Cynergy Bank Reviews 

I'm not good with online banking but the lady helping me out was extremely patient and got me through what I needed. Without her help I would have been lost. Paperwork is what I need.

There is a doubt about online at the age of seventy. Everything here was very easy indeed

Extremely disappointing customer service

Really poor experience with Cynergy Bank. I contacted them over a straightforward ISA transfer query and was met with an unprofessional tone, incorrect information about what was required to verify my account, and a manager callback that was promised but never happened.

I complained, and Cynergy ultimately upheld my complaint, acknowledging these failings themselves. An apology is appreciated, but customers shouldn't have to complain to get basic customer service standards met.

Very disappointing experience....currently raising with Financial Ombudsman!

Knowledgeable staff easy to understand & deal with.

Very helpful and professional

I needed to call Cynergy Bank in connection with setting up a new account. It was straightforward to get through the numerical navigation system and I was able to supply the required information with ease. The representative Carly was particularly helpful and very patient in handling my request.

My wife and I have used Cynergy bank for our savings over a few years. We found their website to be quite difficult to navigate at times. This has been particularly after they updated the website which they seemed to do regularly. Some of the changes just weren't needed but were done simply to give their IT people something to do.
I couldn't get to grips with how very long it took their customer services department to respond to my queries via secure messages. I usually received a message to say that they would respond but then had to wait up to 5 working days for their somewhat impersonal and robotic responses.
What has now driven me away from Cynergy Bank, is the way that the website appears to have locked my wife and I out so that we were unable to invest any more money with them. The website states that we are ineligible to open any of their accounts. When I sent secure messages to the bank, the responses were next to useless and I have totally given up with them. We were good and very loyal customers of Cynergy Bank but they clearly didn't give even half a toss about keeping us on board.
If you value the communications you have with a bank I certainly can't recommend this outfit at all.

Efficient opening account opening process and good interest rate.

Nothing to say as the whole process was easy and trouble free.

My query was answered quickly and professionally

Helpful, honest operatives, no frills just what it says it will do it completes!
Thank you

Good savings rates and helpful customer service. Speak to a real person. app very user friendly website also good

From experience with other companies, I expected the long hold before speaking to a human and an even longer hold before my issue was dealt with. Not the case, there was a screening process but no long hold and I was back in my account within a few minutes. Great Customer service.

Katie was incredibly helpful, the line was bery bad but she phoned me back and resolved my login problems. Great service and assistance.

Rogan was exceptional with his understanding of my problem and was even able to advise me on technical issues on my phone to help improve my using the app.

Very helpful and sympathetic service provided.

Very helpful to deal with. Delay caused by not having a current passport but otherwise really efficient.

Edit - as you see from their response, they haven’t bothered to understand the issue. Useless lot, do not use.

DO NOT USE - INCOMPETENT AND NOW HAVE STARTED LYING.

Tried to arrange a cash ISA with them, transferring from Hargreaves Lansdown. Cynergy system offered an incorrect option to do this which didn't work. They promised they would correct it, this was a lie. They tried again to request the money, still wrong so HL rightly refused the transfer.

I gave Cynergy one more chance to sort it out and they confirmed on the phone that they would, and would still honour the previous rate. Today they have reneged on that promise and asked me to do the work again. So they lied there too.

Their phone system is also a nightmare, a zombie keeps babbling about their AI which you can't use as you don't get an online login until the account is open, and it takes them ages to answer the phone.

Do not use. You have been warned.

The system is set up as it should be so that as a new customer you can see exactly what is happening and when

So far so good with my high interest savings account. Have not needed support yet as only 1 month in but happy with online processes for opening account.