Rangecookers.co.uk Reviews 

Very helpful team who are incredibly responsive. Very happy with my experience with them.

Rangecookers were great and offered an excellent service from the get go. Great advice on the range of products, easily one of the most competitive in price. Swift process and delivery. Only caveat was their installation engineer was only able to do Gas - our cooker was dual fuel. 4/5 stars otherwise!

Despite my order of a Rangemaster cooker turning into a nightmare, my dealings with Rangecookers.co.uk were very good indeed. No quibble when I had to cancel the Rangemaster, instant offer of a full refund, help in choosing an alternative range cooker and organising delivery. The person I dealt with, Shannon, deserves special praise.

A mixed experience mostly due to the courier; but will explain further:
1) Initially bought the item and then found out I had to pay an extra £210 for delivery due to my access complications. This wasn’t advertised upfront, so became an unexpected cost.
2) Confirmed delivery and then a few hours realised I needed to change the date. The courier tried charging me extra but thankfully Rangecookers covered it for me (thank you!).
3) On delivery it was supposed to include delivery and installation as per Rangecookers offers for the month when I bought it. However, the courier on arrival said installation was not included. So, I didn’t get that service. I contacted Rangecookers, they said they will investigate and get back to me. It’s now been over 1 week and I can’t be bothered chasing, so I paid £120 extra out of pocket to someone locally for installation.

So overall, product is great, courier service was bad and service was very mixed.

Great cooker, excellent installation

Bought a Deluxe Classic about a year ago. There were some issues with meeting delivery dates but the service team (led by Michael) were excellent and ended up delivering on time.
We're so pleased with the oven. It's the focal point of our kitchen which we had replaced at the same time. The five gas burners + two electric rings are great when you're cooking multiple dishes/elements. The ovens and grill heat quickly and maintain temperature well. It's easy to clean and looks amazing.

Very professional installers (Lak and Mark), installation fee well worth the money. Cooker itself is fine, no complaints so far, nice bit of kit.

Excellent customer service
Ordered AGA Falcon deluxe cooker, delivery delays on aga side, but rangecookers couldn’t do enough to help speed up the delivery process, offering discounts for delay and free installation
Great service from Shannon especially, who had to deal with my constant emails & calls

This was my first purchase of a range cooker so I wanted to make sure I got the right one. Instead of getting confused by the vast amount of them online I decided to go to Rangecookers. I called in to the showroom and I was greeted by Mike who showed me the options available for what I needed. The showroom is amazing and the team are very warm and friendly. I didn’t feel pressured or rushed to make a decision. I went home to think about my options and called the next day to ask more questions which were answered quickly by Jo and Shannon so I was more than happy to place my order. Shannon went through everything with me and made the whole process very easy. I have now been using my new cooker for a good few months and couldn’t be happier with it. The service I received from Rangecookers has been excellent from start to finish and I wouldn’t hesitate to recommend them to anyone. Thank you to the Rangecookers team.

Easy order process, lots of options given in store, and great feedback after ordering. Sam was so pleasant to deal with. Our new range cooker is so efficient too, having moved to dual fuel, and they were able to advise on connections needed before delivery.

Very happy with my purchase. The cooker looks great and cooks great. The service I received was very professional and friendly. A special thank you to Shannon for your help.

My cooker was delivered very professionally, but the timer clock wasn’t working properly , the men who delivered it said that if it’s faulty the cooker should’ve replace , phoned up about it they sent an engineer that said they could send for the part but really the cooker should be replaced , spoke to Pacifico Friday 14 th not heard anything back would really appreciate this sorting out please

First time we've dealt with this company and our experience was exactly as you hope it will be when dealing with someone new. Any queries we had were dealt with and the relevant information was sent to us promptly - excellent service which filled us with confidence.

Delivery drivers was 2 hours late an I wasn’t informed when cooker was unwrapped their was 2 major parts missing from top of cooker had to wait for delivery of them few days later

Good product - delivery was a bit of a mess. but i think it was a combination of the home having to be all clear / we didnt have the right people there. So i don't think it was their fault, even though it would have been good if they called us on the day . They did arrange another delivery , no issue. So that was really good. I am a happy customer.

Excellent customer service from rangecookers.co.uk – I can’t fault them!

I purchased a Stoves Richmond Deluxe 90Ei range cooker in June 2025 as the central feature in a new kitchen. My old kitchen, which I inherited, was fitted with Stoves Richmond Deluxe dual-fuel rangecooker. This was the first time I had had a rangecooker and I was very pleased with the existing Stoves unit, already 12 years old when I moved into the house. So, when four years later in 2025 and planning a new kitchen re-fit, I chose a new induction Stoves rangecooker. My neighbour had bought a rangecooker from rangecookers.co.uk and highly recommended this company. I am so glad I chose to buy from rangecookers.co.uk.

I expected my new Stoves De Luxe Richmond 90Ei to provide the same standard of performance as the much older dual fuel Stoves model I gave away. Both the first unit and its subsequent replacement unit had major faults. The first unit had inaccurate oven temperatures, excessive fan noise, a cooling fan that ran for around an hour after use, a non-functioning fan in the tall splitter oven, and moisture leaking from both oven doors. The problems were reported through the Pacifica call centre used by Stoves but I repeatedly had to chase for updates and was not kept informed about repair reports, parts, replacement arrangements, or uplift times. I asked for help from rangecookers.co.uk and they were so helpful. They communicated with Stoves on my behalf and a replacement unit was agreed and installed in April this year.
The replacement Stoves unit resolved some issues but introduced a more serious problem: the tall splitter oven appeared not to regulate temperature properly and continued heating well beyond the selected setting, raising a potential fire-safety concern.

I couldn’t face the thought of trying to deal with Stoves again, so I asked for further help from rangecookers.co.uk. They negotiated the return of the second Stoves unit, a full refund and gave advice on a replacement. I choose a Rangemaster Classic deluxe 90 induction model. It's early days with this model but no issues to date and it certainly seems a more robust and better made rangecooker.

In this saga, I have experienced the extremes of customer service. I have experienced appalling service from Stoves, its helpline Pacifica and its delivery agent Expert Logistics and wonderfully helpful and prompt service from rangecookers.co.uk who have ultimately secured a satisfactory outcome for me. I want to thank those who have helped – Anna, Carl, Mike and a special thanks to Shannon. I can highly recommend this company.

Initial purchase process was excellent with a really helpful sales team - Michael in particular.

Install process was excellent too!

Since the purchase the aftercare has been exemplary, nothing too small for the team to deal with!

Highly recommended.

Amazing! First class customer service

My sample hasn’t arrived. I need a refund.

Awful experience so far.
We purchased a Falcon cooker through rangecookers.co.uk, which was installed in late March 2026. Upon inspection immediately after installation, we discovered that the cooker had been damaged during transit and/or installation. The issue was reported the same day.
Since then, we have been in regular contact with both rangecookers.co.uk and AGA Rangemaster, yet months later we are still waiting for the necessary spare parts to complete the repair. We have received several assurances and updates along the way, leaving us hopeful that the issue would finally be resolved.
Today, after eagerly anticipating the engineer's visit and waiting for over four hours, we were informed that the appointment would need to be rescheduled. The engineer had been significantly delayed and, to make matters worse, not all the required parts were available to complete the repair.
The cooker itself appears to be a great product, but the after-sales service and communication from both rangecookers.co.uk and AGA Rangemaster have been extremely disappointing. A straightforward repair should not take several months to resolve. Both companies need to seriously review their customer service and support processes.