We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we n... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we n... Toon meer
Bedrijf heeft geantwoord
I used these guys as their online design tool was the only one I could find that was compatible with my phone. The process was simple, the sign is of excellent quality, the cable length is suitable, t... Toon meer
Bedrijf heeft geantwoord
It was clear and easy to buy exactly what I wanted. It was a retirement present to myself and i love it. Its in my dining room and people who come to dinner often open up and talk about their lives.
Bedrijf heeft geantwoord
Really fast and reliable. We needed our sign quickly and Kat made it happen. We were delighted with the finish and feel it’s made our food truck look amazing. We spoke to loads of alternate light comp... Toon meer
Bedrijf heeft geantwoord
Custom Neon is an experienced illuminated signage company offering LED Neon Signs and Backlit, Front Lit, Face & Halo Lit 3D Illuminated Letters & Logo signs for commercial, business, and personal use. * Indoor & Outdoor Signage * Free Standard Shipping * Rush Orders Available * Design Your Sign Online or Use Our Free Design Service * 5 Star Customer Service * Warranty Included * Tree Planted for Every Order
London, Verenigd Koninkrijk
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we needed it processed quickly if we wanted to arrive for his leaving drinks. They very kindly sped up the whole process and we received the really lovely light exactly on time.

Antwoord van Custom Neon®
It was clear and easy to buy exactly what I wanted.
It was a retirement present to myself and i love it. Its in my dining room and people who come to dinner often open up and talk about their lives.

Antwoord van Custom Neon®
Amazing sign, exactly how I imagined it, very well made and excellent quality. Would definitely recommend

Antwoord van Custom Neon®
I used these guys as their online design tool was the only one I could find that was compatible with my phone. The process was simple, the sign is of excellent quality, the cable length is suitable, the price was fair and the delivery time was much faster than the estimated lead time. I will be using this company for future projects I have in mind for my business. My only criticism is that as the sign was large it would have been easier to mount it alone if some kind of template was provided to mark out the wall holes.

Antwoord van Custom Neon®
we bought the sign, after we custom made it and it looked beautiful in our restaurant for approximately 10 months, after that we had multiple issues with the wiring and we emailed and called multiple different times. We also texted the company. They are promising us an email from Amazon for new wiring and a adapter. That was over two weeks ago and they will not answer the phone or any emails at all.

Antwoord van Custom Neon®
We got a lovely neon sign for our kitchen. It really adds a bit of glamour; company were great and the product is good too. Very satisfied customer

Antwoord van Custom Neon®
Indulgent Christmas present for my daughter; bespoke design, delivered on time and very well packaged!

Antwoord van Custom Neon®
Review for Custom Neon (Trustpilot)
I’m absolutely thrilled with my new Custom Neon sign! From start to finish, the process was smooth, and the team were a pleasure to work with. They were responsive, helpful, and made sure everything was just right.
The quality of the sign is fantastic – vibrant, well-made, and exactly what I had envisioned. It’s added a real wow-factor to the space, and I’ve already had so many compliments on it!
Thank you again to the Custom Neon team – I wouldn’t hesitate to recommend you and will definitely be back if I need another sign in the future!
Sally

Antwoord van Custom Neon®
Great customer service and Brilliant product - were super happy with the sign.

Antwoord van Custom Neon®
Wow. All that can be said is wow. Could not be happier with the lights . The quality and durability is top shelve stuff. Its so good I've got 2 massive ones. One I got for my wedding and one gave as a gift. Super easy to use online and quick delivery. Top Marks . Eternally grateful for being the centre piece to my wedding.

Antwoord van Custom Neon®
I bought my husband a sign from Custom Neon for his birthday. It was so easy to pick a design, colour and type of sign on the website.
Delivery was quick and the sign was just exactly what I wanted. It looks great and he was delighted!
I’d highly recommend.

Antwoord van Custom Neon®
We have been very impressed with the customer service provided by Custom Neon. We made adaptations to our design, and they were happy to accommodate these and provide revised drawings and prices. Now that the sign is up, it is making a good impact, and has become a talking point!

Antwoord van Custom Neon®
Excellent service, quicker turnaround than expected and fantastic product. Really happy with it

Antwoord van Custom Neon®
Helpful team. Sign was delivered ahead of schedule. Only concern was where the sign was made, China. I thought it was a UK Company.

Antwoord van Custom Neon®
I told my assistant to order a sign for our revamped breakroom and it was horrible quality and came slightly damaged. I actually told her specifically not to use this company due to the bad reviews but she misheard me. After a series of emails from my accounts manager trying to get a replacement he was essentially told that because we couldn’t prove we didn’t break it (huh???) they would not replace it. I have since looked over the emails and they are incredibly rude and condescending. I ended up ordering from somewhere else and it was perfect and arrived so quickly! It is everything this company isn’t.
This was a few months ago and I don’t have the details they are asking for below…so watch them say “We don’t have records of you being a customer”

Antwoord van Custom Neon®
Great service and communication, fast delivery.
The neon itself is absolutely fabulous, the colours are amazing

Antwoord van Custom Neon®
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.