A Shade Greener Maintenance (Solar) Reviews 

I received excellent service from Izabela Saldat. I requested information regarding the fees for a solar panel pack, and this was provided to me instantly. Once payment was made, the pack arrived straight away. Izabela was incredibly helpful with all of my solar panel enquiries and also helped register the deed of covenant very quickly, which helped move the sale of my client's property along very well. Highly recommended!

Natasha was very pleasant to talk to, very efficient and organised a visit to sort out the issues with the connections to the Internet.

very nice guy polite got the job done in no time 5 stars all round thank you

Been wondering recently about iBoost not working in bright weather, but unconcerned because the central heating is on now, but I received a call from A Shade Greener today asking me to check their switches following recent storms. One had tripped, but now all good. Good monitoring, folks. Thanks.

We have had the solar panels since 2012, with no issues.
We are now selling our house and have been dealing with the legal team, quite frequently, to satisfy the purchasers queries.
I have to say that, Izabela Saldat, has been absolutely amazing. Rapid responses and just today, needed copy documents.
Within minutes, 8 x very important documents were delivered to us.
Cannot thank her enough. Well done Izabela.x

Fairly recently, I had to reach out to A Shade Greener's Legal department to assist with some queries in relation to the sale of my property.

I want to send a HUGE THANK YOU to Izabela Saldat in the Legal Team - she was an absolute star. She swiftly and professionally provided the guidance required - in a very approachable, friendly manner, too.

Superb service! Well done, Izabela - a real asset to the company.

Thank you, Izabela and ASG.

Managed to get through on the phone quickly (after expecting it be stuck on hold for ages like often is the case these days)
Explained the issue with my solar panel inverter not working. Initially got told it would be 2 months before someone could investigate which was concerning. Howecer; a bit of luck struck and they had a cancellation meaning an engineer in the area was able to come fix the issue the same day.
On the phone Helen was very helpful and understanding, quickly giving updates, and the engineer Arron was spot on. Polite, friendly, answered all the questions I had.
Positive experience in the end. But concerning that the company seem to be booked up 2+ months in advance for fixing issues with equipment that they alone are allowed to maintain.

Had a chat with a young lady by the name of Kelsey, professional and chatty, breath of fresh air.

Called regarding a missed call Kelsey informed me I required a visit to check a problem with our panels, she was extremely helpful, informative and polite!

If i could rate this as zero stars, I would. This is the first time we've needed to contact you for a temporary removal and customer service has left a lot to be desired.

We contacted your company the moment we became aware that work was required on our roof on 05 October 2026.
Since then, my husband and I have cooperated fully—promptly completing every piece of paperwork, providing confirmations, and sending all requested photographs.
Despite providing clear evidence of holes in our roof beneath the solar panels—and being assured that this would be treated as a priority—the initial appointment we were given was three weeks away. Given the active threat of property damage, a three-week delay does not reflect a priority response. Furthermore, as with most home insurance clauses, we have a strict obligation to prevent further damage to our property. Your inability to act quickly means we are being put in a position that could cause severe issues with our insurance cover should the worst happen and water enter our property.
On 26th October, we received an email offering a cancellation slot for 28th October, conditional on us sending photos of our scaffolding. We submitted these photos at lunchtime. No one from your team bothered to contact us to let us know there was an issue. Instead, we had to call and chase you for an update later that afternoon.
It was only during this chase call, just after 4:00 PM, that we were informed the scaffolding height was incorrect and needed to be altered by 10:00 AM the following morning. Leaving this critical feedback until the end of the working day—and only providing it because we chased you—left us with less than 24 hours to coordinate a solution.
Despite the incredibly short notice, I managed to contact my roofer and arrange for the scaffolding contractor to return the following morning. At 9:45 AM, while the contractors were actively making the adjustments, I called your office to provide an update. Your representative advised me to send the new photos as soon as they were ready. Crucially, they failed to mention that missing the 10:00 AM deadline would result in losing the appointment altogether.
We sent the updated photos immediately upon completion and followed up with a phone call. We were then told that we had missed the deadline, but were also told that the slot was unavailable due to "unforeseen circumstances" and had not been given to another customer. We are left incredibly confused by these contradictory explanations: did we lose the slot because we missed a deadline, or was the appointment cancelled by your team internally?
My husband and I have jumped through hoops to meet every demand placed on us to ensure this work is carried out correctly and to safeguard our property. We are currently experiencing severe stormy weather, and the threat of active leaks and water damage to our home is a very real, immediate danger.

This issue is causing huges amounts of stress and anxiety to both myself and my husband, but when we raise concerns, it falls on deaf ears and we are told 'there's nothing we can do'. Absolutely shocked at what we've endured so far,and its not even resolved yet!

Superb. Natasha understood my problem perfectly and gave me the information I needed. A very good customer experience.

The engineer was on time, friendly, and quickly resolved the issue...

Arron came to switch on our solar panels as it was all turned off by previous owner. He was so helpful and very efficient and explained everything to us. I would highly recommend him.

The company in general is very professional and all the staff are friendly, knowledgeable and helpful.

Karen was very helpful if she didn't know the answer she soon found it out for me.Well done.

Kelsey is a very helpful reassuring lady who knows her job very well, and is a great representative of the company she works for.
Patrick Graham
Bingham
Notts

Very good customer service, sorted problem within 3 minutes.

Once we got a response from ASG Shannon was super helpful and quick to deal with our issues. Cannot thank her enough.

Ricky the Electrician was great very friendly and polite explaining what he was doing couldn’t have been more helpful thank you.