Rangecookers were great and offered an excellent service from the get go. Great advice on the range of products, easily one of the most competitive in price. Swift process and delivery. Only caveat wa... Toon meer
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Bought a Deluxe Classic about a year ago. There were some issues with meeting delivery dates but the service team (led by Michael) were excellent and ended up delivering on time. We're so pleased wi... Toon meer
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A mixed experience mostly due to the courier; but will explain further: 1) Initially bought the item and then found out I had to pay an extra £210 for delivery due to my access complications. Thi... Toon meer
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Despite my order of a Rangemaster cooker turning into a nightmare, my dealings with Rangecookers.co.uk were very good indeed. No quibble when I had to cancel the Rangemaster, instant offer of a full r... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Rangecookers.co.uk - great prices, expert advice and FREE delivery on range cookers from manufacturers such as Rangemaster, Bertazzoni, Ilve, Lacanche and Falcon among other. Online since 1999, our team offer the expert and impartial advice to help you get the range cooker that is right for your kitchen.
Contactgegevens
1 Colchester House, CH1 3AP, Chester, Verenigd Koninkrijk
- 01244 402 975
- enquiries@rangecookers.co.uk
- www.rangecookers.co.uk
4,2
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984 reviews
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Charged for a Service Not Delivered – No Accountability
I paid Rangecookers.co.uk for the removal and disposal of my old range cooker, but the delivery team refused to complete the job, claiming it couldn’t be done. This was not true as the cooker was the exact same size as the new one delivered, and another company removed it the very next day without any problem. Clearly, the issue was not access but the unwillingness on the part of the delivery team.
Despite clear evidence that the issue was with the delivery team, Rangecookers.co.uk refused to refund me, insisting the charge still stood. Their responses were polite but dismissive, deflecting responsibility rather than addressing the fact that I paid for a service that was not carried out.
It’s extremely frustrating to be left out of pocket for something I did not receive. This shows poor accountability and disregard for customer fairness. I would not recommend Rangecookers based on this experience.
3 september 2025
Review zonder uitnodiging
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for taking the time to leave us a review.
I’m sorry that you’ve been so unhappy with the service you have received & I do appreciate that you are feeling very frustrated with the situation. I know we have been discussing this at length via email & have said if there is a way for us to challenge the removal fee from AIT, we are honestly happy to do so. However we have asked for some more details from you, in order to facilitate this.
As it stands, it appears as though AIT & Delonghi were thorough in their pre-delivery questions, asking about any potential difficulties in accessing your property, or any narrow spaces they would need to pass through with the appliances. I have asked you a couple of times whether you made them aware of the size of the lift or the flights of stairs involved in accessing your home, but you haven’t answered those questions. I can see there were no delivery notes on your original order with ourselves, but I appreciate you have had a couple of phone calls with AIT since then, which is why I was asking you for more information.
You did indeed pay for the removal service, however as the delivery crew attended with the intention of carrying this out for you (& were unable to do so, as your old appliance was too large to fit into the lift, without removing the oven door, which they didn’t have the tools or instructions for & in doing so they would have caused damage to your property), that fee has still been charged. From the delivery report, it does seem as though the delivery crew tried their best to remove the old appliance for you. If there was any discussion before delivery about the access issues & if AIT should have been aware of the issues before attending, please do let me know & I will challenge them over the charge.
It's not in our nature to be unfair & we don’t like for any of our customers to be unhappy with any aspect of their order. If there is anything we can do to correct the situation, we will do. If you could come back to me via email & respond to my queries about the pre-delivery discussion, we can see what else can be done to resolve this for you.
If you need anything else at any point, please do still let us know & we would be happy to assist.
Best regards,
Anna
So helpful and knowledgeable over whatsapp
I engaged with the WhatsApp helpline and they were amazing. Really helpful. Unfortunately the exact model my partner wanted need an long lead time so.we didn't end up purchasing, but would thoroughly recommend this store. Very helpful and knowledgeable.
31 juli 2025
Review zonder uitnodiging
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your wonderful review, we're very happy you were so pleased with our service.
It's a shame you weren't able to purchase with us, but of course very understandable if you needed your cooker sooner than we were able to provide.
Should you ever need us in the future, please do get in touch - either via WhatsApp again or via email at enquiries@rangecookers.co.uk
Best regards,
Anna
ABSOLUTELY FUMING
I ordered a rangemaster classic duel fuel 100 in the beginning of March 2025. I have been advised when placing the order that delivery will take 4-6 weeks however the very first delivery option was end of May what I accepted. One week before the delivery I have been advised that there is a delay with the product manufacturing hence the delivery needs to be pushed back to end of June. When I get closer to this date I emailed the company just checking if everything is alright with the delivery, when I have been informed that they need to push it back once again until end of July. I am very frustrated with this as the cooker was going into a refurbed kitchen where the old cooker was taken out hence no cooking option in my house since the beginning of May when all the works started. After all these issues I requested a full refund what the company fulfilled. However their 100 cookers is actually 994 cm and all the units were placed in my new kitchen according to this measurement. Unfortunately this is not a standard size as other 100 cookers on the market 998/999mm so a 100 cooker won't fit hence I need to redesign the kitchen costing extra costs to my already expensive renovation. Absolutely fuming with this company. In another note I ordered my new cooker from Currys yesterday with a next day delivery. Well done Currys.
12 juni 2025
Review zonder uitnodiging
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for taking the time to leave us a review.
I’m so sorry you experienced this, sadly Rangemaster have been having great difficulty with their lead times for a number of months now, due to issues accessing parts. This has of course had a big impact on some of our customers, for which we are incredibly sorry. We fully understand the knock-on effect of not having a cooker in your kitchen on time and we do take the matter very seriously.
We have tried to keep our customers as informed as possible along the way (sadly there were times when the manufacturer said the issues would be rectified much sooner than they were). We always try to be as transparent with our customers as possible and hate having to let them down in any regard.
When we were told you wished to cancel your order (which of course is totally understandable in this situation), we were quick to process the full refund back to you.
I am glad you have been able to source the range cooker which will suit your kitchen best. It is a huge shame we could not provide that for you, but the main thing is that you have found what you want.
Should you ever need our help with anything else moving forward, please do let us know. We can always be reached on enquiries@rangecookers.co.uk
Best regards,
Anna
Rangecooker were great! Contractors not so much!
We loved the cooker we ordered, unfortunately, it was broken on delivery. (the oven door), It was a different team that arranged repairs and said it would take 2 weeks originally. 2 Months later, we were no closer to fixing it, so after speaking with Shannon from Rangecookers, she helped arrange a pick-up and a full refund for the cooker.
The reason for the five stars is that the service we received from Rangecooker themselves (in particular from Shannon) was efficient, and the product was great. They were let down by their partner contractors.
11 juni 2025
Review zonder uitnodiging
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review, we’re glad you have been so happy with our services & are just so sorry that you weren't equally pleased with your product.
Thank you for the brilliant feedback for Shannon as well, we will be sure to pass this on to her.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Excellent service
Excellent service - start to finish.
I recently purchased a Rangemaster cooker through Rangecookers.co.uk and was super impressed with the service from my initial enquiry to post delivery.
My order was processed by Sam after much to-ing and fro-ing with an endless list of questions - kudos to Sam for responding quickly and efficiently every time.
I usually prefer to shop locally so I was a little hesitant dealing remotely but I couldn't be happier - thanks Sam, you were a pleasure to deal with.
14 februari 2025
Review zonder uitnodiging
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review, that's fantastic to hear. It's great that you were so happy with Sam's service & we hope you are equally pleased with your new range cooker.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Good, practical and honest advice
Good, practical and honest advice from Tony, who knows rangecookers inside out. This is a small family run business which is almost unheard of these days in this particular market. Knocks the socks of the big players and the prices are evenly matched. The delivery, installation and removal service, which is provided from in-house was flawless. Excellent !
4 januari 2025
Review zonder uitnodiging
Missing the offer?
I bought an oven based on the offer of an extended five-year warranty.
I have received no such warranty since purchasing the oven.
UPDATE: No link or comms were provided.
7 augustus 2024
Antwoord van Rangecookers.co.uk
Good afternoon David. Thank you for taking the time to leave a review and share your thoughts.
We did publish full instructions on our website pertaining to redeeming your free extended warranty when you placed the order, along with the link necessary. Our team also replied to your email straight away to explain how to do this and again provide the link you need.
Of course should you need any further assistance we'll be happy to help.
UPDATE: A link to the page where the extended warranty could be registered was sent by email to your email address on 15.10.24 at 12:39pm, along with an explanation that the promotion was run by the manufacturer so registration on their website was necessary to activate the extra cover.
Hope this helps. If not please let us know.
Antwoord van Rangecookers.co.uk
Hi there,
Thank you very much for your 5 star review, your feedback is very much appreciated.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Sam
Absolute disaster.
Absolute disaster.
Purchased an item that has a manufacturing defect and is unable to function. Unable to return, unable to get a refund. Passed to customer support of the manufacturer. Unfortunately the manufacturer Faber is useless, and each contact to the support team is a request for details. The response to the details is to request the same details. Stuck in an endless loop. I think I’ve been conned. Sell faulty product, put you in an email loop, never sort it out, keep the money.
18 augustus 2024
Antwoord van Rangecookers.co.uk
Good morning.
Thank you for your review.
We are aware of your situation and have been liaising directly with you via whats app. As you know, we are doing everything we can to support you in this and are working closely with the manufacturer on a resolution; with a visit date booked in for tomorrow.
If there is anything you need from us in the mean time, you have our contact details, so please don't hesitate to get in touch.
Best regards,
Sam
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review.
If you need our help with anything in the future, we can always be reached on enquiries@rangecookers.co.uk
Best regards,
Sam
Antwoord van Rangecookers.co.uk
Hi Rachel,
Thank you for your positive review, we really do appreciate it.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Kind regards,
Sam
Antwoord van Rangecookers.co.uk
Hi Robert,
Thank you very much for your positive feedback, we really appreciate it & are very glad you have been so happy with our service.
Best regards,
Sam
Great customer service
I recently purchased a Bertazzoni fridge freezer from the website. Straight forward information regarding delivery. Quick to get back to me with a query I had about product.
Delivery driver was most helpful when we discovered a part was missing, and looked into it straight away.
Wouldn't hesitate to recommend this company.
14 augustus 2024
Antwoord van Rangecookers.co.uk
Good morning,
Thank you for your 5 star review. We're so pleased to hear that you have been happy with your experience and hope that you are equally as pleased with your product.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Sam
Prompt & very helpful & informative…
Prompt & very helpful & informative service.
12 augustus 2024
Review zonder uitnodiging
Antwoord van Rangecookers.co.uk
Hi there,
Thank you very much for your 5 star review - it is very much appreciated.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Sam
Falcon oven is the best oven in the world! company to deal with from start…
Great company to deal with from start to finish.
The Falcon cooker we purchased from them is absolutely stunning. The best looking range cooker we have ever seen! Works beautifully, easy to clean, well thought out design in every aspect. We paid a bit more for the Falcon, because it’s not a flimsy oven where the heat dials temperatures rub off after a few cleans (don’t know why oven designers don’t remedy this problem?). The dials are superior on the Falcon and enhance its stunning appearance. The top heavy duty metal sections for each gas ring are separate, they slot into each other like a jigsaw puzzle making it easier to clean, especially if you need to give just one a good wash.
The glass on the front of the electric oven is also designed well, you can see your cakes rising quite clearly!
We had to wait for about 5 weeks for the oven to be made in the colour we wanted, but well worth the wait. We have now had it a month and I can truly say that it’s the best oven I’ve ever seen and used in my life (I’m 60). I cook everything from scratch every day and bake, so I know a good oven when I see one! Lol!
Would not part with this oven. Made in England too. Highly recommend.
3 augustus 2024
Review zonder uitnodiging
Antwoord van Rangecookers.co.uk
Hi Margaret, thank you for taking the time to share your opinion. We're glad you're enjoying using your new Falcon range - the brand is a firm favourite here in the studio, so it's a solid choice!
Should you ever need us for anything in the future, you can always contact the team at enquiries@rangecookers.co.uk
Responsive and helpful
Decided to buy through RangeCookers because of how helpful they have been throughout the process of deciding what we wanted to buy. Responsive and helpful - very impressed.
22 juli 2024
Antwoord van Rangecookers.co.uk
Hello,
Thank you very much for your review, we're glad to hear you were happy with your experience. We really appreciate the positive feedback.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Sam
Excellent customer service
Excellent customer service. As soon as I had purchased my range I had a phone call from a lovely lady to check everything was as I ordered and wanted.
Great communication and attention to detail. Highly recommended.
29 mei 2024
Antwoord van Rangecookers.co.uk
Hi there,
Thank you so much for your 5 star review! We're really pleased to hear that you had a great experience.
Should you need anything in the future, we can always be reached at enquiries@rangecookers.co.uk.
Best regards, Sam
Very happy with this company bought a…
Very happy with this company bought a range and it was delivered well packaged found the WhatsApp easier to communicate with them and they were very helpful
24 mei 2024
Antwoord van Rangecookers.co.uk
Good morning,
Thank you very much for your positive feedback, we're really happy to hear you were pleased with your experience and found the WhatsApp facility easy to use!
Should you need anything in the future, we can always be reached at enquiries@rangecookers.co.uk.
Best regards,
Sam
Satisfied Customer
Of all the sites we could find for a cooker hood, this had the best availability, price and speed of delivery. It was all handled very smoothly and efficiently
21 mei 2024
Antwoord van Rangecookers.co.uk
Hi there,
Many thanks for your positive review, it's really great to hear.
If you need our help anything further in the future, we can always be reached on enquiries@rangecookers.co.uk
Best regards,
Sam
Great company to buy from.
Perfect online buying experience, I am a very fussy customer and presented plenty of questions before and after delivery. The after sales care and follow up was above and beyond and shows what a genuine company this is to deal with, always a concern buying online especially when parting with a large sum of money but rest assured they are a great company to deal with and you will be in very safe hands. One very happy customer and would recommend to all.
7 mei 2024
Antwoord van Rangecookers.co.uk
Good morning,
Thank you very much for your positive 5 star review! We're so pleased to hear that you are happy with your experience.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Sam
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