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Cubitt & West Reviews 

6.200
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We would just like to say a big thank you to the Southwater team regarding the selling of our Fathers house in Woodlands Way. A special mention to Nicola, Julie, Emma and Amy who were extremely helpf... Toon meer

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Beoordeeld met 5 van de 5 sterren

We really enjoyed working with Richard from the Crowborough branch , he is very professional and has a wealth of knowledge. He is helpful and goes above and beyond. He sold our house quickly and alway... Toon meer

Beoordeeld met 4 van de 5 sterren

I’d have given 5 stars had C&W found a property for me. In the end, I found one through a rival estate agent. But C&W - Libby, Yasmin, and Tracey - couldn’t have been more helpful in my property searc... Toon meer

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Beoordeeld met 5 van de 5 sterren

Thomas Godchild is exceptionally helpful, extremely knowledgeable and understanding, he was always follows up on any actions that are borne out of our discussions, and this has helped immensely. I am... Toon meer

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Bedrijfsgegevens

  1. Makelaars

Over Cubitt & West

Geschreven door het bedrijf

Founded in 1930, Cubitt & West is one of the premier estate agencies in the Southeast of England, helping generations of families move across Surrey, Sussex, and Hampshire. As a key part of Arun Estates—one of the region's largest independent property networks—the agency combines local expertise with substantial marketing reach.

With a network of high-street branches, Cubitt & West offers a comprehensive suite of services, including residential sales, lettings, and property management. They also provide in-house mortgage services via Mortgage Matters and conveyancing support, ensuring a smooth and streamlined journey from initial valuation to completion.

What truly sets Cubitt & West apart is their proactive approach to marketing. They utilise high-quality professional photography, virtual tours, and a vast, connected buyer database to showcase properties across the UK's major portals. Driven by a philosophy that prioritises unmatched customer service, their highly trained staff work to make buying, selling, or renting as stress-free as possible. Whether you're a first-time buyer or a seasoned landlord, Cubitt & West remains a trusted partner in the regional property market.

Book a free valuation>

There are so many reasons to choose:

Geschreven door het bedrijf

Industry leading marketing
Professional photography
The best prices around
Largest network of offices
Easy to use website
But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Contactgegevens


4,6

Uitstekend

TrustScore 4.5 uit 5

6K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(6.200)

253 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Big thank you to Portsmouth Branch

Big thank you to Jaz, Zoe, Julie and Samira from the Portsmouth branch. Couldn’t have asked for a smoother house sale from these ladies. A stressful time made a lot easier. Communication and updates great and reassurance provided at all times. Thank you so much ladies for supporting in the transition to our dream home

15 juni 2026
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Antwoord van Cubitt & West

We are so happy to hear our team made your house sale a smooth and stress-free experience. We truly appreciate your kind words and are delighted we could support your transition to your dream home. Thank you for your wonderful feedback!

Beoordeeld met 5 van de 5 sterren

Seamless Approach to buying

Jo and the team were excellent in communicating regularly with the purchase of my property which could have been very stressful for me in my circumstances . Nothing was too much trouble and all my questions were answered promptly . Thank you for making try buying process a seamless approach - would definitely recommend
Thank you Michele

16 juni 2026
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Antwoord van Cubitt & West

We are so glad we could make your property purchase a seamless experience! Thank you for your kind words and for recommending us. We appreciate your feedback.

Beoordeeld met 5 van de 5 sterren

Excellent job…

Thomas Goodchild did an excellent job mediating between myself and a difficult tenant as they were leaving the property. He was very prompt in dealing with all email correspondence and also telephone calls. I was especially pleased with the contractual advice that he provided.

15 juni 2026
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Antwoord van Cubitt & West

We're so glad to hear our team provided excellent support during a difficult situation. Your positive feedback on our promptness and advice is truly appreciated!

Beoordeeld met 5 van de 5 sterren

Excellent experience

Excellent experience, agents listened well to what we were looking for. It was a very pernal approach and they would only offer viewings for houses that really matched our criteria. Alia was also really kind and available to arrange viewings at very short notice.

13 juni 2026
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Antwoord van Cubitt & West

We're so happy to hear our agents provided a personalised approach and listened to your needs. We appreciate your kind words about our team's responsiveness. Thank you for your positive feedback!

Beoordeeld met 5 van de 5 sterren

Great firm to deal with.

The experience of dealing with this firm was great in every way possible. After our dreadful experience with another letting firm in the area, it was a question of 'chalk and cheese'. The letting team of Ciaron and Ava in their Brighton, Lewis Road letting branch, was exemplary in every possible way. They both responded clearly to our many questions. Nothing was too much trouble for them. They made our letting process a pleasure. As I am writing this review for 'Trustpilot' the only negative thought I have is their star grading system where five stars is the highest one can go. If I were able I would go way beyond the five stars. A massive 'Thank you' to both Ciaron and Ava. The firm of Cubitt and West has wonderful reviews on 'Trustpilot' and those reviews are entirely merited.

15 juni 2026
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Antwoord van Cubitt & West

We are so pleased to hear about your excellent experience with our letting team. It is wonderful to know that we could make your letting process a pleasure, especially after a previous difficult experience. Your kind words about our team members are truly appreciated, and we are grateful for your high praise. Thank you for taking the time to share such a positive review.

Beoordeeld met 5 van de 5 sterren

As a first time buyer

As a first time buyer, it's been a daunting process, but the team at Cranleigh have been an amazing resource of information with great communication. While the property itself unfortunately didn't work out, I would have no hesitation in using Cubitt and West to buy or sell in the future.
Hannah and Rhys especially were incredibly helpful throughout the entire process, and hands down the best estate agents we've delt with so far in our journey.

2 maart 2026
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Antwoord van Cubitt & West

We truly appreciate your kind words about our team's support during your first home buying experience. It's wonderful to know our communication and assistance were so valuable. We look forward to helping you in the future!

Beoordeeld met 5 van de 5 sterren

Marc Steel is the best property manager…

Marc Steel is the best property manager i have ever come across in the 30 years of renting. He has been so considerate and supportive all the way through the 3 years tenancy. If you ever have him as a manager you have hit the jackpot. His compansion, understanding and straight honesty is second to none.

11 juni 2026
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Antwoord van Cubitt & West

We are so pleased to hear about your exceptional 3-year tenancy experience. Your kind words truly highlight the dedication we strive for. Thank you for sharing your positive feedback!

Beoordeeld met 4 van de 5 sterren

Jo Willans - Mortgage Matters Ambassador.

It was time again to renew our mortgage after the first 2 years had been completed.
Fortunately I had Jo Willans, from the Mortgage Matters Team in Worthing on had to advise and guide me through the processes.
Jo is an exceptionally talented and knowledgeable Senior Mortgage Advisor, her patience and understanding put my mind at rest as we ploughed through the options available. Needless to say we sorted the best deal to move forward as we strive to become the owners of our home.
Thank you for all of your help Jo, you have been outstanding.

2 juni 2026
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Antwoord van Cubitt & West

We are so pleased to hear about your positive experience with our team. It is wonderful to know that we could provide such valuable assistance during your mortgage renewal process. We appreciate you sharing your kind words.

Beoordeeld met 5 van de 5 sterren

The team were great and always did…

The team were great and always did their best despite some challenges from other sources. I would particularly like to say thank you to Julie and Zoey. They went out of their way to help.

8 juni 2026
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Antwoord van Cubitt & West

We are so pleased to hear about your positive experience and that our team, especially Julie and Zoey, provided exceptional support despite challenges. Thank you for your kind words.

Beoordeeld met 5 van de 5 sterren

We were buying our first home and Julie…

We were buying our first home and Julie was so friendly and helpful, and always happy to answer any questions we had. She also communicated frequently with our sellers in order to provide us with updates which we were grateful for.

8 juni 2026
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Antwoord van Cubitt & West

We are so glad we could make your first home-buying experience a smooth one. We appreciate your kind words about our helpfulness and communication.

Beoordeeld met 5 van de 5 sterren

Julie and her team were a pleasure to…

Julie and her team were a pleasure to deal with when the house went on the market from start to finish.
I felt postive and at ease all the way through the selling process, which was stressful enough.
Any questions were answered in a professional and prompt manner.
Would definitely recommend 👌

1 juni 2026
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Antwoord van Cubitt & West

We're so glad to hear we made your selling process positive and stress-free. Your kind words mean a lot to us, and we appreciate you recommending our services.

Beoordeeld met 4 van de 5 sterren

Id recommend Cubitt and West for anyone…

Id recommend Cubitt and West for anyone selling their home. Julie was great and communicating between myself and the buyer and everything went much faster than expected. A very happy seller. Thank you

7 juni 2026
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Antwoord van Cubitt & West

We're so glad to hear you had such a positive experience selling your home with us. It's wonderful that everything went smoothly and quickly. Thank you for your kind words!

Beoordeeld met 5 van de 5 sterren

Huge Thank you to Julie Bramble

We had a great experience purchasing our home and couldn't be happier with the service we received. Julie Bramble was fantastic throughout the whole process – always friendly, professional and quick to respond to any questions we had. She kept us updated and helped make what can be a stressful process feel much smoother. Thank you, Julie, for all your help in getting us into our new home. We would happily recommend you and the team to anyone looking to buy or sell a property!

4 juni 2026
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Antwoord van Cubitt & West

We are so pleased to hear of your wonderful experience and that we could make your home-buying journey smoother. Thank you for your kind words and recommendation; we truly appreciate it!

Beoordeeld met 5 van de 5 sterren

Excellent service as usual and…

Excellent service as usual and excellent customer service from Teodora Manole, would highly recommend.

28 mei 2026
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Antwoord van Cubitt & West

We are so pleased you had an excellent experience and appreciate your kind words about our service.

Beoordeeld met 5 van de 5 sterren

Selling/buying a house

Very helpful and will always ring you back as quickly as they can with queries etc. My experience with Cubitt and West very good. All the staff were helpful especially Summer who is dealing with the house I am buying . I know she has only been there for about a year but very professional, pleasant and a joy to work with. Thank you

29 mei 2026
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Antwoord van Cubitt & West

We're so glad to hear about your positive experience and that our team were helpful. It's wonderful to know we could assist you effectively. Thank you for sharing your kind words!

Beoordeeld met 5 van de 5 sterren

I want to say that Callum Street is an excellent employee.

I want to say that Callum Street must be your friendliest and most efficient employee.
He always responds fast, and deals with any questions or problems quickly.
The team are lucky to have him.
Imogen Majsai

27 mei 2026
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Antwoord van Cubitt & West

We are so happy to hear about your positive experience! We truly appreciate you sharing your kind words. We value your feedback greatly, and Callum will be incredibly happy to receive such feedback.

Beoordeeld met 4 van de 5 sterren

Happy with the service given

Happy with the service given

22 mei 2026
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Antwoord van Cubitt & West

We're happy to hear you were pleased with our service. Thank you for your positive feedback.

Beoordeeld met 5 van de 5 sterren

I recently completed a property sale…

I recently completed a property sale through the Emsworth office and wanted to share how impressed I was with the entire experience. From start to finish, the process was handled with a level of professionalism, clarity, and care that genuinely set this team apart.
A special mention must go to Julie Bramble, whose support made a real difference. Julie was consistently proactive, keeping me fully informed at every stage and ensuring I always understood the next steps. Her communication was clear and timely, and she balanced friendliness with absolute professionalism. Nothing ever felt like too much trouble, and her attention to detail gave me real confidence throughout the transaction.
What stood out most was Julie’s ability to anticipate potential issues before they became problems, guiding the process smoothly and efficiently. It’s rare to find someone who combines expertise with such a personable approach, and it made the entire experience far less stressful than I expected.

21 mei 2026
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Antwoord van Cubitt & West

We are so pleased to hear about your excellent experience with our team at the Emsworth office. It is wonderful to know that our professional approach, clear communication, and proactive support made a significant difference during your property sale. We truly value your kind words and appreciate you sharing your positive feedback.

Beoordeeld met 4 van de 5 sterren

I have changed my negative review to a Positive due to one Lady

When i moved into my current property it had issues, quite bad ones and the person who was dealing with the maintenance didnt actually do his job, he found excuse after excuse and thats how it was for 6 weeks, then I requested someone else take over from this person who just sat on his hands, i was passed onto a lovely lady, shame I cannot name names, but she is incredible, she got things done, no excuses, no sitting around and she actually phoned me back with updates, I just want to say a big thank you to this person (B***a), you are fantastic at your job, very professional, fast to get things done, no BS, here's your flowers 💐🌹 by the way, thank you for everything you have done, all issues resolved, your amazing 😊
4 stars for you, minus one because of the previous one "dealing" with the maintenance.

8 april 2026
Review zonder uitnodiging
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Antwoord van Cubitt & West

Thank you for taking the time to leave us a review and we are sorry that you have experienced some issues with your hot water since moving into a property that we manage.

Whilst the staff at the Customer and Property Care department will be best placed to assist you with any maintenance concerns that you have, if you are experiencing any issues with contacting them, please do not hesitate to call our Customer Support department on 01702 540802. Thank you.

Kind regards
Cubitt & West

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