Your staff was good to keep me informed at all times & get me good deal i have stayed with your co now for many years even though premium is on high side hope you can better deals as time goes on
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained t... Toon meer
Bedrijf heeft geantwoord
I have been with Commercial Vehicle Direct for a few years now and I am truly happy with their service, they are friendly and never fail to provide the best at all times.
Bedrijf heeft geantwoord
Churchill van insurance bailed out with short notice and no explanation, you were great, with a far better policy. As a self-employed person, vehicle insurance is not only vital, but equally it has to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We’ve been selling van insurance since 2001. Our team knows everything there is about vans, from all the different makes and models, to what insurance policies are needed depending on the vehicle’s use and your specific needs. Whether you’re a seasoned van driver or you’ve just hired a commercial vehicle on finance, you’re in safe hands.
Contactgegevens
Brightside Park, Severn Bridge, BS35 4BL, Aust, Bristol, Verenigd Koninkrijk
- 0333 005 2360
- cvd-insurance.co.uk
4,8
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly & helpful service
4 oktober 2025
Antwoord van Commercial Vehicle Direct
Hello Marek, thank you for the 5* review. Above all else, we aim to provide a positive and friendly experience for our customers.
Connor
Excellent customer service
I contacted CVD for a van insurance quotation and I have to say the professionalism and expertise Mike your colleague showed in guiding me through my insurance quotation and getting the most competitive quote for me was second to none also his patience was exceptional. Thank you, once again 😊
7 oktober 2025
Antwoord van Commercial Vehicle Direct
Hi Richard, thank you for the great review. We're happy you're pleased with the service, we'll ensure your great feedback is passed to the agent's manager to receive the praise they deserve!
Connor
DISTRESSING experience
CVD insured my converted motorhome two years ago and I had no problems the first year. The second year I renewed and after two months they cancelled saying that I had not notified them of current milage of van. The first I knew of this cancellation was when the police wrote to me to say I had been driving the van without insurance.
When I contacted CVD they said I would have to take out a new policy with them and charged me £90 on top of my £490 premium that I had paid 6 weeks earlier
Then they said that they could not insure me and said I was only entitled to a refund of £181.
This was at the start of September and despite me phoning them several times I have still not received my refund
I notice that they are no longer taking on any new car of van insurance which leads me to believe they may be in financial difficulty. I have been insuring vehicles for the last 50 years and have never experienced this level of neglect shown to customers from any other company. It is disgraceful .
7 oktober 2025
Review zonder uitnodiging
Antwoord van Commercial Vehicle Direct
Hello Mr Reilly,
We're sorry that you were unhappy with the service provided. I would like to look into this for you to try and provide a resolution but am unable to locate your policy. I would like to just confirm it is our sister company, Brightside Insurance, who are no longer offering New Business.
Please can you email geninfobright@brightsidegroup.co.uk and let us know your policy information so we can do this for you.
Connor
As this was a new policy and had to go…
As this was a new policy and had to go through all the details the person was very patient and helpful.
In the end the policy was setup and all was good.
30 september 2025
Antwoord van Commercial Vehicle Direct
Hi Taher,
Thanks for the great review! We always take our time to ensure you receive all necessary information prior to taking out the policy with us, to make sure it meets your needs.
Connor
I was helped with setting up my van…
I was helped with setting up my van insurance by Katie B.
She was incredibly helpful and very professional,
patiently guiding me through the process.
Great cover at a great price too!
3 oktober 2025
Review zonder uitnodiging
Antwoord van Commercial Vehicle Direct
Hello Magdalena,
Thank-you for the great review! We'll ensure this feedback is passed to Katie's manager so she receives appropriate praise!
Thanks,
Connor
It was ok but still waiting for my…
It was ok but still waiting for my postal paperwork to arrive
1 september 2025
Antwoord van Commercial Vehicle Direct
Hi Alison,
Thanks for your review. Your documents were issued by post at point of sale, but I have just issued them for you again. These can take 5-7 working days.
Thanks,
Connor
The lady helped me through the long…
The lady helped me through the long grass of motoring jargon.
Most helpful.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Commercial Vehicle Direct
Hi Mary, thanks for the great review. We're glad you found our staff helpful!
Connor
Insured our two vans with Tilly today.
Insured our two vans with Tilly today.
Clear and precise detail and not painful at all.
As a Customer Representative 'Brightside' should be proud to have such quality staff.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Commercial Vehicle Direct
We're happy to hear that insuring your vans was a clear and precise experience. We appreciate your positive feedback regarding the quality of our staff and the service you received. Thank you Jade
Antwoord van Commercial Vehicle Direct
Hello, thank you for the positive review. We always make sure you are fully informed prior to taking out a policy to make sure it's right for you and fits your needs.
Connor
Antwoord van Commercial Vehicle Direct
Hello Alistair, thank you for the great review. We aim to make the process as easy and quick for our customers as possible - whilst providing all necessary information!
Connor
Antwoord van Commercial Vehicle Direct
Hi Robert - thanks for the 5* review! Please get in touch if you need assistance on your insurance policy.
Connor
Antwoord van Commercial Vehicle Direct
Hi Mark, thanks for the great review. We're glad you're happy with the process.
Connor
Excellent service start to finish
Excellent service start to finish.
Quick and easy and very nice to deal with
20 september 2025
Antwoord van Commercial Vehicle Direct
Hi Richard, thank you so much for the great review. We're glad you were pleased with the service and the speed of everything!
Connor
Always willing to help
12 september 2025
Antwoord van Commercial Vehicle Direct
Hi Anthony, thanks for the 5* review. We pride ourselves on always going the extra mile for our customers!
Connor
Straight talking
The explanation was concise and easily understood it made my decision straightforward and simple
5 september 2025
Antwoord van Commercial Vehicle Direct
We're happy to hear that our clear explanation helped simplify your decision-making process. Thank you for sharing your positive experience with us!
Thankyou!
Jade
Very straight forward and good value…
Very straight forward and good value for money. Would highly recommend.
2 september 2025
Antwoord van Commercial Vehicle Direct
Hi Ian, thanks for the great review. We aim to make the process as straight forward as possible for our customers!
Connor
Antwoord van Commercial Vehicle Direct
We are so happy to hear that you found our communication helpful. Thank you for your positive feedback; we appreciate it.
Thankyou
Jade
Antwoord van Commercial Vehicle Direct
Thankyou for your 5* Review, We are glad we have been able to make this process easy for you.
Many thanks
Jade
Speedy response to getting a quote and…
Speedy response to getting a quote and and very helpful and explaining everything very good
20 augustus 2025
Antwoord van Commercial Vehicle Direct
Hi Ian, thanks for the great review! We're glad you're pleased with the service, we always ensure we give our customers all information and explain things clearly to allow you to make an informed decision.
Connor
I today renewed my van insurance
I today renewed my van insurance. I dealt with Jessica Creed on the phone and she was lovely and super efficient. Renewing insurance is often quite stressful and Jessica made it easy.
2 september 2025
Review zonder uitnodiging
Antwoord van Commercial Vehicle Direct
Hi Lesley, thanks for the 5* review - we will ensure this feedback is passed on to the agents manager so they receive the recognition for their great service!
Connor
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