Cycle ExchangeReviews 

Bike was as described, in fact it was better. Great service from Josh and a young lady whose name I didn’t catch, I was encouraged to take a test ride and they put flats on the bike (sacrilege!) and loaned me a helmet to enable me to do so. I have already recommended Cycle Exchange to my friends.

A great experience with Cycle Express. Very friendly and helpful throughout the buying process. The product was well priced, well described and the purchase was well executed.

Fantastic service start to finish and the bike was delivered exactly as shown. Had a minor issue with software which was quickly sorted. The best companies are the ones that look after their customers start to finish. I have no hesitation giving them top marks!

Very knowledgeable staff and very straightforward advice . Made the decision easy - great new/old stock frame at a truly excellent price.

I spoke to three different sales staff during the time I was looking for a bike. They all appeared knowledgeable and were very helpful without being pushy.
Once I made the purchase, there were options on delivery or collection.
Overall, a good experience and value for money. I definitely recommend Cycle Exchange for second hand quality bikes.

Top service and quality bikes

Very friendly and helpful

Enquired online about a bike I was interested in, when I went in on the Saturday it was ready for a test ride! Bike had already been prepared and serviced, the in store members were very helpful and even using a Cycle2Work voucher the purchase was straightforward! Loving the new ride!

Bike description spot on, delivery and explanation great as the guy knew all about bikes. Experience as hoped for and not disappointed. No concerns to do it again

I had a problem and it was sorted very quickky by josh, world class customer service.

Excellent communication with Cycle Exchange, everything was clear and all questions quickly answered.

Bike was exactly as described.

The process of trading in my bicycle for a newer one went really smoothly. A quick email with photos of my bike and I had a firm quotation. The new bike was delivered and the collection of mine was done on the same visit by their courteous and knowledgeable representative. Really happy with my 2024 Specialized Sl7 expert 👍

Accurate description
Good Value for money vs new
Good delivery and well packaged
Bike was in top condition when delivered

Had such a great experience at The Cycle Exchange in Kingston. Max was incredibly helpful and patient☺️ I spent a few hours in there trying different bikes and never felt rushed or pressured. They even brought different bikes out from the warehouse for me to test and offered to swap the handlebars, and fit my pedals for me. I came away with a new Orro bike and couldn’t be happier. As someone who isn’t super knowledgeable about bikes, they made the whole process really easy and answered every question. Friendly, attentive service from start to finish, would 100% recommend!

Very friendly and helpful staff, great opportunity to test the bike before purchase and wide range of options.
Unfortunately, the bike I chose, while was checked in store before handing over to me, had a loud squeaky sound from the start. Sent the videos to CycleExchange, they offered me to come back for them to fix it but as it was a long drive for me, I fixed the brake pad in the local store.

excellent level of service and communication,
highly recomended.

Had great experience with trading in my old bike for something newer and more premium. The trade in pricing was competitive and it did take the hassle of selling my old ride out of the equation. I'll be back.

Excellent experience! I ordered and received the bike, hand-delivered very professionally. Sadly, I then found another bike at my local bike shop that I preferred and went for that. Cycle Exchange were great about it and sorted out a return collection. Can’t fault them!

The staff were great and couldn’t do enough to help. The young lady was very educated on the tech, supportive of my lack of experience any gave me a full opportunity to try out the bikes as many times as I needed with no pressure to buy. Perfect sales support which resulted in me buying the most expensive bike on offer.

Recently bought second used bike from them and servicing of my first bike. Had a series of modifications to the bike, including switching wheels, handle bar, chain, and parts to my old wheel set. Both bike purchase and parts changes all handled professionally and on time. Highly recommended.