Very quick service, I expected it to take longer but it was just a few days - they also confirmed by text messages all stages of the process which gave me peace of mind. I will be using this service... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
DBS delays are affecting people's lives I understand that police checks are important and that safeguarding must always come first. However, the length of time some DBS checks are tak... Toon meer
Our charity has been working with DBS Check Online for a few years now and we have received excellent service. However, we have given only a 4-star review as the service is quite expensive.
Very quick and easy to use. I found it helpful to use the online tool to check my ID, sped up the process tremendously. It was fully completed online and back with me within a few hours- can't complai... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
DBS check online application service for Individuals & businesses
Contactgegevens
Verenigd Koninkrijk
- dbscheckonline.org.uk
4,2
Goed
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
STRAIGHT TO THE POINT AND VERY HELPFULL
27 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Alan,
Thank you for your wonderful 5 star review!
We are delighted to hear you found the process very straight forward and helpful.
We appreciate your feedback and hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
Amazing help when needed …
Within minutes I was speaking to a real person on the phone with some questions I had and then they called me back when they said they would when the right person was available to help me. I have been guided through steps where I’ve needed help and they have made it really simple. Great service!
24 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Hayley,
Thank you for your wonderful 5 star review!
We are delighted to hear you received exceptional customer service from our advisors.
At DBS Check Online, customer satisfaction is our top priority, and we strive to provide excellent service to all our clients.
We hope to work with you again in the future.
Kind Regards,
Max
Communications Officer
This is an appalling service
This is an appalling service, customer services are the worst I've come across
23 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Joel,
Thank you for taking the time to leave us a review.
We regret to hear about your experience, however, upon further investigation we cannot locate an existing order for you on our system.
In order for us to investigate this, please provide your full name and email address used on the application. Alternatively, if you would like to speak to one of our customer advisors, please kindly reach out to our enquiries department at enquiries@dbscheckonline.org.uk.
Our team will be more than happy to assist you and address any concerns you may have.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
Very efficient and speedy
23 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi James,
Thank you for taking the time to share your experience whilst using our services.
We are pleased to hear you found the process to be very quick and efficient.
At DBS Check Online, we aim to process all applications within 2-3 working hours, allowing for a swift and efficient return of your DBS results.
We hope to serve you again in the future.
Kind Regards,
Sophia
Communications Officer
Good
Application itself was very easy to complete but have not received a receipt of payment which is very annoying.
20 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Victoria,
Thank you for taking the time to share your feedback.
It is great to hear the application was very easy to complete.
Receipts are often sent out automatically, however I have manually sent your VAT receipt over via email.
We hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
Quick, simple, supportive
Quick, simple and supportive process aided by a real human administrator who could answer questions.
17 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Mel,
We really appreciate your 5 star review!
It is wonderful to hear you are pleased with the service you have received.
At DBS Check Online, customer satisfaction is our top priority, and we strive to provide excellent service to all our clients.
Your feedback is highly appreciated.
Kind Regards,
Sophia
Communications Officer
Antwoord van DBS Check Online
Hi,
Thank you for your 5 star review!
We appreciate you taking the time to share your feedback and hope to provide you with excellent service again!
Kind Regards,
Sophia
Communications Officer
Had to email them a lot of times as it…
Had to email them a lot of times as it said my details were wrong
13 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Autumn,
Thank you for taking the time to leave us a review.
Unfortunately, we can only seem to locate two emails from yourself in which you requested a cancellation, and both were responded to.
If you wish to continue with your application, please contact our support team at enquiries@dbscheckonline.org.uk and we will be happy to assist in progressing your application.
Alternatively, please provide us with your phone number, email address and order details if you would like an advisor to reach out and assist you in submitting your DBS Check.
Kind Regards,
Sophia
Communications Officer
Basic DBS
Really easy to complete the form ans verification. I will definitely use this company again
12 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Alesha,
We really appreciate your 5 star review!
It is wonderful to hear the form and verification were easy for you to complete. We aim to make this a seamless experience for all customers.
We look forward to serving you again.
Kind Regards,
Sophia
Communications Officer
Absolutely shocking company
Absolutely shocking company. Charge 5 times the amount, for a service must worse. I have written a number of emails requesting a refund, they quote 48 hours to get back to you, and then fail their internal KPI. Avoid at all costs.
9 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Scott,
Thank you for taking the time to leave a review.
We regret to hear about your experience, but upon investigating the information provided, we cannot locate an existing order in our records. It appears that you may not have used our services.
However, if you believe you have used our services and would like to request assistance in completing your form, we kindly ask you to reach out to our enquiries department at enquiries@dbscheckonline.org.uk. Alternatively, provide us with your phone number, email address and order details so we can investigate this further.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
It was clear and easy
7 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Paul,
Thank you so much for your 5 star review!
We are delighted to hear it was a clear and easy process for you to complete.
We aim to provide clear, concise instructions when completing your DBS application, and our customer support team are on hand to help and assist you through the process if needed.
We hope to work with you again.
Kind Regards,
Sophia
Communications Officer
Overall good with minor glitchiness
Good platform but slightly glitchy. Ended up with numerous emails duplicated. Overall good though
5 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi,
Thank you for taking the time to share your experience whilst using our services.
It is unfortunate to hear the system was glitchy for you. Our team will investigate this and aim to resolve this as soon as possible.
It is good to hear the rest of our service ran smoothly for you and you are happy with your experience.
Kind Regards,
Max
Communications Officer
The whole process was easy to do
The whole process was easy to do. Took me less than 10 minutes.
5 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Claire,
We really appreciate you taking the time to leave us a 5 star review!
It is amazing to hear the process was easy and quick for you to complete.
We appreciate your feedback and hope to serve you again.
Kind Regards,
Sophia
Communications Officer
Prompt response about querries
2 maart 2026
Antwoord van DBS Check Online
Hi Jayanthi,
Thank you for your lovely 5 star review!
We are pleased to hear you received a quick response from our enquiries team.
We aim to respond to all queries in a timely manner, ensuring to provide you with high quality support.
We hope to serve you again.
Kind Regards,
Max
Communications Officer
The list of documents is less
The list of documents is less. That needs me to contact someone in person. Else it was fabulous
2 maart 2026
Antwoord van DBS Check Online
Hi Smita,
Thank you for taking the time to share your feedback.
While we’d love to be more flexible, we have to adhere to the standard DBS document list to stay compliant.
However, it is good to hear you are pleased with the service otherwise.
We hope to work with you again in the future.
Kind Regards,
Max
Communications Officer
Excellent quick service within hours
Excellent quick service within hours
4 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Andrew,
Thank you for your delightful review!
We are happy to hear you received your results within hours of applying.
In terms of processing applications, DBS Check Online are one of the quickest out there. Our goal is to provide all customers with a quick and easy experience when applying for your DBS Check.
We hope to provide you with excellent service again in the future.
Kind Regards,
Sophia
Communications Officer
Antwoord van DBS Check Online
Hi Josie,
We really appreciate your 5 star review!
It is amazing to hear you are happy with the service you have received and found it to be efficient.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Easy to use website and got response…
Easy to use website and got response super fast
3 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Stuart,
Thank you for wonderful 5 star review!
We are delighted to hear our website was easy to use and you received your results quickly.
At DBS Check Online, we aim to process all applications within 2-3 working hours to enable a quicker turnaround for results for our customers.
We hope to provide you with a seamless experience again in the future.
Kind Regards,
Sophia
Communications Officer
Raeesa was absolutely amazing
Raeesa was absolutely amazing. She called me as soon as I had registered and was informative and kind.
3 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Sally,
We really appreciate you taking the time to share your feedback.
We are delighted to hear Raeesa was able to exceed your expectations. She is a highly valued member of our team here at DBS Check Online! I will ensure she hears of your feedback, i know it will make her day!
Kind Regards,
Sophia
Communications Officer
Like all government programs
Like all government programs, it is not efficient, user friendly and seems to be designed to be as difficult and frustrating as possible to reduce the amount of people who engage.
2 maart 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Darren,
Thank you for taking the time to leave a review.
We regret to hear about your experience, but upon investigating the information provided, we cannot locate an existing order in our records. It appears that you may not have used our services.
However, if you believe you have used our services and would like to request assistance in completing your form, we kindly ask you to reach out to our enquiries department at enquiries@dbscheckonline.org.uk. Alternatively, provide us with your phone number, email address and order details so we can investigate this further.
Our team will be more than happy to assist you through the application process.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.