As a brand new CSM, the Customer Success Collective course provided me with tools in the toolbox to not only help my customers, but help the company I work for stay successful. The course provides a... Toon meer
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The Customer Success Collective Slack community is an absolute goldmine. It’s a highly active, welcoming space where professionals genuinely want to help each other succeed. I want to give a special s... Toon meer
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Wow, customersuccesscollective.com is awesome! It's easy to use and has lots of helpful stuff like articles, webinars, and forums. The community is friendly and helpful. Talking to others has tau... Toon meer
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I LOVE being part of the community! It's one of the best perks of joining the Customer Success Collective a few years ago. I get to connect with like-minded people, share insights, get feedback, and... Toon meer
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Bedrijfsgegevens
Contactgegevens
147 De Beauvoir Road, N1 4DL, London, Verenigd Koninkrijk
- 447754067600
- hello@customersuccesscollective.com
- customersuccesscollective.com
4,5
Uitstekend
96 reviews
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New Member and So Exicted!
The CS Collective has been such a great group to be part of. I am so excited to leverage and contribute to this amazing CS Community that is part of the collective.
They have been so welcoming and clear on how to leverage the collective!
1 september 2023
Review zonder uitnodiging
Antwoord van Customer Success Collective
Hi Syed,
We are extremely pleased to learn that you are excited to be a part of the community and that you have had such a positive experience. Your enthusiasm is truly heartwarming and we are honored to have you as a valued member of our amazing CS community. Our community thrives on clear communication and a welcoming atmosphere, and we are dedicated to ensuring that all members have the opportunity to learn from and contribute to the collective. If you ever have any questions or ideas to share, please don't hesitate to reach out. We are here to support your journey and growth in the customer success field. Thank you for being such an integral and valued part of our community.
Amazing Customer Success Community
I strongly recommend Customer Success Collective to all Customer Success Professional. The community is well established, engaging, organised and inclusive. I love the festivals that happen in various cities and online. The Slack platform is fantastic and I get to connect with amazing CS professionals from all around the world.
26 september 2023
Review zonder uitnodiging
Antwoord van Customer Success Collective
It warms our hearts to receive your heartfelt recommendation, Nelly! We cannot express enough gratitude for your kind words and enthusiastic support. Thank you from the bottom of our hearts
Seems like a really good community
Seems like a really good community.
So far only positive experiences.
26 september 2023
Review zonder uitnodiging
Antwoord van Customer Success Collective
Hi Hamish,
Thank you for being a part of our community, and we look forward to continuing to provide you with valuable experiences and opportunities in the future. If you ever have any questions or need assistance, our team is here to help.
Great org and great conferences
I’ve attended three or four conferences at this point, and gotten a ton out of it. Highly recommend their content, conferences, and working with their wonderful team.
20 september 2023
Review zonder uitnodiging
Antwoord van Customer Success Collective
Hi Melissa,
Your recommendation means a lot to us. It's fantastic that you've found great value in the content and conferences we offer.
We're committed to providing valuable and enriching experiences for our community, and it's feedback like yours that keeps us motivated to continue delivering high-quality content and events.
If you ever have any suggestions or if there's anything specific you'd like to see in future conferences or content, please feel free to share your thoughts. Your input helps us tailor our offerings to meet your needs and those of our community.
Immediate value
I've only been apart of this company a few short weeks, and have already seen immediate value. I've made a number of connections, which is helping me to build out my professional community. There are a ton of resources and content available, I cant wait to continue exploring.
20 september 2023
Review zonder uitnodiging
Antwoord van Customer Success Collective
Hi Mariah,
It's fantastic to know that you've begun building valuable connections and expanding your professional network.
Our mission is to provide you with the resources and support you need to thrive in your role and your career, and we're glad to see that you're eager to explore the wealth of resources and content available to you.
If you ever have any questions, need assistance, or want to share your thoughts on how we can further enhance your experience, please don't hesitate to reach out. Your success is our priority, and we're here to support you every step of the way. Welcome to the team, and we look forward to witnessing your continued growth and success!
It's a great networking space
I'm finding the Customer Success Collective a really good forum for meeting Customer Success professionals, exchanging ideas, finding useful resources and building relationships with people in a similar profession to me.
13 september 2023
Review zonder uitnodiging
Antwoord van Customer Success Collective
Hi Kevin,
We appreciate your positive feedback about the Customer Success Collective. We're delighted that you find our platform valuable for connecting with fellow Customer Success professionals, sharing ideas, and building relationships.
Your input is important to us, and we're committed to enhancing your experience further. If you have any suggestions for improvements or specific areas you'd like to see more of, please feel free to share.
Thank you for being part of our community, and we look forward to continuing to serve your professional needs.
Best regards,
Customer Success Collective Team
Just completed the Customer Success…
Just completed the Customer Success Collective's course, Customer Advocacy Certified Masters. What a great use of time- SO much material packed into an easy to digest, enjoyable format. The knowledge checks and exercises along the way are super helpful and thought provoking, and having all of the real life examples in the slide decks is a resource I'll be using for months to come. Already looking forward to using the information from this course to improve my impact in my current org!
30 december 2022
Review zonder uitnodiging
Antwoord van Customer Success Collective
Hi Courtney,
We're glad to hear that you found Customer Advocacy Certified Masters course helpful and enjoyable.
If you're looking to expand your knowledge even further, and eager to learn more - we run a variety of Certified Masters courses at CSC, covering topics such as metrics, retention and feedback. To find out more visit: https://certified.customersuccesscollective.com/courses/category/masters
All the best,
CSC Team
Great Customer Success Metrics course!
Many companies are still building out their Customer Success function while managing existing customers. The CSC course gave me some insight into things I can bring to my team to make our department work more efficiently and better serve our customers. I hadn’t thought about the cohort analysis and customer segmentation piece before and I’m looking forward to bringing that to my team as a way to measure our customers’ satisfaction. I’m also looking forward to using the flow chart to help my team and company figure out our North Star Metric so there is an easy metric for any department to refer to in measuring company health. The three pillars of customer success will be particularly useful in helping me measure the health of my customers. Most notably, I’ve learned lots of ways to refine my existing metrics as well as where I may be missing metrics in the process. I’m looking forward to implementing some of the new things I learned and utilizing the templates and frameworks as soon as possible!
17 november 2022
Review zonder uitnodiging
Antwoord van Customer Success Collective
Hi Agatha,
Thanks for taking the time to leave a review. It's great to see your learnings from our Customer Success Metrics Certified Masters being applied within your department. We hope these takeaways from the course will help your team succeed and achieve. Keep us updated!
All the best,
CSC Team
CSC's Customer Retention Certified Masters course
I've thoroughly enjoyed taking the Customer Retention course from CSC. It's clear that a lot of consideration has been taken in compiling the module and the topics were well thought out and balanced. It's not only helped to reinforce some of my existing knowledge in this area but has provided me with new and invaluable insights and learnings. The inclusion of company case studies, quotes from Customer Success leaders and bonus webinar recordings really brings this to life.
I also feel confident knowing that I can revisit all of the content at any time in the future and am now fully equipped with a wide range of takeaway resources which I can use to support CR strategies.
9 november 2022
Review zonder uitnodiging
Antwoord van Customer Success Collective
Hey, Fleur!
Thanks so much for sharing such a magnificent review.
We're over the moon to hear that the course was able to reinforce your existing knowledge and provide you with new insights!
Should you need anything in future, please don't hesitate to reach out to us.
Thanks,
The CSC Team.
I've worked with the CS Collective a speaker and viewer
I've worked with the CS Collective a couple of times now to build and deliver content for events. The team are thoughtful about what their audience wants/needs and was great to partner with to build out and deliver the content - very professional and clearly passionate about Customer Success. They book a wide range of speakers on a variety of topics which i've enjoyed as a participant as well.
16 september 2022
Review zonder uitnodiging
Antwoord van Customer Success Collective
Hey Dave,
Thanks for taking the time to leave us such a glowing review.
We're thrilled to have you as a part of our community.
Please don't hesitate to let us know if you need anything.
Thanks,
The CSC Team
CS Fest - Las Vegas and San Francisco
I have had the chance to attend and participate both remotely and in-person several of the CS Collective festivals. It is one of the better run and managed community events where several though leaders attend and participate. The diversity of content and presentations truly differentiates this from an industry event. Definitely worth participating and joining.
8 september 2022
Antwoord van Customer Success Collective
Hi Ash,
Thank you for your feedback. We're glad to hear that you enjoy coming to our Customer Success Festivals, and hope to see you at more in the future!
All the best,
CSC Team
Great experience at the CSC event in Las Vegas
I attended the CSC event in Las Vegas. Great expense meeting people and talking about all things customer success. I hope to attend more events in the near future. Great people and well organized events.
22 juni 2022
Antwoord van Customer Success Collective
Hi Michael,
We're so glad to hear that you enjoyed our Las Vegas event as much as we did.
You can keep up to date with all of our upcoming in-person CSC events here: https://events.customersuccesscollective.com/calendar
All the best,
CSC Team
The speakers and content are top notch
The speakers and content are top notch. I am really enjoying it. However, the movie theater setting, specifically the lighting is challenging. At times, because it is so dark I struggle to focus. Maybe you can turn up the lights for tomorrow. I’m also a little sleepy!
8 september 2022
Review zonder uitnodiging
Antwoord van Customer Success Collective
Hello there,
Thanks for taking the time to leave us such important feedback! We're always looking to improve the user experience and your feedback is essential in that.
Thanks,
The CSC Team
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