I spoke to Sara earlier who was incredibly helpful and addressed my query in a quick and timely manner. She was very polite and sent me across an email confirming what actions had been taken very prom... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
How can your published customer care number 01279 810 119 not work at 11:15 on a Wednesday? Its not busy, the message says the team is not available when I urgently needed to to someone about my missi... Toon meer
Bedrijf heeft geantwoord
Cerease is 10/10 I waited 35 mins in a que eventually Cerease answered with bright positive tone, asking how she could help. 3 / 3 questions were resolved without any push backs. Data energy ple... Toon meer
Bedrijf heeft geantwoord
The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Contactgegevens
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Verenigd Koninkrijk
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Uitstekend
965 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Cassie was very helpful and resolved my…
Cassie was very helpful and resolved my issue speedily.
14 juli 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Sam,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Antwoord van Data Energy
Dear Shauna,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Very helpful and professional.
8 juli 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Mike,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
It was good conversation thanks from…
It was good conversation thanks from Taya
7 juli 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Shabir,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Good Service
They were able to respond and resolve our issue quickly. Cassie provided good and satisfactory service.
3 juli 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Albert,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Helpful, friendly and quick response
Helpful, friendly and quick response
Cassie was brilliant at replying to my emails quickly, clearly and in friendly manner.
Faultless service
2 juli 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear David,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Antwoord van Data Energy
Dear K,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie, as well as the team!
Kind regards,
Data Energy
Thank you
Thank you, Taya, for your kind assistance really appreciated
1 juli 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Datuk,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya, as well as the team!
Kind regards,
Data Energy
Tara was super helpful friendly warm…
Tara was super helpful friendly warm and reassuring . She was easy to communicate with and I’m grateful she helped
30 juni 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Charging for mandatory admin charges on…
Charging for mandatory admin charges on top of standing charge and then their support replies after 2 weeks. They blamed me for not paying bills when their direct debit system didn't work. No clarity on charges whatsoever, really expressive, even if you ask they don't really explain how they get the energy price so high.
29 juni 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Nicola,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it would have been to experience delays in receiving a response and to receive payment reminders while your Direct Debit query was being investigated. While our team has been managing a high volume of customer enquiries, we appreciate your patience and apologise that we were not able to respond sooner.
We also appreciate that understanding heat network charges can be complex, which is why we provided a detailed explanation of how your tariff is calculated for your development.
We value your feedback and are always looking to improve our services. If you would like us to review your concerns further, please contact our Customer Care team and we'll be happy to assist.
Kind regards,
Data Energy
Sara was helpful and kind!
Been using data energy and they’re very fast to handle and resolve queries. I spoke to Sara today and was very helpful and kind. She answered my questions very professionally and even helped me identify that I had a credit on my account. Was such a relief and a pleasure.
26 juni 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Queenette,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Very helpful and knowledgeable response…
Very helpful and knowledgeable response from Taya.
23 juni 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Geoffrey,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Excellent service from Sara
Excellent service from Sara. Sara helped me with a slightly complicated matter involving my property. Sara was able to walk me through the whole process in a friendly and very helpful manner. Super service and world away from the Datenergy of years ago....well done!!
22 juni 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear JN,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Danielle is amazing!
Danielle is amazing!! Kind and helpful amazing customer service:)
18 juni 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear LT,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Danielle and the team!
Kind regards,
Data Energy
Customer service when querying things…
Customer service when querying things through the live chat is good, Cerease helped with a few queries I had regarding billing.
17 juni 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Kamal,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Thanks so much to Taya for being super…
Thanks so much to Taya for being super helpful and friendly!!
17 juni 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Liam,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
My enquiry regarding a change in…
My enquiry regarding a change in occupancy was dealt with quickly and efficiently. Taya was friendly and helpful.
17 juni 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Mia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Great and quick
17 juni 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Wouter,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Antwoord van Data Energy
Dear Lesford,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Thank you so much for your help… Danielle
Thank you so much for your help Danielle.
Very appreciated for your help.
best regards,
15 juni 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Emily,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Danielle and the team!
Kind regards,
Data Energy
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