Delonghi Cookers Reviews 

In the past two days, I have told five people, one of them a British Gas engineer, about the level of service I received from Steve Richardson, Service and Operations manager at DeLonghi. I did this because on Monday I phoned his department in the faint hope of gaining some information about an older model of De Longhi gas cooker. Trying Google and AI over the weekend had left us misinformed and downbeat. Steve recognised the model number and looked through extensive manuals to find the information. All done with the cheer of an executive librarian whose satisfaction comes from excellence. He did this with patience, engagement, and my concerns about the viability of this cooker retreated. He spent a fair amount of time on the phone, genuinely happy to answer any questions I had. I’m confident that I’m not the only person who has tired of a certain kind of customer interface that leaves you frayed and less optimistic about life. He said if I had any more questions, to call him back, and having a bit of bother with the ignition, I did just that in the afternoon. He talked me through the operation part, and the cooker was working perfectly. I am not writing this because I got a result, which I absolutely did, but to commend a level of service which I cannot remember receiving in the past ten years. I wasn’t sent a customer survey. With that level of attention and care, such artificial measurements are redundant. What a refreshing experience, first thing on a Monday morning, to be met with such gracious professionalism. Steve is obviously someone who continually goes an extra ten miles. He called to check my email address so he could send us a manual that would help. My partner said it was like having our own DeLonghi consultant. You will be fortunate if you call the DeLonghi operations department, you will remember Steve as we will.

DSC616IND cooker. I purchased a DeLonghi cooker approximately 20 months ago. After it stopped working, their technician visited twice, attempted repairs, and ordered the main part. Eventually, I was told it cannot be repaired and must be replaced.

The cooker has been replaced with a new one, delivered to my address

We bought a DeLonghi in October 2022 oven model DEMX96ED from Euronics in Bibbiena, Arezzo, IT. The oven failed in July of 2025 and a repair was attempted by Giommoni Service from Arezzo. Today the service advisor notified us that the failed Thermostat part is no longer available. The unit can only be used now as a cooktop or be replaced. This is an OUTRAGE! An oven should last longer than 2 1/2 years; even the cheapest ovens do. Delonghi and Euronics should not be selling appliances that a customer can’t get parts support for only two and a half years of use. We would like a credit for a replacement of our choice. The manager of Euronics just shrugged his shoulders. We hope Delonghi responds more professionally and favorably.

After over a year of searching for the perfect cooker, we finally settled on the Delonghi model, and we couldn’t be happier with our choice! We bought it back in February, but due to a kitchen refurbishment, we’ve only just started using it. So far, it’s been an absolute game-changer!

Additionally, I had an issue with the discolouration of the burners, and Steve Richardson, Service & Operations Manager, was amazing. He went above and beyond to send me two new burners, which he didn’t have to replace, and made the whole process hassle-free. It’s rare to experience such great service, and I’m really grateful for Steve’s help.

All in all, I’m thrilled with both the cooker and the exceptional customer service. Highly recommend both the Delonghi cooker and their team! I’ll update this review after using the cooker for a while, but so far, so good.

I needed a fan motor for an old cooker.
I spoke to a very nice lady who asked me to call again the next day to speak to Steve .Steve was very helpful and knowledgeable and gave me the part numbers to purchase what l required.
I would like to thank Steve and his colleague for all their great customer service care .
Mr k Turner

I moved into a house that had a cooker which settings were no longer visible on the dials. I contacted de-longhi to see if they could assist me and they were extremely helpful with copies of the potential manual as well as advise on possible options to get new settings or stickers. The assistance I received was extremely helpful and I can now use the cooker.

I love their product but got some issue with an induction cooker and I was super frustrated and angry because I cook for the family on daily basis but the issue has been handled very fairly by De'Longhi, I am waiting for a part delivery and the repairman.
Thank you for the support for Steve from Delonghi for the fabulous customer experience

Much has been said by other reviewers about how helpful Steve and Kate are and I agree, they were fantastic to deal with. This review, however, is about the product.
We purchased the modern, large single oven range cooker (DSR 927 DFX) back in April 2023. It replaced a very aging range cooker and has frankly been a revelation. The way the oven cooks is fantastic and we cannot believe the vast improvement over our old cooker.
It heats up quickly, cooks evenly and just works so well...everything we have cooked comes out better.
The hob works well too, the brass fittings are quality and everything cleans up beautifully. The cooker is a focal point in our quirky kitchen and it just looks like the quality product, that it is.
It's 2 years in now and we are so pleased we bought it. A great product and great value for money.

I needed rubber feet for my stove which I searched high and low everywhere on the internet and could not find. I emailed these guys and they pulled out a few from their store cupboard and sent out to me free of charge. Excellent customer service and response in email would take 1-2 working days.

Excellent service, responded quickly and was very knowledgeable on the product and with the help of Steve I was able to resolve my problems in fitting a replacement base element

I brought a cooker in the middle of September 2024 in start of January of 2025 I raised the call that one of the burners ignition went down. Since that my cooker still not fixed and today is 12 of May 2025, it is 5 months and nothing been done. Every time when I call they are telling me that they are communicating with factory that they need to order the parts. After that they are waiting for the parts. After that they need to contact the factory and story continuous 5 months and nothing is done. The cooker cost more than £800. There is very poor service.
I am so disappointed about it. About the Company about the product and about the way that I am treated. There is the worst experience in my life. They just take money from you and they don't provide any service at all only excuse and excuse every time when you contact them.

I needed replacement support pads for one of the pans on my Delonghi range cooker. I contacted cooker support and had received them within a week. Polite, considerate, friendly staff who always go the extra mile to help. Thank you.

Steve identified my cooker model from photographs allowing me to buy the correct hinges. What a result. Thanks

I purchased the DeLonghi cooker abroad. I turned to DeLonghi support in the UK for help in locating the English version user manual. The respondents were both responsive and polite, and responded in a very timely fashion. Most importantly, they went the 'extra mile' to locate the user manual for my specific model and forwarded me the attachment by e-mail!!! I am forever grateful for their user-friendly service!!!

Had a problem with incorrect pan supports supplied with my Range cooker. Katie & Steve pulled out all the stops to arrange for replacements in record time. Their kind help, follow up calls & emails were invaluable. It is not often these days to receive such an excellent level of personal customer service. A huge thank you from a very happy customer.

I’m not happy with the oven of the delonghi range cookers the oven temperature are incorrect. burns the bottom and doesn’t cook the top of any pastry pies ect very disappointing

Got delonghi range master, door fell off after 6 months, had replaced, fell off again after 2 days.had replaced fell off again after month. Now fed up, been without door for 2 weeks. Delonghi put to Kenwood to see if would write off but no. Want to replace door again. Got to wait nearly 3 weeks for one to come into stock . Been nightmare, have family round for Easter but can't use main oven, tins don't fit into side. Kenwood are waiting for warranty to run out so don't have to replace. If anyone can help please do

Steve's customer service and technical knowledge was outstanding - a real ambassador for the company!

With a full kitchen refurbishment being planned, a new and larger cooker was required. We researched what was available and felt it was important to actually see the cooker in real life, rather than simply purchase from an online listing from some seller. What was generally available did not impress, but we were rather keen to see the DeLonghi range of cookers. Unfortunately there were no retailers close to us in the South West so I made contact with DeLonghi Cookers head office to see if they could recommend anyone. In doing so, I realised there location was somewhat close to some travels we would be on in a few weeks and arrangements were made to drop in at the head office to get some help.
Well, that started a process that I could never have imagined. Both Steve and Kate were so kind, knowledgeable and helpful. The information they gave helped us from making a big mistake on buying a gas oven. We decided on electric oven and gas hob and chose the model to suit us from the ones DeLonghi makes.
There was no sales pressure; indeed we were encouraged to go away and think on things. We did decide to make a purchase and again, because we didn't know when our building work would be completed, delivery of the cooker was pit on hold until convenient for us.
We have now had the cooker installed and in use for a few months and it has surpassed all expectations. The gas burners on the hob are fully controllable and we have had no boil overs!
We have two ovens and both work superbly, having used them for cakes, bread, roasts and warming up food. There are a number of different settings for different functions and all do their job very effectively. The oven fans, whether for cooking or cooling are quite quiet and there is very useful storage at the bottom of the cooker for baking trays/pans etc.
We would wholeheartedly recommend our DeLonghi cooker to anyone. Thank you Steve and Kate for all your assistance in every respect.

Had a new Delonghi dual fuel cooker installed and absolutely loving it. Just something about Italian design that no-one can touch. Forza Italia. Had a query about one of the accessories and my email was promptly personally answered by Steve Richardson who many in the reviews have praised. So this bodes well that in the event that customer support is required the company will be responsive. Hopefully won't be needed.