David Phillips Reviews 

628
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 1 van de 5 sterren

They've been systematically removing trained installers and filling the gaps with agency staff, so next to zero continuity on installation quality. Vans on the road with multiple dashboard warn... Toon meer

Beoordeeld met 5 van de 5 sterren

Aaron Coates is amazing! He has helped source various furniture at very short notice for tenanted properties I manage in the Soho, Mayfair and Tottenham Court Road area. Tenants are always happy with... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We are an estate agent in NW8 and Sarah Young is our contact at David Phillips in the past 4 years. She is prompt, responsive and professional, always handles our enquiries (small or big) in a timely... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

As an ex retailer, Sarah Young was everything she should be. Refreshing in these terrible times when the customer - the people who keep a business alive - is no longer treasured. A leg of the origi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Meubelwinkel
  2. ook in
  3. Binnenhuisarchitect
  4. Meubelverhuurbedrijf
  5. Meubilair-op-maat leverancier
  6. Slaapkamermeubilair winkel

Geschreven door het bedrijf

David Phillips provides property furnishing and design services for build to rent, residential, social housing, student and retirement properties.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

628 reviews

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4,5

Alle reviews

(628)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent service and prices

3 mei 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Thank you, Lennie, for taking the time to review our service and prices and recommend David Phillips. We look forward to working with you again in the future.

Beoordeeld met 5 van de 5 sterren

Great customer service

Lauren Curtis has been great from start to finish. We are very happy with the service received and we are looking forward to work with David Phillips again in the future

9 mei 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Thank you Nicola for your review! I am glad your experience with us was a positive one and Lauren helped you throughout. We look forward to working with you again.

Beoordeeld met 5 van de 5 sterren

Great Service

I had a limited timescale to get furnishing for an exhibition and was pleased to find a company that could cater to my client's bespoke needs and get the items required delivered in the time specified. The person I spoke to had an understanding of the interior design of the space including accommodate the end user's requirements. I spoke to Lauren Curtis and was very pleased with the service I received especially within the brief provided

5 mei 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Thank you Lillian for your great review of your experience with David Phillips.I am so pleased that Lauren was able to help you and your client with bespoke needs and tight time scales. Please do reach out again if you need any help with any more upcoming exhibitions and we will do out best to help again.

Beoordeeld met 5 van de 5 sterren

EXCELLENT CUSTOMER SEVICE FROM THE…

EXCELLENT CUSTOMER SEVICE FROM THE SALES AND DELIVERY TEAM

20 april 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Thank you Annette for your review! I'm pleased every member of the David Phillips team impressed you with their service. We hope to assist you again in the future!

Beoordeeld met 5 van de 5 sterren

A fantastic company with a great service

David Phillips have been just great. They have a good selection of products and the service is top-notch. Every email was answered quickly and the delivery service was very professional. Highly recommend them!

18 april 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Thank you Neel for your great review! I am glad your experience with us was a positive one and we provided you with a professional and efficient service. If we can be of any further assistance, please do get in touch again!

Beoordeeld met 4 van de 5 sterren

Lauren Watt - highly recommended

Lauren Watt is helpful and efficient

16 maart 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Thank you Winnie for taking the time to leave this review! I will be sure to pass on your appreciation to Lauren and we look forward to working with you again soon.

Beoordeeld met 1 van de 5 sterren

The mattress is the worst

The mattress is the worst; after two mounts use, it ultimately has a bad shape, and our weights are 88 + 50 kg; all sides getting down. Unfortunately, the apartment owner doesn't accept that I put it into the bin and buy a new one; it gives you a series of pains. Also, in the warranty section, there is nothing at the site.

4 april 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Dear Mahdi,
I am sorry that you have had not had a positive experience with your mattress.
We take all Quality complaints with our products very seriously and work closely with our manufacturers to resolve any quality issues as quickly as we can for our customers.
I believe our After sales team have now reached out to you and found the original order placed by your landlord and we are now in the process of getting a replacement mattress to you as per our warranty claims procedure found on our website. I am confident we can get this resolved for you very soon.

Beoordeeld met 5 van de 5 sterren

Highly recommended

Megan Fletcher was extremely helpful in furnishing my new buy-to-let. The furniture was delivered within 48 hours. Exceptional service. Thank you!

29 maart 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Thank you, Simon, for taking the time to review our service! I'm so happy Megan was helpful and we were able to turn around your furniture requirement in such a quick time. We look forward to being on hand again for any future furniture requirements!

Beoordeeld met 5 van de 5 sterren

Lauren Watts is the best :)

Lauren Watts was exceptionally helpful and quick to confirm the details of the delivery and also the time slot that have been set aside. Our client was happy with the smooth delivery and taking away of the old item- the staff at the office and delivery/assembly staff are always a delight to deal with. We would be more than happy to deal with Lauren moving forward as she promised to call us back and delivered above our expectations. Thank you Lauren.

16 maart 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Thank you for leaving Lauren this fantastic review! We appreciate your feedback and we are glad Lauren made the whole process a lot easier, she is a great asset to David Phillips. We look forward to working with you again!

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service before, during and after. Great communication and selection of furniture. Many thanks

2 maart 2023
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Antwoord van David Phillips

Thank you for taking the time to leave a review. We hope to assist you again in the future with any furniture requirements!

Beoordeeld met 5 van de 5 sterren

I have been dealing with Lauren Curtis

I have been dealing with Lauren Curtis. She has been so very very helpful and a pleasure to deal with. As I am older than the usual clients she has talked and helped me through the whole procedure and made the online forms so much easier.
You are lucky to have her as an employee.

15 maart 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Thank you Joan for leaving Lauren this fantastic review! Lauren works very hard to make sure everything goes right on her rental installs and I am glad she helped you navigate through our processes to make your journey that bit easier.

Beoordeeld met 1 van de 5 sterren

I don’t belive this reviews from David…

I don’t belive this reviews from David Philips are genuine as after the nightmare that I’m facing with them I started looking for reviews from different websites and I found many horrible experiences similar to the ones I’m now.

They were loving and professional until the moment that the furniture was delivered.
The finitude arrived damaged and they refuse to replace on their own responsibilities.

I will NEVER shop with them again.

Even the most popular websites for furniture, are better than them.

15 februari 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

It has been a nightmare dealing with…

It has been a nightmare dealing with David Philips.
The items delivered were damaged and definitely not new. The furniture was ordered by the building managing company, so I assume that David Phillips understood that I wouldn’t be attempting on the quality and conditions for this items.

Since then I have been trying to replace it.
But DP continue insisting on me paying the costs for deliver, collection and a fee that they call uplift (25%). I even tried many times to exchange the items to avoid those costs, however DP kept sending invoices with overestimated charges.

There was a night that I was tired of it so I did myself the simple calculations (after receiving many incorrect numbers on the invoices) and finally they apologised for their wrong calculations. I can imagine how it can be for the clients that are not attempting on the numbers as well. At this point I was already stressed and extremely disappointed.

The beds came with damaged velvet (not new) missing bottoms, stands didn’t match colours, mattress became detent after one week…

The items are still at home and DP refuse to collect on their responsibility, they want to charge 25% to collect their damaged and used items.

This is abusive.

14 februari 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Dear Luciana,

In response to both reviews left on 14 March for the same delivery, we are sorry that you had a frustrating experience on a furniture order that was on the advice of your building managing company. We recognise that we could have dealt with this in a more timely manner and more efficient manner and have changed our internal processes to ensure this does not happen again. We did offer to replace the faulty and incorrect items at our expense as soon as we were notified. However, I hope you recognise that replacing items ordered incorrectly by our customers, that were as described and serviceable, even though they were not of a preferred choice , would incur a chargeable collection fee and this complies with the Consumer Rights Act 2015. I know that we have now carried out all requested collections, replaced some items and refunded all monies due. Customer satisfaction is high on our priorities at David Phillips, and I am sorry that on this occasion, you feel this was not demonstrated.

Beoordeeld met 5 van de 5 sterren

Great Partnership & Service

Happy to partner with David Phillips - who are always responsive and get the job done for us with speed and courtesy. We've been working with Lauren Curtis recently who has done a great job for us!

Thanks everyone!

13 maart 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Thank you for your review! I am glad your experience with us again was a positive one and Lauren helped you throughout. If we can be of any further assistance, please do get in touch again!

Beoordeeld met 5 van de 5 sterren

A good product at a very reasonable…

A good product at a very reasonable price, given the assembly service provided.

A temporary issue which arose on delivery date was very quickly resolved on an entirely satisfactory basis by Stephanie at David Phillips.

8 maart 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Thank you Steve, for taking the time to review our service! As much as we try to get everything right on the first installation, sometimes things do go wrong but I am glad we resolved them quickly for you. We look forward to being on hand again for any future furniture requirements.

Beoordeeld met 5 van de 5 sterren

Lauren Curtis has been very efficient…

Lauren Curtis has been very efficient and helpful to work with. Under her supervision David Phillips have given a great service so far, in providing the rented furniture we needed.
I only now await the reliable collection of the furniture on Friday 31st March, early afternoon.
My thanks & best,
Peter Maxwell

10 maart 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Thank you Peter for leaving Lauren this fantastic review! Lauren works hard to make sure everything goes right on her rental installs. We appreciate your feedback and we are glad Lauren made the whole process a lot easier and I am sure the collection is under control. If you have any furnishing needs in the future, please just let us know!

Beoordeeld met 5 van de 5 sterren

Lauren provided a great fast service…

Lauren provided a great fast service when arranging our bed frame and mattress. Many thanks. Highly recommend.

2 februari 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Thank you Claire, we are pleased to hear Lauren managed to coordinate your delivery and collection efficiently. Any furnishing needs big or small, please do get in touch!

Beoordeeld met 5 van de 5 sterren

Megan was brilliant

Megan was incredibly helpful, friendly and patient with me when helping to furnish my new property. She showed a genuine enthusiasm for how my apartment looked and felt, which really helped to make the process feel fun and exciting. This was particularly refreshing and a welcome tonic to some of the other stresses of buying and moving. Her friendly professionalism and enthusiasm for what she does made a real difference and I would happily recommend to anyone in a similar position.

1 maart 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Wow! Thank you,Will, for your great review. and a lovely shout out to Megan Fletcher praising her enthusiasm and professionalism in what she does to help make a property a home for our customers. She is a valued member of the team . Please do get in touch again if we can help you in the future!

Beoordeeld met 5 van de 5 sterren

Stressfree Decorating Experience!

This has got to be the best and most fun, stressfree experience I have had in a long time. Buying an apartment in a foreign country and then having to decorate it can be quite a task. However, sitting in Dubai and ordering Furniture to Cutlery has been the easiest. Megan, Safa and Sam have all been amazingly helpful and super efficient! Highly recommendedI

22 februari 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Thank you for your review and for choosing us to partner with. It's fantastic knowing our Packages furniture team have impressed with the decoration of your apartment from design through to installation We love hearing how our service has positively impacted our customers and I'll be sure to pass on your appreciation to Megan, Safa and Sam. We look forward to working with you again soon.

Beoordeeld met 5 van de 5 sterren

Great furniture and service

Very beautiful, modern, good quality furniture and the customer service was great and very friendly and helpful, would recommend!

22 februari 2023
Review zonder uitnodiging
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Antwoord van David Phillips

Thank you for review, Christian. Its lovely to hear that your experience with us was a positive one .Thank you for the recommendation and we look forward to assisting you again in the future!

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