Cynergy Bank Reviews 

They don't answer the phone........can you believe it - they are experiencing a high volume of calls.
Automated message directs you to the website or their app - as if the caller was unaware of this.

So far one star but I’ll refresh my opinion if they reply well to an email I sent in the night.
I spent a full weekend trying to open a business saver account and only got as far as I did with Chat AI helping me. Then I get an error at the final stage which made both of us (inc Chat) give up.
I phoned them yesterday’ and after 20 minutes got through to a chap who clearly wanted to leave the office and go to the pub rather than help me.

Quick and fast service. Small queries sorted out very smoothly and efficiently

Easy setup of account and straight forward accessing account. Impressed with weekend access to faster payments.

Easy to use website and app for managing your savings, I had an existing ISA and wanted to open a joint savings account as their savings rate was very good, easy application process and account was up and running within 10 mins and I could see the new savings account alongside my ISA in the app and online, transferring money into and out of account using the app is easy and fast.
Excellent rates offered by Cynergy and it’s easy to move to another savings account if you see a better rate in the future, fast responses using the online/ app message option and response usually within 24 hours

Very easy process to open the account and it's a good interest rate

Friendly prompt and efficient

Great start account opened quickly and efficiently

Telephone support is friendly and the operative was patient and helpful throughout

Cynergy are worth checking out. They have good interest rates, and their applications are easy and straight forward. So many companies make you jump through hoops, and then decline. Once you have an account, it's even easier to be accepted for another. Their communications are prompt, and clear to understand, making them ideal for all ages.

It was easy to open the saver account but transfers take a long time to come through. I spoke to customer services who were very helpful and explained the reasons behind the long transfer times.

Very easy to open an account

Excellent bank to work with. High quality performance throughout the process. Great communication and high quality product delivery.

Nice and simple to use. Thank you.

Setting up the account and making the 1st payment was not straightforward. However, the agent I spoke to is very helpful.

Non responsive!
State that messages are the fastest way to make contact, but after 2 working days - no response!

I opened a new Online Easy Access account about three days ago. After I transferred money in, I found I could not withdraw it through online banking — the “Withdraw to nominated account” option was greyed out.
I sent two secure messages asking for help and received no reply. I then tried calling customer service. Each time I waited around 10 minutes and the call was cut off before anyone answered. I tried this five times and spent nearly 45 minutes on the phone without speaking to a single member of staff.
As a new customer, I have money sitting in the account that I cannot access, and no way to get the problem resolved. Very disappointing experience so far.

Setting up a new account online was easy, all instructions were clear and simple to follow. Confirmation that the account had been set up was quick. Whole process was stresss free.