Deposit Protection ServiceReviews 

Very useful telephone assistance regarding deposit return process.
The person on the help line could not have been more helpful.

Good customer service

The company awarded my former landlord my deposit after taking the maximum amount of time. The landlord’s claim was rejected by a court months earlier and it is extraordinary this company responded to the pressure from the landlord rather than rely on the evidence and the decision of a county judge. This case was dragged out for months, and the decision reached is indefensible. There is no appeal process hence my honest review. A terrible experience.

The customer service team resolved the issue very quickly.

friendly, helpful and professional service. above the collleague helped me through my general numptyness with my account. thanks Martyn.

The Web page is not working so the I can't get money from landlord, I will accuse dps of scumming through the legal court

The operator Sharon was very helpful

Only essential information which were in simple English were given and these were constructive.

I would be giving minus stars if I could!
This organisation is a total waste of time and money, completely amateurish with absolutely ZERO common sense!
Tenants moved out of our house for us to find they had painted our pine kitchen units grey, our dark oak fireplace was now beige, bathrooms also painted grey, and so on….nothing short of vandalism. The bill to fix all this runs into £000s! We thought we could at least withhold the deposit to pay for some of it….right?
Wrong!! Because the start of tenancy photos showing everything in its original pristine condition, they were “invalid” (yes, you probably need to read that again…), because they were taken prior to the DPS taking over the deposit.
So, if the tenants had trashed the place before the DPS took over the deposit, is that OK??
Common sense is clearly not common.

We had a similar disappointing issue regarding mismanagement by a prior letting agent – this time with the Property Ombudsman. Total waste of time! Another toothless, clueless organisation, acting like a bunch of dozing civil servants. Disgraceful!

As a landlord I see the odds are being stacked against me by governments and organisations like DPS. I’m out of this game. I will NEVER again rent out my property – it can stay empty until I decide to move back in one day – after I have fixed all of the damage.
Between this bunch of amateurs with zero common sense, and ‘do-gooder’ governments living in cuckoo land, the rental market will disappear faster than a polar ice cap!
WAKE UP PEOPLE!!!

Jacob was patient, helpful efficient and effective in solving the problem

We found the whole process very quick and easy. Thanks to the DPS, and the agent too, we received our deposit back very quickly. Thanks.

So easy to use! I’ve used DPS twice now and it’s great, they take all the hard work out of it and the money has always been back in my account very quickly

Great experience and easy to understand every step,in few days I had my deposit back,very fast without any problems,thanks again DPS for a pleasant experience

Cassie is a star, quick responses & kind.

The lady who took my call was very helpful

Phone was answered within 5 seconds. Spoke to a very helpful person who gave me the right information and did everything that was needed .

Once the agreement had agreed. The deposit ad release promptly