Guy Hillman sorted me out with a speedy delivery upon request, managed to shuffle delivery schedules about which he absolutely did not have to do. Effort like that is rare! Would absolutely buy from d... Toon meer
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Lees wat reviewers zeggen
Excellent manure mushroom compost- my plants have really perked up already. Delivery was super also- very kind driver. Excellent product from a company that genuinely care and all at great value. Wou... Toon meer
Excellent customer service and my grass seed is growing! They said their lawn dressing would make the difference and it has.
From start to finish I received helpful advice and tracking as well as an easy order amendment. I’m very impressed with soil quality. Delivery guys were very helpful and friendly. Would definitely use... Toon meer
Bedrijfsgegevens
- Tuincentrum
- ook in
- Bovengrondleverancier
- Mulch-leverancier
- Schorsleverancier
- Turfleverancier
- Zand- en grindleverancier
Geschreven door het bedrijf
Dandy's Top Soil & Landscape Supplies Centre since 1826. UK Suppliers of top quality top soil, play area bark, gravel chippings, compost, slate, rock salt and hoggin nationwide.
Contactgegevens
Yew Tree Farm, Sealand Road, CH1 6BS, Chester, Verenigd Koninkrijk
- 01244280008
- sales@dandys.com
- dandys.com
4,7
Uitstekend
1K reviews
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Damage caused by delivery method but issued with full refund and compensation
Update: as of 18th July. Dandy's have issued a full refund plus compensation for us to fix the damaged driveway.
We ordered 7 x 1000kg bulk bags from Dandy's. The bulk bags were delivered on pallets (not on a grab lorry) and were supposed to be offloaded by a pump trolley by one delivery driver. The pump trolley was unable to hold the weight of the bulk bags which resulted in extensive damage to the tarmac, including potholes the size of footprints, and 2-3m long scratches in the tarmac. Rather than taking responsibility for the damage caused by the inappropriate delivery method, Dandy's blamed us (the client) for this, and then failed to provide a full refund for the order. We refused delivery of 5 of the 7 bulk bags to prevent further damage to the property, but Dandy's refunded us for only the 5 bags that could not be delivered.
Absolutely terrible experience, costing both time and money. We would expect a full refund and compensation for the damage caused to the property.
3 juli 2025
Review zonder uitnodiging
Antwoord van Dandy's Landscape Supplies Centre
Hi Tom,
Thank you for your feedback, and I’m pleased we were ultimately able to resolve the issue with a full refund and compensation from the courier to cover the repairs.
We’re genuinely sorry for the inconvenience caused. At the time of delivery, the extreme heat had unfortunately softened the tarmac, which led to the surface being damaged by the pump truck. Under normal weather conditions, this offload method is generally reliable, particularly as your property is flat and hard-standing, which is usually ideal for palletised deliveries.
Due to your distance from our Chester depot, HIAB (crane) offload isn’t available, as it would significantly increase the delivery cost, something we always aim to minimise for our customers.
We completely understand how frustrating this experience must have been. While this fell short of the standard we aim to deliver, we appreciate your patience while we worked to find a resolution. Please rest assured that we’re always reviewing ways to improve our nationwide delivery service.
Kind regards,
Jordan
Sales Manager
Antwoord van Dandy's Landscape Supplies Centre
Thanks so much for your kind feedback! We're glad to hear you were pleased with the service and really appreciate you taking the time to leave a review.
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Excellent product.
17 juni 2025
Antwoord van Dandy's Landscape Supplies Centre
Thank you so much for your kind review! We're thrilled to hear you're happy with the product. If there's anything else we can help with in the future, please don't hesitate to get in touch.
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
All as promised.
17 juni 2025
Antwoord van Dandy's Landscape Supplies Centre
Thank you so much for your feedback! We're really glad to hear everything was as promised. If there's anything else you need or if we can help in the future, just let us know! 😊
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Really great service
Really great service, the team in the sales office were great at working out whether a smaller or normal size vehicle could deliver down my small cul-de-sac. 2 jumbo bags of topsoil arrived and placed exactly where I needed it - all a very pleasant experience and I will be using them again, when I get round to finishing the rest of the garden!
17 juni 2025
Review zonder uitnodiging
Antwoord van Dandy's Landscape Supplies Centre
Hello Mr Boyle,
Thank you so much for taking the time to leave such a positive review! We’re delighted to hear that you had a great experience with us and that everything met your expectations.
It’s always good to know our team and service made a difference, and we truly appreciate your kind words. We look forward to helping you again with the next stage of your project—just let us know when you're ready!
Thanks again for your support.
Kind regards,
Jordan
Sales Manager
TO MANY QUESTIONS BEFORE DELIVERY WAS…
TO MANY QUESTIONS BEFORE DELIVERY WAS DONE. IT MAKES ME UNHAPPY. HOWEVER THANKS.
28 mei 2025
Antwoord van Dandy's Landscape Supplies Centre
Dear Mirek,
Thank you for your feedback. We're sorry to hear that the number of questions before delivery caused some frustration. However, we felt it was important to clarify that we were unable to meet the initial expectations noted on your order, which is why we reached out.
That said, we're glad we were able to resolve things in the end, and we do hope to have the opportunity to serve you again in the future—hopefully with a smoother experience.
Kind regards,
Jordan
Sales Manager
Fantastic service and delivery on time
12 juni 2025
Review zonder uitnodiging
Antwoord van Dandy's Landscape Supplies Centre
Thank you so much for your kind review! We're really glad to hear you were happy with the service and that your delivery arrived on time. If there's anything else we can help with in the future, please don’t hesitate to get in touch.
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
On line order no issues
On line order no issues. This is the second order we had placed the first driver was very helpful the second not so helpful but did eventually put product where requested. All in all I would still recommend Dandy’s
28 mei 2025
Antwoord van Dandy's Landscape Supplies Centre
Thank you for your feedback and for placing your second order with us - we really appreciate your continued support!
We're sorry to hear that the second delivery experience wasn't quite as positive as the first. We will be feeding this back to the courier involved to help improve future deliveries.
We're glad to hear you'd still recommend Dandy’s, and we look forward to serving you again.
Excellent customer service & support
Excellent customer service on recent trips for topsoil and landscaping bark. Provided help in deciding between options available and clear information on collection process. Being able to collect loose material in person has been very cost effective.
21 april 2025
Review zonder uitnodiging
Antwoord van Dandy's Landscape Supplies Centre
Thank you so much for your kind review! We're really pleased to hear you had a positive experience and found our team helpful when deciding between options. It’s great to know the loose collection service worked well for you and proved cost effective too.
We truly appreciate your support and look forward to welcoming you again soon!
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Friendly helpful staff when ordering by…
Friendly helpful staff when ordering by phone.
Product delivered within a week.
We operate from an unmanned site and there was a little bit of difficulty pinning them down to a specific delivery time.
Product is fine and price competitive,
Thanks
27 april 2025
Antwoord van Dandy's Landscape Supplies Centre
Thank you for your kind feedback! We're thrilled to hear that you had a positive experience with our friendly staff. We understand the challenges of coordinating delivery times when working from an unmanned site, and we appreciate your understanding. We're always looking for ways to improve, so we’ll take your feedback on board for future deliveries. Thanks again for choosing us, and we look forward to serving you again soon!
What a breath of fresh air
What a breath of fresh air - a real company who goes the extra mile .
ordered turf very last minute the staff were very helpful with advice on measurements and
even loaded my vehicle
top class product backed up by wonderful service
10 mei 2025
Review zonder uitnodiging
Antwoord van Dandy's Landscape Supplies Centre
Thank you so much for your kind words! We're delighted to hear that you were pleased with both the quality of our turf and the service you received. It’s always our aim to go the extra mile for our customers, and it’s lovely to know our team were able to help with advice and loading your vehicle.
We really appreciate you taking the time to leave this review and hope to see you again in the future.
Antwoord van Dandy's Landscape Supplies Centre
Thank you for your great feedback! We're so pleased to hear that your delivery arrived on time and was placed exactly where you needed it. It’s always our goal to make the process as smooth and convenient as possible. We really appreciate your support.
The bulk bag I ordered was full of…
I ordered the lawn mix turfing soil had problems with the soil but Jordan sorted the problem out straight away so if you’re thinking of ordering don’t hesitate top quality service
25 april 2025
Antwoord van Dandy's Landscape Supplies Centre
Dear Mr Henry,
Thank you for your feedback. We’re sorry to hear you were disappointed with the product.
We’ve since been in touch and now understand that this matter has been resolved. Thank you for bringing it to our attention, and we appreciate you giving us the opportunity to address it.
Kind regards,
Jordan
Sales Manager
Delivered promply and where I needed it.
24 april 2025
Antwoord van Dandy's Landscape Supplies Centre
Thank you for your review! We're glad to hear your delivery arrived promptly and was placed just where you needed it. We appreciate your support and hope to help you again soon.
ordered what I believed to be Play safe sand for chil…
I ordered what I believed to be child-safe, washed play sand. However, the product delivered contained material unsuitable for use around children. After some discussion with the Dandy's customer service, they remedied the situation by swapping the sand with the correct playsafe sand. While initially my experience was not so good, the commitment to good customer service and interest in building customer loyalty meant they supported fixing the situation.
Many Thanks
2 mei 2025
Review zonder uitnodiging
Antwoord van Dandy's Landscape Supplies Centre
Hi Richard,
Thank you for taking the time to share your experience. We're truly sorry to hear that the initial product did not meet your expectations, especially when it comes to something as important as child-safe play sand. However, we're very pleased to know that our customer service team was able to resolve the issue quickly and to your satisfaction.
At Dandy’s, we take product safety and customer satisfaction seriously, and your feedback is a valuable reminder of the importance of maintaining high standards across the board. We're grateful for your patience and understanding, and we're glad we had the opportunity to put things right.
Thank you again for your review — we hope the little ones are now enjoying the safe, clean play sand!
landscaping bark & topsoli
We've ordered several large bags of landscaping bark & topsoil from Dandys over last few months. All have been good & consistent quality. The Bark is excellent for using as material for paths or a base for seating area, is really comfortable to walk on & contributes to a relaxed theme for the garden. The soil has been generally clay based, bordering on the heavy, but is fertile & essentially stone free. Will be placing more orders soon.
29 januari 2025
Review zonder uitnodiging
Antwoord van Dandy's Landscape Supplies Centre
Thank you so much for your continued support and for taking the time to leave such a detailed review. We're delighted to hear that you've been pleased with the consistent quality of our landscaping bark and topsoil. It's great to know the bark has helped create a comfortable and relaxing garden space, and that the soil is working well for your needs. We really appreciate your kind words and look forward to your next order!
Great Experience
Great advice from Nic when ordering as I wasn’t entirely sure what I needed. He was rushed off his feet but remained cheerful and unflappable, making sure I was happy with my order. I had a tricky delivery with overhead cables but this was no problem for a professional like Tom. Thank you guys!
2 mei 2025
Review zonder uitnodiging
Antwoord van Dandy's Landscape Supplies Centre
Thank you for your lovely review! We’re so pleased to hear Nic was able to offer helpful advice and make the ordering process smooth, even during a busy time. We're also glad Tom handled the tricky delivery with ease—our team always aim to go above and beyond. Thanks again for your kind words, and we hope to help you again soon!
Helpful, friendly and understanding staff
Got in a muddle with the payment, spoke with two members of staff who sorted the issue and helped me place the order! Really friendly, understanding and helpful staff! Can’t wait for our order to arrive so we can transform our little garden! Many thanks Nick, you were a lifesaver!
Jenn
2 mei 2025
Review zonder uitnodiging
Antwoord van Dandy's Landscape Supplies Centre
Thank you so much for your kind words, Jenn! We're really glad our team could help you sort everything out and get your order placed without any stress. It's great to hear Nic was such a support – we’ll be sure to pass on your thanks! We hope you enjoy transforming your garden and can’t wait to see the results.
Thanks again for choosing Dandy's.
Refreshingly ethical competitive company
Ordered jumbo bag and half bulk bag of topsoil along with jumbo bag of gravel. I shopped around and was amazed how overpriced local merchants and high street merchants were. Also Wicks/B&Q charged extortionate delivery. Dandy’s were cheaper by far - with the added benefit of discount and no delivery charge despite their depot being over an hour away. I have recommended them to loads of people already, who have spotted the bright green bags on our path. I will definitely use them again. Delivery driver was accommodating too. it’s refreshing for a company to charge reasonable prices as opposed to ripping people off.
28 april 2025
Review zonder uitnodiging
Antwoord van Dandy's Landscape Supplies Centre
Thank you so much for your kind words and thoughtful review! We're thrilled to hear you were pleased with both the quality and value of your order. At Dandy’s, we pride ourselves on offering fair prices and exceptional service, so it’s wonderful to know that stood out to you. We're also glad our delivery driver made a great impression — we’ll be sure to pass on your feedback. It means a lot that you’ve recommended us to others, and we look forward to helping you with your next project!
Many thanks
Jordan
Sales Manager
They were great
They were great, I arrived just as it was closing but the staff were still cheerful and polite. They checked my car could carry the weight and lifted in the bags of slate. By far the cheapest place for it too - 3 bags for £12, everywhere else was £8-10 a bag. I am going back for more.
28 april 2025
Review zonder uitnodiging
Antwoord van Dandy's Landscape Supplies Centre
Thanks so much for your lovely feedback! We're really glad to hear our team looked after you, even right at closing time. Making sure your car was safe to carry the load is all part of the service, and it’s great to know you found our prices unbeatable too. We’ll be ready with more slate when you come back — see you again soon!
Many thanks
Jordan
Sales Manager
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