cruises.com Reviews 

Way too aggressive sales tactics during the booking process. They overpromise on discounts and credits as most of these never come through. I won't use them ever again.

Smooth sailing on securing reservation….looking forward to an enjoyable and safe adventure

Easy to book online. Very informative with chat. Called for more information and the woman was very helpful.

Great cruise associate (Connor Cross). He has helped us for several years.He is the best.

Linda Ledbetter has been our Cruise.com agent for over 10years. She is thorough, knowledgeable and is absolutely fantastic to deal with. I highly recommend requesting her!!!

The customer service representative, Eddy was so kind, patient and helpful. This is the 5th time booking cruises with them. It’s always been a good experience; usually with some extra perks too

A great co. to work with. The staff was great.

Very friendly. Answered all of my concerns

One good friend cruise to Alaska often, and enjoy her adventure every time. She highly recommend cruising with the Royal Caribbean.

I am still waiting to see how well this site works. Not sure how long it will take to show up on my Royal Caribbean account

Do not use. Had to pay additional fees to select a cabin.. not made clear in online booking. Customer support offered no remedy.

I logged onto the Cruises. Com Website. Ease of locating and Cruise, was quite easy. Would recommend SITE to Others.

Briana (travel agent! was knowledgeable, pleasant, thorough and very helpful!

Great customer service. I love your prices. Everyone in your company is very helpful

This company will promise you things like on board credit and will not follow through. When I called about it, my agent never called back and the agent I finally talked to told me it was my fault because I didn't call them enough and remind them. They did not come through with other services (putting in my cruise line loyalty numbers, putting in the celebrations we had on the cruise). I had to do all of that myself.

Decided last minute to book a cruise for this month. Had the pleasure of working with Luke Gonzalez again, he is always friendly, efficient and thorough. He always makes booking Quick and easy

DO NOT BUY THE INSURANCE From CRUISES.COM DIRECTLY!!!
We Bought the insurance through cruises.Com. We were unfortunately lost our house in hurricane Helene. A uninhabited home was covered under AON insurance. We filled all the paper work along with our other friends. It has been 6 mo. All I get is a request for more of the same paper work or someone else’s paper work . I continue to send the same paperwork in over and over it’s like 50 first dates! Cruises.com said we can’t help you we only sell it!! But they told the insurance company we took a credit??? I got a letter from Virgin Cruises that I did not take a Credit. And when you call them on it they hang up on you!
My advice get your own Insurance.

The website states to call in to make reservation for the free parking deal. It does not say there is a minimum cabin value amount required. The agent refused to give me the promo. I use cruises.com all the time. If I had known I could not get the parking promo I would have booked on line and not spend a 10-15 wait time for an answer over the phone. Very disappointing.