DBS Support Ltd Reviews 

Scammer i wish i had viewed the reviews before paying - i requested a refund 1hour later and was told that they will hold on to £35.00 cancellation fee,
I ended up getting a DBS For £18 from a government website.
DON'T USE THIS COMPANY

Terrible experience.
Applied for an enhanced DBS which I paid 95 pounds for when it should only be around 36 pounds in any other site. The inflated charge was also a waste of money as I immediately asked for a refund and after waiting on a telephone call for 15 minuets I was told that the company had to charge a 15 pound cancellation fee as well as a 30 pound administration fee as someone had sent an email to me asking for an employer's email address. Horrible experience and a waste of money

Easy to use, quick response

Quick, easy to use

Absolute Scam! No price came up at any point after I filled out the application then suddenly I was charged £79 for a £25 service! Emailed them straightaway to say don't do anything and I want a refund, They then emailed back the next day offering £64 and charging me a £15 admin fee, even though they have done no admin and didn't process anything! On phoning them and speaking to a lady she used very well rehearsed lines quoting terms and conditions etc. This is not a legit company! AVOID!

Refused refund as I had downloaded documents. Have asked for full breakdown of costs as I have not received a service from them. Asked for help with a particular document but was ignored until I asked for a refund . Over priced.

I still don't have this dbs pais for in july2022

One step up from scammers - I have no doubt they are a real business, and will (eventually) get the checks done. BUT they are not the official Government body and they charge ludicrously inflated fees for a service you could get done quicker and far cheaper. They couldn't do the checks for me without lots of paper verification so I tried to cancel - requesting a refund as things never progressed as far as the checks being carried out. I am not holding my breath.

DO NOT TOUCH WITH A BARGEPOLE! SCAMMERS

As with many of the reviews attached, promised a refund after cancellation and 8 weeks later still waiting for it having also charged me £15 for the cancellation fee despite it being 3 minutes after mistakenly making the order and realising it was not a Government website.

Website full of reviews that are 5 star although the reviews here tell the truth of the matter. Disgraceful customer service and intent on keeping your money unless you chase your refund which they hope you forget about.

Still have not received my money back - next stop Trading Standards

I paid a lot of money for the enhanced check, to be done within 5-7 days. 10 days later and I am still waiting. The email said if I need to help to reply to any of their emails, I have done this and it has bounced back? Very worrying

Dont touch them.
They are just a badly run middle agent, pretending to be a gov agency . No g'tee of getting faster disclosure for the extra 50 pounds it costs, zero delivery of detailed service they would provide.
Just fill the same info on the government official website and wait the same length of time and spend the excess 50 pounds elsewhere..

My daughter used them by mistake. I called them 4 minutes after payment was made. They offered to refund half of the money. I was fuming and called them scammers. They never paid any refund. Do not use them.

I'm a doctor and needed to get a new Enhanced DBS asap. I submitted the form on Monday and received my DBS via post on Thursday.

When I thanked the team and asked where I could write a review they gave me a link to trust pilot. They also told me that unfortunately they get mistaken for another DBS service and hence all the negative reviews.

I would not hesitate to use this company again and I will refery colleagues to them as well.

You do not confirm the charges between entry of bank details and finalising. You then charge 15 pound for cancellation. This scam meant you stole 15 pound off me.

PLEASE do not use these crooks. They are extremely overpriced and will do anything to avoid paying a refund..... very unprofessional well stop replying to emails and answering calls or leave you on hold.

My son started a i.e delivery job at a company, they applied for a basic DBS…literally within a week while my son was working with them they said his DBS came and they had to let him go without saying why… we were trying to do the guess work here as my son has never been in trouble with the Law whatsoever. When this DBS came in the post the full name I gave him was different from this person although Christian name surname same but not full names and the Date of Birth was totally wrong with the wrong person by these facts especially the obviously not my son and a 4 page Criminal Record this person had. My son has never been known to the police, been in trouble or arrested and certainly do not have a criminal record. This was shocking that a government bodies as such could get this so wrong. I am glad you will rectify this as he has lost a job regarding your mistake. You should also train your staff to look for the reason of the application and would know the D.O.B did not correspond that was wrong and the person was not applying for a job but he is more importantly a resident of Her Royal majesty Prison and is in prison for a total of 3years + from 2 months ago and convicted your Administrators staff mistake caused the lost of a job and earnings, my son would of been working.

Placed an order with these people and then cancelled it as the requirement had gone away and being honest it wasn’t like they actually met any of the timescales indicated on their webpage. They came back with a ridiculous offer of a credit against my £77 transaction having sent ONE EMAIL to us!! They’ve then agreed to refund my money within ten working days?? They haven’t processed a refund at all. The money isn’t there. So don’t use them, it’s a scam! Go to the gov website and do it far cheaper/quicker and without the rubbish experience

Nearly 2 months waiting and still waiting

There was a little bit of initial confusion in the type of DBS I could personally apply for as I'm not yet sponsored by a workplace but taking on freelance. However, I felt that even just having a basic check would be more than useful, even if just for the purposes of ID at the present moment.