Daraz Sri Lanka Reviews 

I ordered something for my sister`s daughter`s birthday and after weeks they cancelled the order saying a long story - they seem to sell stuff from third party sellers which are not reliable at all - however - will not buy anything again from daraz

Dont buy....they dont refund...mislead customers....

They mislead customers...products are not mensioned as Gold or Silver ...but GOLD SILVER. Then they say its our mistake that we ordered the wrong product and keep the money.

Customer chat is so.useless and didnt refund my money. Dont ever buy from this company.

I ordered milk powder for my baby as usually, normally I'm ordering 800g,but mistakenly I ordered 400g.i made a return request with redeem with points,for the 3rd time that terum request was canĺcelled by them.2 times I called them and I request to accept my return.same thing happened
They didn't return that,exactly bad service,they want to sell their things only. After there's no service.totally disappointed.we are not going to use this app again.

This is a very useless shopping website & app.They only need to sell their cheap products,after that they haven't any customer service. Very poor service.

So bad service. Delivery parter is not respect their customers.dont buy anything from daraz

I ordered an item from this website and neither received the item nor a refund.
I didn't even request a refund but, the system shows the status as refunded and I didn't even receive a refund.

Doesn't even get help from their customer service.

Don't buy anything from this website.

Customers please refrain purchasing items from daraz sri lanka. Very poor customer service. Cannot trust daraz anymore.

Daraz always in seller’s side they didn’t care about customer. I was order JK 80 GSM photocopy paper box (5nos bundles) unfortunately I was received promate 80 GSM Box,
When I open the box inside all bundles are 75 GSM and some blue color patches also in few Papaer bundles cover.
Any way I was try to refund Daraz quality check team rejected my request without informing me.
I thought reason is blue color patches In the bundle cover it’s not my fault.
Finally I’m telling if anyone think to buy something from Daraz… be careful

Man daraz eken watch set ekak order kala.eka godak damaged. Pati harima thuni. scissor ekakin unath kapanna puluwan. Adjust karana ewa kadila. Malakadath kala. Packing hari na . Aye daraz eken order karanne naha. Return karanna ona kiyala dapu massages walata eyala
reply karanne na. 1170 giya ekata.

Why is it mandatory for sellers to accept orders from buyers who will only pay using the COD facility? How many buyers have ordered products on COD, and not paid when it's delivered to their doorstep? Are they hiding inside their houses when the Daraz delivery rider comes knocking on their door with order? Is this fair to the sellers, who not only have to pay for packaging material, but also spend money on manufacturing the product. Buyers, please don't waste sellers money and time by ordering products on COD, when you don't have the money to pay for it!
I've experienced buyers who have ordered from my store on COD, and never collected the ordered product when it's delivered to them. It gets sent back to me as 'Failed Delivery.' I have to discard the packing material, and sometimes even the product. Waste of money. It should not be compulsory for sellers to accept orders on COD. It should be an option. Please be fair to the sellers.

When a negative review is posted on daraz 's site , it is automatically rejected . This way, this company artificially boosts its positive status. I ordered shoes , size 45 Eur . Got size 9.5 US though. This means Eur 43 . The company refuses to take them back and sent them back today . Also , the shoes had already been worn .Sorry, we cannot accept the return as It does not comply with our return policy.(Answer from Daraz)

order number 204889097484543
SHAME ON U GUYS, still no response
what a brilliant customer service

It’s like a Third World country online shopping system they didn’t know new technology they still used in the paper system they should check what’s new World I don’t think that’s a good app for buy online said. It’s 0 star ⭐️

I have been a Daraz customer since arriving in Sri Lanka two months ago. One of my orders came completely wrong. I have tried and tried to get in touch for them to fix it, but there is no way to contact them or get your messages acknowledged. It is disrespectful to say the least.

Order #205697103010118
Delivery driver issue.
Watchout for Shivaraj - Delivery issue from this guy. If he is delivering watchout!!!

Daraz has each and every departments. but they don't have work on time. I brought some items on daraz and after brought the item was not available in the seller. Because they told me to money will be refunded within 7 working days. Today is the 12th working day, money was not refunded yet. I complained again and again. They do not response to solve my problem. Fu**** service on daraz.

My sister-in-law ordered a cover for my sister's Galaxy Tab through Daraz.lk
They sent me a cheap small wallet like item instead, with the company identification stickers for the Tab cover placed on the packaging. I realized this was done on purpose to scam and con out customers, as the actual product would have been 9.7 inches diagonally, and the item they sent is about 1/4th the size.
The last time I had an experience with them is when a friend of mine ordered a premium umbrella for me through the Daraz website and it came broken in multiple places. Took 3 months of nagging for them to send someone to collect the faulty item and once collected, the website portal closed the complaint and thanked us for our purchase. The money wasn't returned, the product wasn't replaced.
I spoke around with a few friends about this and behold, each of them gave me their horrible experiences with Daraz!
Avoid them at all cost!

Daraz cheats on both sides. They have also deceived sellers. I have been a Daraz seller since 2019, I received an order from a buyer, I packed the order and delivered it to Daraz Hub and they deliver the order to the buyer. The buyer told me that the order had been delivered to him. Therefore I know that the order will be handed over to the buyer. But Daraz gave me a DVD and sent me a message that the order had failed to be delivered to the buyer.
I got two orders like this... I lost more than 2000 rupees.