Darlows Reviews 

Rhys,the manager from Darlows Rumney branch(Cardiff) arrived on time for our appointment and was highly courteous and professional throughout the valuation of my property; he gave me some great advice on improvements that I could make to increase the value of my home .
The valuation was hand delivered and I was delighted with the figure given.
I have no hesitation in recommending Rhys and his team. Five stars.

As a first-time buyer, I was understandably nervous about starting the property-buying process, especially going into my first mortgage-advisor meeting on my own with very little knowledge. Jake and Richard made the whole experience so much easier and far less intimidating. Jake has been absolutely brilliant from the very beginning, working around my work schedule to arrange a meeting with Richard. He has also been fantastic at finding properties that match what I'm looking for, and thanks to his help I have my very first viewing this weekend. Richard was equally fantastic during our meeting. He took the time to explain how everything works in a way that was easy to understand, which really helped put my mind at ease. I can't thank them enough for making my first experience as a future buyer such a positive one.

Just what has happened to Customer Service? Whilst looking for a cash purchase I emailed to ask a question. I received a response the next day advising they had tried to contact me but were unsuccessful.

I am left wondering how they tried to contact me as I am lying in hospital and do not have one missed call

I emailed back explaining I just wanted another photo or a description of the back yard ......and nothing

Sorry Jada.....we went with an agent that looks after customers and deserves the commission

Scammers!
Valued our home at £210,000-£230,000 when we were looking to sell. However, we chose to go for a different seller due to the high fees.
This company was then chosen to value our property independently when we looked to part exchange with a new build developer 1 month later and they valued it at £190,000.
It’s giving salty for us not choosing them to sell our home.
Very unprofessional arrived 30 minutes late to the valuation, another reason why we chose not to go with them.

Contact Darlows this morning as had leak in my boiler
Georgia answered the call she was so helpful & assured me it would be dealt with today, she was knowledgeable & very friendly as was a bit worried as had no water. She promised to call me back & she did
Thankfully was sorted by 1pm
So thank you Georgia for your help today xx

I would like to thank Georgia for all her expertise and patience dealing with my many questions recently regarding my tenant and tenancy law. She has clearly had my best interests uppermost, and has given me sound and informed advice, responding promptly and professionally. I am grateful for your help, Georgia, thank you so much.

Great service as always kept updated on queries ive asked for.
Georgia I've dealt with the most always polite and knows her job well, easy to email and phone always get a quick response after contacting her.
Sometimes I feel like im a nag , but Georgia always ready to listen.

I am a landlord and Lily Watts has done a fine job in getting the occupation contract extended. I would like to say Thank you for your hard work

Although the initial person I dealt with (Rhys)was good after about 3 weeks communication went downhill fast, over the next several months I was the person chasing info as the weekly automatic report didn’t tell me anything useful.
On the final time I spoke with them I was promised a response within 48 hours but yet again nothing. I waited until I was out of contract and moved estate agents, it’s stressful enough selling or buying properties but there job which you pay thousands for should be to make it less stressful.

Fantastic experience using Darlows Caerphilly. Eleri was a delight to deal with and went above and beyond for me. I would highly recommend!

Absolutely terrible service. A complete waste of time and money - AVOID!! I’m so much happier now I have switched to another agent

Unprofessional, poor communication, although a couple of the agents were very nice people and polite ( the nice people have since left..). Overall I would not recommend selling with Darlows Llanishen. They even have the cheek to keep ringing me about "my property search" when the sale of my flat has fallen through!

Absolutely terrible service. My wife and i were living in a flat for a year so happy to get out. Very sneaky tactics were used by them. The first was trying to say we stole the a sofa. That they'd had put in storage. The second was we complained about noise constantly banging from above screaming arguing. Up drinking at all hours. Again nothing done. Then they accused us of having the locks changed. Also done by them and and when we left they tried saying we left it dirty. All of that I could easily prove wrong. As I have all the evidence I keep emails texts and videos from when I first got there and when we left. Avoid at all costs.

Lily has been exceptionally helpful and always responsive, she's proactive with maintenance and goes above and beyond to keep our home in perfect shape.

Excellent customer service from Georgia. She was efficient and helpful and our issues were sorted that same morning. We couldn't of asked for more.

Short version:

After experiencing several disappointing and unproductive months with another well-known estate agent in Pontypridd, I moved my property to Darlows Pontypridd. Within just one week, they had generated multiple genuinely interested buyers. Their professionalism, dedication, and quality of service were exceptional. My sincere thanks to Gayle, Jackie, and the entire Darlows Pontypridd team.

Detailed version

Before explaining my experience with Darlows Pontypridd, it is important to outline the challenges I faced with a previous estate agent, to highlight just how exceptional Darlows truly are.
Last year, I made the mistake of appointing a well-known estate agent in Pontypridd to sell my home, believing their “auction” route would speed up the sale. Unfortunately, this decision resulted in months of avoidable stress, due to repeated errors and what appeared to be a lack of care.

The photographs they uploaded of my property were extremely poor in quality—several looked as though they had been taken on a mobile phone, and some were not even photographs of my property at all. The written description also contained numerous basic inaccuracies. I eventually had to insist that someone revisit the house, and at one point even asked the branch manager whether they were intentionally trying not to sell it. I was repeatedly made to feel that my property had little value and was strongly encouraged to make drastic price reductions, which raised questions about their motives and whether particular investors might have been positioned to benefit.

After several months of frustration and no progress, I approached Darlows Pontypridd—and the contrast could not have been more striking. When I first contacted them, Gayle, the branch manager, visited the property in person and immediately reassured me that it had substantial potential. Within just one week of listing with Darlows, I had several interested buyers.
Darlows genuinely work to sell your property. In comparison, my experience with the previous agent left me feeling as though they focused on winning instructions and then expected the property to sell itself without meaningful effort. Darlows Pontypridd demonstrate the opposite: they are proactive, diligent, and fully committed throughout the process.

From the moment I met Gayle, it was clear why the office operates so efficiently. The entire team functions with the precision of a well-orchestrated operation. Gayle’s knowledge of the Pontypridd market is extraordinary; during one conversation, she recalled in detail both the interiors and sold prices of properties previously owned by my sister and my parents—information she remembered without hesitation. When I asked how she recalled these details, she replied, “I never forget a property.” That level of dedication is rare and speaks volumes about her professionalism.

Immediately after our initial meeting, Gayle arranged for new photographs to be taken—and the difference compared to the previous agent’s images was remarkable. Anyone comparing listings on Rightmove can see for themselves: Darlows take pride in presenting each property to the highest standard.

After my property was sold subject to contract, I was then supported by the excellent Jackie, the Move Manager, who guided the transaction with exceptional professionalism. She provided more regular and helpful updates than my solicitor, ensuring that I was always aware of the progress and next steps. Her communication was consistent, reassuring, and invaluable—especially for anyone who may feel anxious during the conveyancing process.

I cannot recommend Darlows Pontypridd highly enough. My sincere thanks to Gayle, Jackie, and the entire team for their outstanding service, professionalism, and commitment.

Me and my girlfriend are first time renters and was very hesitant at the start however darlows made the experience extremely easy and effortless. Ollie the estate agent has been a huge help getting answers as quick as possible and super polite towards me and my Girlfriend. Really good work ethic!! If anyone else is a first time renter and is worried about the process then I would highly recommend Darlows.

Possibly the worst estate agent we have ever had the misfortune to deal with. We bought a property with Darlows and the service was dismal from start to finish. Phone calls frequently not returned, emails often unanswered, promises broken and inaccurate or misleading information provided about the property purchased. Eventually we had to ask local residents for the information we required. Their Llanishen branch was often closed and I was not the only one to decide to drive to the branch after days of trying to get hold of someone. The office was closed when I got there but another lady was banging the door in frustration at not being able to get hold of anyone for weeks on end, hoping someone would come down from upstairs. When they did I found the property we were purchasing still advertised for sale inside, months after having our offer accepted. We both left urgent messages to be contacted but still no one got in touch with me. Staff need better training and customer service needs serious attention.

Was looked after by a young lady called Hollie
So helpful about the property and the local area.

My letting agent Georgia is always efficient when handling my contracts. Makes the process so easy and effortless.