Cycle ExchangeReviews 

Very easy, part exchanged my e-MtB for a new MtB. No issues, smooth service throughout. Thoroughly recommended.

Good choice of bikes in the category and size I was looking for. Very patient young fella helped to set each bike up for me. Able to test ride the bikes. Bike was second hand but in excellent condition. Good valve. Went in the next day to ask a question about the bike and was made to feel welcome .

My needs for a cycle were quite specific, Cycle Exchange had a bike that looked as though it would work. I was able to test it out alongside another bike that may work. It helped me decide what was best for me. I have only had 2 rides out so far due to opportunities but I am quite happy with the bike, very good condition for a second hand bike and not a bad price. Thank you

great help with finding suitable bikes for youth triathlon, along with all the problems of UCI legal kit and the ability to gear restrict. fantastic service from sale staff and workshop to make sure the bikes are the right thing and in fantastic order.
this is the place to go if you need a bike

My experience was very positive. Great customer service.

Bikes are all top notch and good as new. Service received from Hazel and Josh was excellent too. Very prompt email communication and in store couldn't be more helpful. Took a bike out to test whilst we were there and then able to purchase on cycle to work scheme too. 12 month warranty as well. What a great experience.

Really easy to contact and deal with via email.
I traded wheel in for credit and used that towards a bike. They swapped the saddle out before sending as well - all good.

Knocked one star off as they were let down by their courier APC, 3 failed collections.

Great product at a very good price, really good service. I emailed with some questions and got a very quick, clear response. Every step after that was met with really prompt and clear communication and the frame we have bought is brand new (oldish stock) at half the price and absolutely mint. Really impressive product and customer service and would definitely recommend.

Really good bike in good condition at an attractive price.

I recently bought a bike frame from the Kingston store. The team - both in the office and the bike mechanic - went out of their way to be accommodating and helpful, as well and being incredibly friendly and knowledgeable. Hugely recommend them.

Friendly staff. Good service. Great bike!

Super happy with my new bike and the service I received, they were very friendly and patient

This is my second Pinarello from Cycle Exchange - the first, a Dogma, is still great and going strong but I wanted something for endurance and liked the look of the X series so bought a 5 and upgraded cockpit to the fully integrated Talon. Fantastic support from start to finish once again and great advice, The whole team are fantastic but big thanks to Matt, Josh and Hazel. I will back as practice the 'n+1' concept of how many bikes you need and would not look anywhere else.

Excellent customer service all round

Great experience and a great bike! Nice to be buying something which is reused.

Fab experience. Very friendly and helpful.

Were flexible and patient about me trying a few options because I was a bit undecided as to what kind of bike I wanted. Really appreciated that.

So pleased with every aspect of this company! I got a great deal on a bike that it in fantastic condition. They delivered to my home within 2-3 days and the courier they used was absolutely lovely. The customer service over the phone and email was excellent, which seems like it's becoming harder and harder to find these days.

Knowledgeable & v helpful staff. A pleasure to be in the shop