Cubitt & West Reviews 

John O'Neill was great - very professional, well prepared and thought out presentation and comparison with other properties which helped us understand the valuation clearly. Also, he was smartly dressed!

I was kept well informed with great communication, this together with helpful and friendly service made the whole experience efficient and stress free. I would definitely recommend.

Katarina was very knowledgeable and professional. She was helpful and the Reigate branch covers all the buying, selling and letting of properties expertly.

Alia and Jemma were absolutely amazing, they went above and beyond the service required, they were a calming influence when things got stressful for me, they were always at the end of the phone to answer my queries. When Alia and Jemma were not around Marion was also there to help. Not forgetting Jo Leaver who helped me start the whole process of selling my home and making me feel at ease.

Id recommend Cubitt and West for anyone wanting to sell their home. The whole team went above and beyond to make the experience as stress free and as positive as possible for my elderly mum. They couldn't of done more to support her and even going beyond their job description to help her organise and fill in paperwork. Truly a 5* service where kindness wasnt just because they were being paid. Honestly wonderful human beings.

I didn't originally go with Cubitt and West as Jayde, Manager at the Redhill office, valued my property at a lower, and as it turns out more realistic, price than a competitor. Six months later I switched to C&W and within 14 days my property was sold. Job done.
The team were great but Jayde in particular I found to be highly professional and totally clear as to the plan of action and how my sale would be achieved - which as stated before, was achieved within 2 weeks. Switching was one of my better decisions.

I asked Cubitt & West to let my property in Brighton. Cieran and Ava were fantastic. I would recommend this agent 100%.

Seemlish from start to soon to be finish. The team are very responsive and have provided amazing recommendations in terms of mortgage advisors and solicitors. Thank you Kevin and the team at the Pulborough branch for all your help.

What can we say, wow. Julia Francis is an exceptional estate agent. She has been kind, personable, and incredibly helpful throughout our sale, and has even gone above and beyond to support us with our purchase as well.

Julia is a truly dedicated and hardworking professional, often working into the evenings to ensure we were in the best possible position when selling our property. Her commitment and communication have made a real difference during what can be a stressful process.

If you are selling in the Sutton, Surrey area, we would highly recommend giving her a call. She offers clear guidance, keeps momentum with buyers, and works tirelessly to achieve the best outcome.

Thank you very much, Julia we highly recommend you. Choose Cubitt & West, but most importantly, choose Julia Francis as your estate agent.

We haven’t fully exchanged yet, but we are confident she will continue supporting us through to completion. With a chain involved, we’re hopeful everything will come together very soon and complete.

Thank you
J&L

The Sales agent Julia is extremely helpful and answering all my questions in a very professional way. The whole team in Cubitt & West is very friendly and helpful when Julia is not in the office.

It was a bit of a tricky sale with a couple of fall throughs, but the Cubitt and West team, in particular Julie Bramble were brilliant - clear communication, kind and supportive. Thankyou Julie!

The Cubitt & West branch we used were absolutely fantastic. Always there when we needed them and always the most helpful, especially when we had any questions or issues. My only personal issue with the company would be their use of a certain solicitors. I was deeply unhappy with their recommendation of solicitors who they recommended. You may say that I could have got my own but at that moment, being a first time buyer, I felt very much pushed into that choice. Things were great with the company themselves though. We were assigned Julie to help us and she's been absolutely spectacular. The amount of calls I've made to her to moan is frankly ridiculous but shes always been there to help, to explain what's going on and why, and to be that voice of reason when we needed it most. Very happy to have worked with her and if the review was just for her, it would have been an easy 5*!

Great experience with Cubitt &West. Alia assisted us to arrange house viewing, was very helpful and informative. I would recommend this agency to others.

Very disappointing experience !
We reported issues with the condition of the property, particularly the carpet, from the very beginning of our tenancy. Despite multiple follow-ups, these problems have still not been resolved even after 6 months.
An inspection was carried out and notes were taken, but no action followed and the same issues remain.
The carpet is dirty and has a persistent unpleasant smell, which significantly affects our comfort and living conditions. We were also told it would be new, which was not the case.
Overall, there has been a clear lack of responsibility and urgency in addressing tenant concerns. I would not recommend !

Emily Rae has been so helpful and knowledgeable. We had concerns and questions around our new tenants contract, but Emily spent time taking us through our issues, she installed a lot of confidence in C&W handling our property. She was very professional.

Had a very positive experience buying a house in Southsea through Cubit and West. Julie, Maddison, Evie and Yasmin were all very helpful and friendly.

Cubbit and west is a great company and weve really had good experiences.However, when it comes to fixing issues in the house, response has been poor. Some issues have lingered over a year without anything being done, even whe they come for routine chexks and the issues are raised again, notes are taken but not action.
One of such issue was raise February 2025 and another raised february 2026

I had a negative experience with Cubitt & West at the Waterlooville branch with a member of staff Nicola Johnson. I was recommended to use their in house mortgage lender, Wayne Hamilton-Bailey at mortgage matters as well as the linked solicitors, which turned out to be very slow, don't reply to emails and never pick up calls. When deciding against using the mortgage lender she ended the call in anger and I even heard the phone slam.

Extremely impressed with Cubbit and West! The agent that came to show us the house we were interested in was punctual, well informed and extremely professional, a pleasure to deal with.

Alia in the office was spot on providing prompt and accurate updates and information, well done to everyone and you honestly deserve more then 5 starts, was utterly impressed with the service.

I Had Dionne from the Horsham Cubbit &West branch round today to value my Flat & discuss a few different options , she turned up on time was polite & well turned out, she was honest & informative & I would feel confident moving forward with her guidance, extremely pleasant lady , thank you Dionne