cruises.com Reviews 

This is our 2nd time using Cruises.com. Both times have been Flawless. Sara is excellent and has been very responsive and helpful!

Working with Scott was wonderful. He took so much time finding us the best river cruise at an amazing price. He was very knowledgeable and offered so much great advice.

John was Great. My only concern is my cruise history seems incomplete on your records. To my mind I believe that both my sister Jean Gatzemeyer and I should be diamond. We have 12 NCL cruises that go back to 2013. All but one were booked with cruises. I also think I have a couple other cruises without Jean…

Unfortunately Effie Stone couldn’t find the cruise I wanted at the price I wanted to pay, BUT she was brilliant and kept me fully informed all the time.
I will definitely use them in the future. 5 Stars.

Ann, in Florida at ext. 33476, was outstanding when we could not reach our original counselor to change our original booking. She verified it would be a minimal cost change, issued us a refund for the lower cost generated by the change, ship credits, etc., etc
Kudos to Ann!!!!!!!

Customer service was helpful with getting a cruise booked at a decent rate in a short amount of time. They did not disclose all the additional fees that would be added after booking. They promote parking included, and money on board after booking, however, read carefully because parking is only included for cruises over 8 nights, and on-board money is only $25 for a balcony room. Get travel insurance through a third party company as it's cheaper and provides more coverage than what cruises.com offers. So, customer service was good, but transparency on most perks was not great. Also do extensive research on the cruise ship if traveling with toddlers, most ships do not allow swim diapers of any kind in pools, and very limited activities for toddlers on Mariner of the Seas despite cruises.com sales person saying that the ship was toddler friendly and had a splash pad, it did not have a splash pad and all slides are for older children.

Fast and easy to use website to find cruises you’re looking at. Easy to book had no issues and picked room I wanted.

Found a good price for a summer cruise. Called and talked to Tom. He was really helpful. Made the whole booking really easy. Even gave me his direct extension if I have any further questions. Will definitely use him again!

I booked a cruise 🚢 after a text Chat with an agent. I specified that I wanted a room with a seating area (typically a Mini Suite ) and the CHAT agent confirmed my choice with a link to a booking site. I booked what I thought was that specific type of Room with a Seating Area, but the confirmation email I received later listed a Premium Balcony (PB) Room. I looked into it further online and the PB type room doesn’t have a seating area. I got on the phone and tried to straighten it out. To my great relief, a lovely lady named Ann saved the day by securing a Mini-Suite for my mom and me without a huge increase in the final price. That was such a great gift of helpfulness.

I’m truly grateful for Ann’s support and the tips she shared on how best to plan, prepare, and enjoy our March 2025 trip.

Great customer service. I had Robin Schafer help me and he is the best agent I have ever dealt with! Haven't been on the cruise yet, but I highly recommend him if you need a very patient agent! Thanks Jerry

Kenyan returns are calls answers our questions and makes it easy to book

I love how the agents are so happy and friendly...They love the traveling concept. We took a cruise from Long Beach to Baja. Last January and loved it..The whole experience was wonderful..

Shavon is great to work with. We have had the pleasure of booking a number of cruises with her

While checking my loyalty points at Royal Caribbean came across a cruise that appealed to me. I called Lynn Mckinney(my travel agent at Cruises.com) and within 15 minutes the suite i wanted was booked. I have a medical issue which is causing me to miss a Sept.8,2024 cruise from Galveston and that cruise was canceled in the same phone call. This kind of service is why I keep calling Lynn year after year. Warm, friendly, knowledgeable, professional service each and every time. and when the occasional problem arises it is solved without a gripe. Just like this booking!

I have gone on many cruises over the last 25 years with my family. In the past, I had always booked directly with the cruise line, so I had never used a service like cruises.com before.
I decided to use them this time because I was really busy and I only had a short window of time where my whole family could get together for this cruise, so I wanted to know all of my options quickly.

When I called cruises.com, I got to speak with John Pierce, who was very helpful. He took the time to really listen to what I was looking for, and then he gave me several options that met my criteria. After talking to me for some time, John also helped me realize that some things were more important to me than others, and that helped me make my decision.

John never made me feel rushed. In fact, when it was getting late and I decided I wanted to run some things by one of my family members before making my final decision, he nicely offered to call me back the next day. He called me back the next day at exactly the time that he said he would call, and we completed the booking. He answered all of my questions — and I definitely had a lot of questions! — and he made the booking process extremely easy for me.

I was very happy with all of my interactions with John Pierce and cruises.com. John was extremely knowledgeable about the different cruises and cruise lines and was always very patient and professional. I will definitely use cruises.com — and John Pierce — again next time we go on a cruise!

I highly recommend Cruises.com. Jenifer Thomas is the BEST. She does everything she can possibly do to make your experience the best and find you the best rates and bonuses for you!!!

The representative was great and so helpful.
She was very informative and polite.

I wish there was a discount price for children up to 17 years old., or students in general.

There should be a discount as well for medical assistants and nurses as well.

Willingness to work with us to make sure we got what we wanted

Terri Whitmire was extremely helpful and well understood what we were looking for in a Caribbean cruise. She made the booking experience a delight.

We had a very patient representative from Cruises.com working with us to can cel one cruise and reserve another. They were very knowledgeable and helpful as we went through the process. Highly recommend.