DBS Support Ltd Reviews 

I still haven't received my DBS certificate and I have had no way to track my application.

I went on DBS update service to update my debit card details and found out my registration expired two months ago. I called their customer service and was asked a number of "security questions", one of them being "your middle name". Since I come from a culture that doesn't have "middle names", I gave my patronymic. The woman asked if that was my legal name and I answered "yes" (patronymics are legal). She responded by accusing me of lying on my DBS application about my legal names that are on my IDs. I tried to explain that on my British passport, which is my main ID, I don't have a patronymic or "middle name" but I put my patronymic on my debit card. She would not listen and was talking over me! Do they train their customer service agents to listen and use their brains? I don't think so.

charged for a service that doesn’t exist. I'm dyslexic and misunderstood the enhanced DSB check also advertised as express. Called to discuss not having an employer at witch point was told my money is non refundable literally 5 minutes after putting my card details in. Total scam !!! I asked for there office address but was told they can't tell me. ALSO THE BELOW REVIEWS 5* HAVE BEEN DONE BY THE COMPANY!! surely not that many people have created an account just to give this terrible company 5*

there isn't always roles in the drop down box available and when we ask for an enhanced we are questioned as we are a security company and carry out a lot of work around schools etc, hence the need for enhanced checks

My DBS had arrived in a couple of days which was really quick. Thank you

Seamless, well designed, & delivered promptly

Really poor. Telephoned helpline and advisor was clearly not interested and spoke over me when I tried to speak. Website was confusing and not clearly expressed. Official guidance is overly long and inaccessible.

This company took £79 to provide an express service for a disclosure Scotland certificate. I phoned to check progress and was told they don’t have anything to do with the application once it’s submitted and to phone disclosure Scotland direct.
On phoning disclosure Scotland I was advised there was no express service.
When I contacted DBS they were totally uninterested in the fact that they compromised my ability to secure a job and charged for a service that doesn’t exist.

I used this service for its promise of speed but it took longer (Still waiting 11 days later) than the regular post office which was a third of the price.

I applied for this Enhanced DBS and the payment of £95 was cleared but up to date I haven't received my certificate. I am a return to work employee with the NHS but I continue to work until I have presented the certificate to my employer. The work you do is great I can't deny that.

Easy to follow steps and fill in forms

When I called, the way you responded to me was satisfying.

I've not even requested a DBS and have had a charge on my card for £89.

Scam reported as fraud to my bank

Its a scam. £79 for application and they charge admin fee from £15- £35 No price provided along application process. Do not use them !