Cycle Exchange are, quite simply, outstanding. I’ve bought more bikes from them than I care to admit, and every time the experience has been faultless. The bikes arrive in superb condition, the staf... Toon meer
Bedrijf heeft geantwoord
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Having seen a number of bikes online I was interested in and then visiting the shop, I was truly blown away by the quality on show. It seemed to me all the bikes were in immaculate condition. The hel... Toon meer
Bedrijf heeft geantwoord
This was my second time purchasing a bike from cycle exchange, and once again 1st class service from start to finish. After they gave me a fair quote for my canondale I was able to proced to purchase... Toon meer
Bedrijf heeft geantwoord
Purchased my latest bike through Cycle Exchange and it has been a pleasure from start to finish. I had many questions initially and the team were always happy to help. This gave me the confidence to p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2013 we have been the premier Pre Owned bike experts in the UK. Our long established team are happy to chat and give honest advise. Safety - Buy in Confidence Our buyers know what to look for. Our mechanics are thorough. Buying a pre-owned bike has pitfalls, we remove them. We check carbon thoroughly and ensure all components are sound. We ensure bikes are from a reliable source and not stolen. Every bike is serviced, tested and warranted. Value for Money Our network of suppliers and regular trusted customers means we have access to quality stock at the right price. Sustainability Our model extends the life cycle of quality products. We recycle, resell and reuse as many components as possible.
Contactgegevens
27 Sury Basin, KT25NZ, Kingston, Verenigd Koninkrijk
- 02085468289
- support@cycleexchange.co.uk
- cycleexchange.co.uk
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Great communication throughout
6 februari 2026
Antwoord van Cycle Exchange
Hi Dawn, hope you've managed out to take the Synapse for a spin. Enjoy 😊
A dream Exchange
On the cycle exchange I found some true gems at a good price.
Personal attention from Matt and especially Josh was truly special
The service, communication and willingness to make my bike dream come true was unquestionable
I am so happy to deal with Cycle exchange and I never feel discouraged approaching the team with questions or how to find a deal that suits me
Thumbs up guys, you are on the right path!
12 februari 2026
Review zonder uitnodiging
Antwoord van Cycle Exchange
Hi Eric, appreciate the lovely feedback and glad you're enjoying. All the best.
Used bike on Cycle 2 Work
Bought a bike on Cycle to Work through these guys and it was a seamless and positive experience. Emails in advance were responded to almost immediately. I visited the store and while my chosen bike was brought round, I was given a free coffee too.
The team allowed me to reserve a bike using the C2W voucher but said I could choose something else if it wasn't for me, which is brilliant customer service and flexibility.
Max in the store was particularly helpful and friendly. I'll definitely use these guys again!
13 februari 2026
Antwoord van Cycle Exchange
Hi Ben, thanks for the lovely feedback. Hope you're enjoying the Merida. 🙏
Great bike and very friendly and…
Great bike and very friendly and helpful staff that answered all of my stupid questions
29 januari 2026
Antwoord van Cycle Exchange
Hi Craig, glad we could help 😊 Hope you're enjoy the Cube.
Josh was really helpful in finding the…
Josh was really helpful in finding the right bike I was looking for and made the process really easy. He kept me updated on everything and was quick to respond to any questions I had. Delivered on time and the courier kept me in the loop on delivery times.
Would highly recommend.
17 februari 2026
Antwoord van Cycle Exchange
Hi Pete, thanks for the lovely feedback, always appreciated 🙏 Hope you enjoy the F7. All the best.
Great bike and service 👍
First time I’ve used cycle exchange and it couldn’t have been better, the bike was in great condition and from purchase to delivery in four days “well done”👍
9 februari 2026
Antwoord van Cycle Exchange
Hi Dan, thanks for the feedback, great to hear 😊 Hope you enjoy the Ribble.
It was a simple experience with good…
It was a simple experience with good communication and prompt delivery
9 februari 2026
Antwoord van Cycle Exchange
Hi Peter, hope you're enjoying the Domane and thanks for the review. 🙏
Excellent service
3 februari 2026
Review zonder uitnodiging
Antwoord van Cycle Exchange
Hi Rick, thanks for the review 👍
2 bikes had off these now good service…
2 bikes had off these now good service and fast delivery
6 februari 2026
Antwoord van Cycle Exchange
Hi Mark and welcome back. Hope you're enjoying the new addition to your fleet 😜 all the best.
I’m so happy with my new bike
I’m so happy with my new bike, and really pleased with the service from Cycle Exchange. The team are responsive to messages and so helpful. My order was shipped within less than 24 hours and it’s exactly as expected.
Unfortunately the chosen courier APC were pretty poor with a delayed delivery and lack of communication. Not a fault of Cycle Exchange at all and wouldn’t stop me using them again in the future.
6 februari 2026
Antwoord van Cycle Exchange
Hi Samara, hope the Cervelo S5 build is going well and you've manage to get out to enjoy. Sorry to hear there was a delay on your delivery but glad got to you in the end 👍 Enjoy.
Don’t think I will buy new again
Don’t think I will buy new again, I purchased through a cycle to work scheme and the process couldn’t of been easier, the help and support via email was first class and when the bike arrived it was beyond my expectations, highly recommend
5 februari 2026
Antwoord van Cycle Exchange
Hi Gareth, that's what we like to hear 👍 Hope you're enjoying the Ribble.
What’s there not to like
What’s there not to like, you walk in and surrounded by all these gleaming beautiful bikes, I wish I could afford them all!!!
22 januari 2026
Antwoord van Cycle Exchange
Hi Dimitri, glad you enjoyed the shop experience 😍 . Hope you enjoy the Cinelli.
If I could give 10 stars
If I could give 10 stars, I would.
I have long searched for a pinarello Dogma F, and I ended up buying at Cycle exchange as the bike looked as it was new, however the price was super convenient, way below the price of a new model.
I would say thanks to every single member of staff who helped me and showed knowledge, passion and dedication.
5 februari 2026
Antwoord van Cycle Exchange
Hi Domenico, thanks for the lovely feedback, it's much appreciated 😍 Hope you're enjoying the Dogma F. All the best 😁
Greedy
Got an offer through for my bike which was quite frankly offensive, considering they are marketing the EXACT same models/specs for what would have been a 133% markup. Just plain greedy. I'd rather them just come out and say they didn't want it rather than try and pull my pants down. Madness. Complete waste of time.
12 februari 2026
Review zonder uitnodiging
Antwoord van Cycle Exchange
Hi Adam, we price dynamically according to where the market demand is at the time of submission. Your model of bike is now in much less demand than it was previously. The one you are comparing to has been unsold for a while. We can always sell on commission for you, so sale or return with fixed margin. If we didn't want it we wouldn't offer. Sorry it didn't work out and best of luck with the sale.
Antwoord van Cycle Exchange
Hi Brian, thanks for the review, hope you're enjoying the CAAD12. 👍
Dogma F12
I bought an F12 from cycle exchange and it was a great price.
The bike is absolutely immaculate, it could almost pass as new.
Friendly staff and a nice easy transaction.
19 januari 2026
Antwoord van Cycle Exchange
Hi Martin, great to hear and thanks for taking the time to review. Enjoy 😊
Great business model for high end cycle exchange/ pre owned purchase
Max is a cycle enthusiast over a sales person that supported me through the whole purchase of a pre owned late model Cannondale Synapse at nearly 50% of the current RRP. I was made to welcome and given the opportunity to test ride the bike irrespective of a commitment to buy. Once I agreed to purchase, the bike was given a thorough check and final tune by the on site work shop while I waited and I was able to take the bike straight after that. Cannot recommend them highly enough.
2 februari 2026
Antwoord van Cycle Exchange
Hi Mike, thanks for the lovely feedback, it's been passed on to Max, much appreciated 🙏 Enjoy
Big thanks to Mo and the team for…
Big thanks to Mo and the team for converting my Diverge to GRX Di2 really helpful throughout and kept me updated and its just so much better for the upgrade, flies along!
6 februari 2026
Review zonder uitnodiging
Antwoord van Cycle Exchange
Hi Pie, thanks for the lovely feedback, it's been passed on to Mo 🙏 Enjoy the Diverge.
Absolutely brilliant
Absolutely brilliant. Bought my dream bike from them recently. Could not be happier with the service and bike. 5 stars well deserved.
26 januari 2026
Review zonder uitnodiging
Antwoord van Cycle Exchange
Hi Lawrence, appreciate the review. Hope you enjoy 😊
5 star service …
All the staff that I spoke to were very polite and helpful. My questions were answered in a very quick time by email giving you confidence that you were not being misled
30 januari 2026
Antwoord van Cycle Exchange
HI Terry, appreciate you taking the time to review 😊Hope the F12 is going well and you're enjoying.
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