We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we n... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I used these guys as their online design tool was the only one I could find that was compatible with my phone. The process was simple, the sign is of excellent quality, the cable length is suitable, t... Toon meer
Bedrijf heeft geantwoord
It was clear and easy to buy exactly what I wanted. It was a retirement present to myself and i love it. Its in my dining room and people who come to dinner often open up and talk about their lives.
Bedrijf heeft geantwoord
Really fast and reliable. We needed our sign quickly and Kat made it happen. We were delighted with the finish and feel it’s made our food truck look amazing. We spoke to loads of alternate light comp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Custom Neon is an experienced illuminated signage company offering LED Neon Signs and Backlit, Front Lit, Face & Halo Lit 3D Illuminated Letters & Logo signs for commercial, business, and personal use. * Indoor & Outdoor Signage * Free Standard Shipping * Rush Orders Available * Design Your Sign Online or Use Our Free Design Service * 5 Star Customer Service * Warranty Included * Tree Planted for Every Order
Contactgegevens
London, Verenigd Koninkrijk
- 020 3608 5978
- info@customneon.co.uk
- customneon.co.uk
4,8
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service
Excellent service
Great communication and quality product with all necessary kit supplied
24 juni 2024
Antwoord van Custom Neon®
Hi Matt. Thank you for your amazing review! It's such great feedback to hear that you received great communication and service from our team.
Great design tool and good quality…
Great design tool and good quality product. The preview/proof could do with being a little more explicit about the final look of the sign but that's just a minor gripe. I'd happily order from Custom Neon again.
19 juni 2024
Antwoord van Custom Neon®
Hi Richard. Thank you so much for your feedback! We’re so happy to hear that you’re happy with our custom design tool and product quality. Our design tool does note that the final sign might differ slightly, and our Neon Designers are always available to provide realistic mockups of the signs in various settings to ensure our customers are completely satisfied with the final look. We look forward to working with you again!
Antwoord van Custom Neon®
Thank you for your review, Evelyn! We're thrilled to hear that you're so happy, and that it has added a special touch to your chill out room.
Great service
Great service, and we are very happy with our logo sign!
5 augustus 2024
Review zonder uitnodiging
Antwoord van Custom Neon®
Hi Tanya! Thank you so much for this fantastic review, we love hearing that you're so happy with your new Custom Neon® logo sign.
Need to have a UK production factory, perhaps the Aussie owner could look into this
The sign was made per my instructions, relatively fast turn around from China and well packaged I might add
Just wish that it could have been made in the UK as I could have spoken to the artists and manufacturers rather than emailing sales people
9 juni 2024
Antwoord van Custom Neon®
Hi Derek. Thank you so much for taking the time to share your experience with us, we really appreciate your feedback. Rest assured, our team consists of Neon Designers who designed your sign and assisted you. We are a global company with dedicated support and design teams in Los Angeles, Australia, London, and Shanghai. Where your sign is manufactured depends on the requirements of your sign and time frame that it is needed by. We’re so happy to hear that your sign arrived so quickly, and we hope you love your new Custom Neon®.
This is the 2nd purchase.
This is the 2nd time we have used Custom Neon would highly recommend to any one wanting a well made Neon product with great service.
Thank you🙂
7 juni 2024
Review zonder uitnodiging
Antwoord van Custom Neon®
Hi Robert. Thank you so much for taking the time to share your experience! We're thrilled to hear that you're a happy repeat customer and received great service from our team. We really appreciate your recommendation, and if we can do anything else for you in the future please let us know!
Fab fab fab!
Oh wow my light is amazing I absolutely love it…, website so easy to use, great customer service and delivered on time ….not many companies do exactly what they say but these guys do! Definitely recommend this company
21 april 2024
Antwoord van Custom Neon®
Hi Lisa. Thank you so much for the great review! We're so happy to hear that your new Custom Neon® sign is amazing and that you love it. We appreciate your recommendation!
Looks so much better than their pics..
Looks so much better than their pics... Very quick and efficient.
29 april 2024
Antwoord van Custom Neon®
Hi Jay! Thank you so much for this great review and sharing your experience. We're so thrilled to hear that your sign looks even better than you expected!
Antwoord van Custom Neon®
Thank you so much for taking the time to share your experience, Clive!
Absolutely 100% would recommend this…
Absolutely 100% would recommend this company. Amazing price and the quality is second to none. Received exactly what we ordered, seriously can not find a single fault. Just hoping it lasts.
9 juni 2024
Antwoord van Custom Neon®
Hi Tara. Thank you so much for taking the time to write this review and for your recommendation! It's such amazing feedback to hear that you were satisfied with the price and quality of your Custom Neon® sign. Rest assured, our signs have a 100,000+ hour lifespan, and we also have a 2 year warranty. If we can assist in any way in the future, please don't hesitate to reach back out to us!
Pick the design
Pick the design . Was sent a proof liked it. Ordered it and it was delivered and the person who l sent it to was over the moon
26 april 2024
Antwoord van Custom Neon®
Hi Terry! Thanks for the great review. It's amazing to hear that the recipient of this Custom Neon® sign loved it!
Everything came as described
Everything came as described. Sign looks fantastic!!! Set up was easy and shipping was prompt. I would definitely recommend.
26 april 2024
Antwoord van Custom Neon®
Thank you so much for your recommendation! Our team is so thrilled to hear that your new sign looks fantastic. Please let us know if we can help with anything else in the future!
We love our sign it is ACE
We love our sign it is ACE! Really great company, fab customer service and on time
23 april 2024
Antwoord van Custom Neon®
Thank you for the amazing review, Milla! We're so happy to hear that you love your new Custom Neon® sign and that you received such great customer service from our team.
Great service and staff
We decided to price up a sign for a home bar area and wanted to smarten the area. Ok, I have as a custom design of my own it wasn't a cheap idea, but it came in at about the price I expected so I ordered it. The designer Kat was great and put up with all my questions and the order came through earlier than expected.
I can't fault the build quality and the vibrancy of the lights.
Definitely recommend them.
30 april 2024
Review zonder uitnodiging
Antwoord van Custom Neon®
Hi Kev. Thank you so much for taking the time to share this great review! It's such fantastic feedback to hear that Kat has been so helpful to work with, and we have passed this on to celebrate her great work. We appreciate your recommendation!
Antwoord van Custom Neon®
Hi Isabella. Thank you so much for this great review, we really appreciate your valuable feedback!
Ease of communication and help
5 april 2024
Antwoord van Custom Neon®
Hi Paul. Thank you for the review! It's fantastic to hear that you received great communication and service from our team.
Taylor went above and beyond for two…
Taylor went above and beyond for two rushed neon signs after we were let down by another company. Really great customer service and the finished items were perfect!
13 mei 2024
Review zonder uitnodiging
Antwoord van Custom Neon®
Hi Jessica. Thank you so much for taking the time to share this amazing experience. It's such valuable feedback to hear that Taylor was able to go above and beyond for you and exceed your expectations! We have passed this on to celebrate her great work. Please don't hesitate to reach back out to Taylor if there's anything else we can help you with in the future!
Meaningful Gift for our Beautiful Friend
I have used Custom Neon before, so I went to them for this light—and they didn't disappoint. We wanted something really special for my friend as a present when she went into remission. They were amazing from start to finish, from customer service to the beautiful box it arrived in. She absolutely loves it, and there was not a dry eye in the house when we gave it to her. Thank you, Custom Neon, for helping us create such a meaningful gift for our beautiful friend.
17 april 2024
Review zonder uitnodiging
Antwoord van Custom Neon®
Hi Bexy. Thank you so much for taking the time to share this beautiful and heartfelt review! It is such incredible feedback to hear that you received amazing customer service from our team for such a meaningful Custom Neon® sign. We are truly honored to have been part of this special moment. Please don't hesitate to let us know if there's anything else we can do for you in the future!
Great product
Designed online, lots of colours and fonts to choose from. Ordered and asked for specific side for the electrical outlet. Came extremely well packaged, and looks amazing, just what we wanted. Would recommend
21 maart 2024
Antwoord van Custom Neon®
Thank you for your wonderful feedback, Tanya! We're delighted to hear that ordering your sign was so easy, and that it has turned out amazing! If we can help with anything in the future, please don't hesitate to reach back out.
Perfect
Easy website to navigate.
Simple to amend design.
Wasn’t expecting it to be made in China but arrived in good time and no issues at all.
Would recommend.
26 maart 2024
Antwoord van Custom Neon®
Hi Danielle. Thank you so much for taking the time to share this great review! We're so happy to hear that you found our website so easy to use, and that your sign arrived so promptly. While we have dedicated support, design, and manufacturing teams in Los Angeles, Australia, London, and Shanghai, where your sign is made depends on the requirements and timeframe of your order. Rest assured, we maintain the same exceptional quality across all of our manufacturing facilities. We appreciate your recommendation!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.