Cue & Case Online UK Store Reviews 

1.254
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Awsome product sleek hard case and the cue is fab too grain runs perfectly when put together and it feels really smooth delivery was brilliant it came a day earlier WOOP WOOP. Love the sweets too than... Toon meer

Beoordeeld met 5 van de 5 sterren

Although my initial order was incorrect, the communication from Cue+Case was exceptional. Every email sent was promptly replied to with useful information on how to correct my order. They provided... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent products, fast delivery time. I had an issue that occurred during delivery where a case was slightly damaged. I contacted them via email and their support was fantastic. 100% reccomend.

Beoordeeld met 5 van de 5 sterren

First impressions are excellent. The cue looks absolutely amazing with a really clean, premium finish. It has a classy, high-quality look and feels great in the hand. The weight is spot on and f... Toon meer

Bedrijfsgegevens

  1. Online marktplaats
  2. Biljartbenodigdheden winkel

Geschreven door het bedrijf

We’re Cue + Case, a family-run business based in Yorkshire, we’re positively passionate about Everything Snooker and Pool. Our brands include: + Baize Master + Jonny 8 Ball + PRO147 + Kudos


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 80% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,9

Alle reviews

(1.254)

271 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

New cue as advertised

Have received the cue as ordered. Packaging spot on. Delivery as advertised. Just hope my snooker game will improve!!

11 februari 2026
Review zonder uitnodiging
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Thanks Brian — glad everything arrived as advertised and well packed. Hope the new cue helps the game along. - Dan

Beoordeeld met 5 van de 5 sterren

Absolute quality

Absolutely delighted with the entire design and quality of the cue, case and extension pieces. The cue is so smooth and love the design at the base. Quality and robust product. 5* all day long.

3 januari 2026
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Thanks Craig — delighted you’re happy with the cue, case and extensions. Appreciate the 5* feedback. - Dan

Beoordeeld met 5 van de 5 sterren

My cue and case turned up earlier than…

My cue and case turned up earlier than expected which was great and the quality of all of the components is excellent, I even had a surprise gift which I very much appreciate.
I have recommended cue and case to my friends and family.
Big thanks to the cue and case team
Alex

3 februari 2026
Review zonder uitnodiging
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Thanks Alex — great to hear it arrived early and you’re happy with the quality (and the little surprise). Thanks for recommending us. - Dan

Beoordeeld met 5 van de 5 sterren

Great thanks

Fast delivery, good quality, thanks

2 februari 2026
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Thanks Tracy — thanks for the feedback. Pleased it arrived quickly and you’re happy with the quality. - Dan

Beoordeeld met 5 van de 5 sterren

The cue and case are excellent

The cue and case are excellent, however I purchased extra chalk to receive the free cue cloth if you spend over £75 and didn't receive it! After contacting them they organised for the cloth to be sent out.

2 februari 2026
Review zonder uitnodiging
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Thank you for your feedback and for your order. The free cue cloth promotion does require the item to be added to the basket at checkout, but we appreciate how easily this can be missed. We’ve arranged for the missing cue cloth to be sent out to you separately. We’re glad to hear you’re enjoying the cue and case. - Dan

Beoordeeld met 5 van de 5 sterren

A great Case at an affordable price.

I ordered a Baize Master Arrow 3/4 Deluxe cue case from Cue+Case. It was dispatched promptly and was well packed. The Case looks great and accommodates my cue, extention and mini butt perfectly. There's also a place for the chalk.

29 januari 2026
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Thanks David — glad the case fits everything perfectly and arrived promptly and well packed. - Dan

Beoordeeld met 5 van de 5 sterren

The product is amazing quality

The product is amazing quality, at a reasonable price. Delivery was prompt and the little touch of including the sweets was amazing. This cue case was bought for my 10 year old son who is over the moon with it and you’ve made his day. We shall use you again. My Son wants to say a personal thank you very much.

6 februari 2026
Review zonder uitnodiging
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Thanks Mick — really pleased your son loves the case. Thanks for the kind words about the quality and the little extras. - Dan

Beoordeeld met 5 van de 5 sterren

Ordering was easy, issues sorted extremely fast.

Ordering was easy. When the cue arrived it was really sadly damaged due to having been bent in transit (dispute it being in a substantial carboard tube) by the courier company. I contacted Cue&Case and they sorted a return immediately replacement arrived today in practically a bulletproof cardboard tube. So pleased. Cue is really lovely quality, very happy.

5 februari 2026
Review zonder uitnodiging
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Thanks Claire — sorry the courier caused the damage, but glad we could sort the return and replacement quickly. Enjoy the new cue. - Dan

Beoordeeld met 5 van de 5 sterren

Very happy with my cue case great value…

Very happy with my cue case great value for a very well made case, delivery was all on time and easily tracked with the royal mail tracking details, very good service.

2 februari 2026
Review zonder uitnodiging
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Antwoord van Cue & Case Online UK Store

Thanks Alan — great to hear you’re happy with the case and the service, and that tracking made it easy. - Dan

Beoordeeld met 5 van de 5 sterren

Fast & efficient

Great value & service Thanks :-)

26 januari 2026
Review zonder uitnodiging
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Thanks Mrs Bowers — appreciate it. Glad everything was fast and good value. - Dan

Beoordeeld met 5 van de 5 sterren

Excellent service

Initially received the wrong cue but this was promptly dealt with my Ben with minimal hassle. 2nd cue I purchased is great. Thanks

23 januari 2026
Review zonder uitnodiging
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Thanks Ste — sorry about the initial mix-up, but glad Ben got it sorted quickly. Enjoy the new cue. - Dan

Beoordeeld met 5 van de 5 sterren

Items as described and quick delivery

Items as described and quick delivery. All in great experience and would order from them again.

18 januari 2026
Review zonder uitnodiging
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Antwoord van Cue & Case Online UK Store

Thanks Tom — pleased everything arrived quickly and as described. Appreciate the recommendation. - Dan

Beoordeeld met 5 van de 5 sterren

Snooker/Billiards

I ordered 3 items, very pleased with them and competitively priced, would recommend and will certainly use this company again in the future.

26 januari 2026
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Thanks Alan — glad you’re happy with the items and pricing. Appreciate the recommendation. - Dan

Beoordeeld met 4 van de 5 sterren

Good quick delvery only problem was…

Good quick delvery only problem was free gift didnt come with it but overall im happy with my order

31 januari 2026
Review zonder uitnodiging
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Antwoord van Cue & Case Online UK Store

Thank you for taking the time to leave a review. The free gift promotion requires the item to be added to the basket during checkout, however we understand this isn’t always obvious. As a goodwill gesture, we’ll send the missing free gift out to you. We’re pleased to hear you’re otherwise happy with your order. - Dan

Beoordeeld met 5 van de 5 sterren

Great company to deal with

I placed an order with Cue and Case after speaking to them on the phone due to a website issue.
They were more than happy to assist with this.
Unfortunately when my order arrived there was an issue as the postage label must have come off and been added to a different package so I didn't get my order.
I contacted Cue and Case and they arranged a replacement delivery the following day.
Really pleased such a quick resolution was completed.

5 januari 2026
Review zonder uitnodiging
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Thanks Lee — sorry again for the delivery mix-up, but pleased we could get a replacement to you quickly. - Dan

Beoordeeld met 5 van de 5 sterren

Triangle Chalk

I only bought 4 squares of Triangle chalk, happy with 10% off so just over a £1 a chalk.

19 januari 2026
Review zonder uitnodiging
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Antwoord van Cue & Case Online UK Store

Thanks Stuart — glad you’re happy with the Triangle chalk (and the discount). - Dan

Beoordeeld met 5 van de 5 sterren

Top Notch

Quick delivery
Great quality products and pleased to report the new cue led to the downfall of my nemesis!

30 januari 2026
Review zonder uitnodiging
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Antwoord van Cue & Case Online UK Store

Thanks Dave — love to hear it. Glad the cue delivered when it mattered. - Dan

Beoordeeld met 5 van de 5 sterren

Products received as advertised

Products received as advertised, good quality and would have no concerns purchasing from Cue and Case in the future

2 januari 2026
Review zonder uitnodiging
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Antwoord van Cue & Case Online UK Store

Thanks Dan — pleased everything arrived as expected and you’re happy with the quality. - Dan

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