DBS Support Ltd Reviews 

Placed the order online and written in the small print somewhere within their page, it says that you cannot apply for an enchanced DBS check if you're self employed. i have been self employed for 3 days at the time of the transaction.....(its really not clear) But it still lets you proceed and place your order. They then take 95 pounds from your account and tell you that they do not give refunds, as its written in their T&C's.

I needed my Criminal Record from DBS Online (a site recomended by GovUK) as a British Citizen trying to apply for another nationality in Europe. I paid the 77 pounds (it cost 3.98 euros to get one in Spain) and I dealt with a person named Jade, who sent me an email with documents I had to provide to receive my CR. As a resident in Spain, I couldn't have or didn't have most of the documents in Group B. I emailed Jade and tried explaining this to her, in which she informed me that she had cancelled my application, kept 15 pounds for admin fees and I couldn't access my criminal records. Not sure how someone who works for a company like DBS hasn't got the mental capacity to differentiate what a CITIZEN and a RESIDENT of a country is. Absolutely useless, time consuming, infuriating and unacceptable. Got to repay the 77 pounds to reapply for my Criminal Record and down 15 pounds because of incompetence.

Soon as I uploaded my documents received a replay from them that they are unable to do criminal check for me as my address is in N.Ireland and been advised to go via AccessNI. Took their advise and got my refund minus £15 because of cancelation fee, which in my opinion was not fair as they do not mention anywhere that they do not do checks for NI residence. BUT GUESS WHAT! my wife was doing same check with the same address and for her was no problem that she resides in N.Ireland and she got hers criminal history with no problem from the same company which cost her £77 and I only paid £18 for my check via AccessNI, of course plus £15 which was taken from this robbing company. DO NOT USE THIS OVERPRICED COMPANY GO THROUGH OFFICIAL GOVERNMENT PAGE FAR CHEAPER !!!

This was an easy to use website with a very good response time

Saying on there website that they have 2 days turn around more like 2 month. After 1 month wait me asking they realised they didn't have enough documents and then asking for ID for a second time even they already had it. Stay away not worth the money

Have been using the update service for a few years now. Been paying for this service yearly. Today I spoke to Ryan, I have my certificate number but they are NOT willing to issue me with a copy of my DBS certificate, as I have mislaid it. They only issue you a paper copy 90 days after sending the first one. I was not aware of this. I need my certificate and Ryan does not want to help provide it. Why am I paying for this service??? So they are telling me I have to go through the whole process again. Why??

My certificate came a bit lateb than expected even though it was an emergency paid for

All detailed instructions

Very complicated some of questions difficult to answer. No where to ask questions or advise what issues one may have

Bought their overpriced nonsense. Received an initial email from them advising someone would get back to me. Never received it to my inbox and didn't think to check the spam folder as their original message came through fine. Never received a follow-up email or call. Tried to contact to get a refund as I decided to go with the much cheaper GOV.uk site instead, then when I asked for a refund they refused. I have absolutely no need for the DBS, it's completely overpriced and so they've basically just kept my money. Once again the little man gets shafted. Abysmal company

Shockingly high fee. Not obvious during process. Disclosure £25 plus their fee of £54, more than double the cost of the Disclosure. Beyond greedy. So angry with myself being caught out like this. Don't ever use this company

This is a scam
Do not use this company

If I could give make a review without a star, I would.

It's pointless writing what happened because it's repetitive of the other reviews that I wish I read before paying money to this company.

Being passed from one to the other, took two weeks instead of two days.
Disaster

Please be aware of hidden charges in the Ts and Cs and don’t be caught out like myself!!! The refund policy includes 2 x £15 service and admin charges that are non refundable as soon as they send you an email which is done within minutes so they don’t lose out on the money. It is a ruthless business model, and it is the same as the government website which is a fraction of the price at £18.

It’s nearly November and still haven’t received my DBS

I paid for their service, and received an automated receipt, and an email saying I will receive a reply within 24 hours.

1-2 weeks later, I had nothing, so I chased them.

I had no reply.

2 months later, still no response. I chase again and they say they can't refund as it is past 2 weeks since payment.

The customer service is rude and not helpful.

So basically you pay and then nothing happens.

Good business model for them...

rip off scammers, they take your £80 x2 for a full dbs cheek take your information then don't send anything or reply to emails. bloody disgusting. DO NOT USE IF U WANT TO LOSE YOUR MONEY