anything you need in the meantime please let us know. Thanks a million.

Beoordeeld met 5 van de 5 sterren

Rebecca has done an amazing b for us…

Rebecca has done an amazing b for us for our river cruise booking. Many thanks to her, we are paying a very good price for that trip and we would strongly recommend this company for your holiday needs.

22 mei 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Thanks for your review, Paul & Linda. You've definitely picked a stunning cruise to book for November. Please let us know how you get on with Uniworld and in the meantime let us know if we can do anything else for you. All the best.

Beoordeeld met 5 van de 5 sterren

Plain sailing

I would have no hesitation in recommending this company to arrange your cruise. Rachel was highly efficient, and her communications were very prompt.

23 mei 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Thanks for your review, Gary. You'll have to let us know how your Nile Cruise goes in Feb 2026. It's definitely one for the bucket list. All the best.

Beoordeeld met 5 van de 5 sterren

Rachel was excellent

Rachel was excellent, efficient, pleasant and patient. From the searching, selection, and booking of all aspects of our relatively complex cruise holiday she was helpful and resourceful. Very happy to recommend.

5 juni 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Thank you, Gordon. The bulk of our bookings are on European Rivers so Rachel was excited to book the Mekong for you for November. You've picked a great time of year to go. We can't wait to hear how it went and expect lots of pictures. In the meantime please let us know if you need anything. Thanks a million.

Beoordeeld met 5 van de 5 sterren

Rebecca gave us exceptional personal service.

Rebecca made the whole process of booking our Riviera River Cruise simple. All our questions were answered promptly and never did we feel under pressure to book. She was absolutely delightful and caring, recognising that this holiday will be a special one for us and our first cruise.

3 juni 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Well you've picked a great first cruise to go on, Lois. The Rhine to Switzerland is one of our best sellers and the Glacier Express add on will be the icing on the cake. Thanks so much for booking with us. Rebecca is chuffed with the lovely review. Now roll on September 2026!

Beoordeeld met 5 van de 5 sterren

Rachel was outstanding with her…

Rachel was outstanding with her communication of the cruise that we wanted to book. We 1st communicated at 9am in the morning and within a few hours the deposit was paid. It was a delight to have this booked so promptly and I have never experienced this before. Paperwork all received and correct.
Thank you.
Brian

2 juni 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Wow that was efficient, Brian. We're glad to hear Rachel was helpful. October won't be long coming by so if you need anything in the meantime please let us know. Cheers

Beoordeeld met 5 van de 5 sterren

Excellent service

Rachel was very helpful and knowledgeable about the holiday we booked. She made the booking process very easy. So professional.

30 mei 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Thanks for the kind review Mrs. JET. I hope I am right in assuming this is Jane. We're so thankful you decided to book your river cruise with us. If there's anything at all you need please let Rachel know...but maybe wait til Monday! All the best

Beoordeeld met 5 van de 5 sterren

Rachel was very informative and clear…

Rachel was very informative and clear in her explanations, helping me to find the right package for our Danube River Cruise to celebrate our 'big' birthdays.
Rachel was also on hand the next day to explain the paper work more clearly for us.
Thank you, would definitely recommend

22 mei 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Thanks for your review, Mrs. LeGrove. As your cruise is 1 year and 5 days away, the team here at Crui.se wish you a Happy 'Small' Birthday for next week. If you need anything in the run up to your cruise please let Rachel know. PS. She's also great at blowing up balloons!

Beoordeeld met 5 van de 5 sterren

Rebecca was very helpful and not pushy…

Rebecca was very helpful and not pushy to get the sale. Explained about the flights from my local airport . She held the cabin for me while I checked with my fellow traveller that this was the holiday for us

9 mei 2025
Review zonder uitnodiging
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Antwoord van Crui.se

Awesome feedback thanks, Christine. July is just around the corner and we can't wait to see how you get on with your APT cruise on the Douro. The Douro is so popular right now. We expect pics and a full rundown of the trip. Have a great weekend.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, spoke to Rachel who was very helpful and and knew all about the cruise we wanted to book. Price was very competitive. Spoke the next day and booked our cruise. Would highly recommend using.

19 mei 2025
Review zonder uitnodiging
Logo Crui.se

Antwoord van Crui.se

Thanks for your kind review, Andrea. We've always wanted to visit Transylvania so you'll have to let us know how you get on. Plenty of time to prepare. In the meantime if you need anything please let us know. Have a great long weekend.

Beoordeeld met 5 van de 5 sterren

Duoro river cruise

Rachel was very helpful when I booked our river cruise. she spent a lot of time answering my questions and explained everything fully. thank you Rachel for your patience. Would highly recommend using Crui.se.

12 mei 2025
Review zonder uitnodiging
Logo Crui.se

Antwoord van Crui.se

Thanks for your review, Norma. Great to hear that Rachel was able to help you book your river cruise for June 2026. You picked a wonderful itinerary with Riviera Travel. Any questions you have in the meantime please let us know. Enjoy the sun!

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