Currency Online Group Reviews 

oh my days, i NEVER expected such a great service. Ordered 11.00AM DELIVERED NEXT DAY 10.00AM. Went on Martin Lewis website and this was the highest exchange, rate FREE delivery over £750 ( Special delivery ) FCA AUTHORISED

I usually get my travel money so I can pick it up locally.
However, when I googled exchange rates COG had by far the best rates, even taking into account paying £5 for delivery. There was no extra commission charge for paying by debit card (some added a % on top of delivery for paying with a debit card).
I was nervous about buying on line, but thought I'd give it a go as the difference in rates was quite a bit.
I requested small notes (Jordanian dinar).
The whole process was so easy, I ordered and paid for the currency, received an email confirming the order and today (2 days later) I have received the currency by Royal mail special delivery signed for.
They have sent the currency in 10 notes, which is fine (I would have liked some 1's and 5's - but 10's are OK - I just really didn't want 20's and 50's).
So, I'm a convert to ordering on line and will definitely be using COG again.

Another succesful transfer from COG, smooth and without any problems. I dont even search for better rates from other companies because I know COG are the best. Keep up the good work guys. Highly recommend.

Very efficient and quick. I had Egyptian pounds to sell which a lot of places won't handle but you were happy to take them and processed my payment quickly.

I have used this company for quite a few yrs now. They are very reliable and trustworthy service and good rates. That’s why I don’t go anywhere else.

Excellent service all round. The currency exchange rate for my two currencies was better than estimated which help offset the postal charge of £7.50. Service was very fast and efficient. Keep up the good work. Will definitely use again.

First time ordering currency online,easy to follow website, placed order Thursday delivered Friday morning excellent service and will definitely use again.

Requested mixed notes of Saudi Riyals total of just over £1000. They sent me all 10x500sar notes. 500sar is almost £100. It’s like trying to buy a meal deal with £50 note. They could confirm with customer if this was okay first. Then they have audacity to say you can return it but we will charge you x amount. I don’t know how I am going to get these changed in Saudi as no one here can change them.

Excellent service, money received as promised. Saving over £75 from what I would have received from Tesco.

By far the best exchange rate for changing Euro back to GBP. Kept updated re: payment timeline, and paid promptly into my account exactly as indicated. Excellent experience

Very good service, discreetly located in Waterloo station so nobody knows that you are carrying cash in or out.
I was a bit uneasy to leave my foreign currency with them - they don’t give any physical receipts but send an email instead and then transfer converted amount only next day. I would rate them down for the fact that they can’t give you reassurance better that that they have many reviews on Trust Pilot but I received my money the next day in the morning - less than 24 hours from my visit.
I questioned whether they are registered with FCA which they said they not required to be.
On the other hand one of many good points is that by the time I arrived to Waterloo about an hour after placing an order the rate changed in my favour and they honoured it without me even asking for it.

Have used Currency Online Group to buy and sell currencies and can not fault the service, as best rates
Very fast delivery thank you

Thank you again your currency came on time I have no problem giving you five stars once again thank you from Mr Hanson

The first delivery of travel money was OK, but I haven't received the second order because they sent it with Royal Mail who have lied about attempting to deliver it claiming I wasn't in, when in fact I've been waiting at home all day. I know they didn't come because I've not been left a 'sorry we missed you' card.

What's made the whole situation worse is the fact that Currency Online Group don't provide any tracking details when you order, so I had no idea where the parcel was until 4pm when it never appeared and called them up. A great feeling not knowing where £2500 of currency is.

Currency Online Group - 1 - don't use Royal Mail, they are the worst postal service out of all of them. 2 - provide your customers with tracking details as standard so they don't waste an entire day sitting at home waiting for something that's not going to arrive.

It's Friday and now the earliest I can get my travel money is Monday. Probably won't use this company again.

This company is fantastic, great currency rate and good buy back rate. Used this company loads of times there really good, would highly recommend to anyone. Money comes day after you order, and if you send back it's in your account 3 days after. Wouldn't go anywhere else.

I am having a similar experience with hidden charges as Steve had in his review. I wanted approx £750 worth of Euros for me to collect from Waterloo station - the screen (of which I have taken a screen print) is showing Euro 870, Exchange Rate 1.1538, GBP amount £754.03, Order Total £756.03. So the website is adding £2 for a collection over £750. Therefore I have not completed my order. Why isn't this made clearer earlier in the process?

Ordered online home delivery - comparison site says free delivery over 750, placed order and £2 delivery charge pops up - apparently only free if you pay by bank transfer - only visible when payment taken - wont use them again

Really professional and personable service from the guys at Currency Online Group.

Highly recommended.

fantastic service.
the best exchange rate and the cash was delivered to my door,free of charge,THE NEXT DAY !!!!!!!!!!!