Really impressed with the quality and customer service from Designer Wallpapers. The team were very responsive, helpful and a pleasure to deal with throughout. The quality of the wallpaper is excel... Toon meer
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This is a difficult one! Delivery was absolutely the worse ever. I waited weeks and weeks for this, but I understand it was Designer Guilds fault. I didn’t want to give a poor rating, because Designer... Toon meer
Bedrijf heeft geantwoord
Very prompt delivery service and easy to use online website. I'd looked at this paper on other sites and designer wallpaper were the cheapest. I am so pleased with the colour and pattern of my Nina... Toon meer
Bedrijf heeft geantwoord
The wallpaper was delivered promptly. We were very pleased with the design and quality of the wallpaper from Osborne and little. We returned one roll as we had over ordered and once it was received th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Designer Wallpapers brings you the UK’s most exclusive and exciting collection of wallpapers, from the very best designers, all on one website. All of our elegant and luxurious wallpapers are manufactured using the finest materials and we offer everything from traditional hand-printed designs to futuristic holographic patterns.
Contactgegevens
4 Hepscott Road, E9 5HB, London, Verenigd Koninkrijk
- 0800 043 4799
- support@designerwallpapers.co.uk
- designerwallpapers.co.uk
4,8
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Professional Experience
Timely delivery, best price by comparison and arrived well packaged.
7 april 2025
Antwoord van Designer Wallpapers
Dear Richard,
Thank you for your kind review! We're delighted to hear that your order arrived on time, well-packaged, and at a competitive price. We strive to provide excellent service on all fronts, and it's wonderful to know we met your expectations. Your feedback is greatly appreciated, and we look forward to serving you again in the future!
Kind regards,
Paul
Excellent personal customer service…
Excellent personal customer service with immediate responses.
9 april 2025
Antwoord van Designer Wallpapers
Dear Richard,
Thank you so much for your wonderful review! We're thrilled to hear that you appreciated our personal customer service and quick response times.
Providing prompt and attentive service is something our team strives for every day, and it's truly rewarding to know that our efforts made a positive difference in your experience with us.
Your kind words mean a lot to our team, and we'll be sure to share your feedback with everyone involved. We remain committed to maintaining this level of service for all your future needs.
Thank you again for taking the time to leave this feedback - we look forward to serving you again soon!
Kind regards,
Paul
Lovely high quality paper but rather late
Really high quality paper ordered which had a 7 to 10 day lead time and arrived after that. Customer service got a little confused with where it was but it arrived and looks great. Next time I would order before my decorator arrives.
9 april 2025
Antwoord van Designer Wallpapers
Dear Mrs Sly,
Thank you for your feedback about our high-quality wallpaper! We're delighted you're pleased with the final product and appreciate your understanding regarding the shipping delay.
I apologise that your order arrived outside our stated 7-10 day timeframe and for any confusion from our customer service team about its whereabouts. We take delivery timelines seriously, and I've shared your experience with our shipping department to help prevent similar delays for future orders.
Your suggestion about ordering before your decorator arrives is excellent advice for other customers. We'll emphasise our lead times more clearly on our website to help with project planning.
Thank you for your patience and for taking the time to share your experience. If you need anything for future projects, please don't hesitate to reach out directly.
Kind regards,
Paul
Personal touch with Paul advising and…
Personal touch with Paul advising and responding asap to any queries. Would thoroughly recommend this company.
6 april 2025
Antwoord van Designer Wallpapers
Dear Lindsay,
Thank you so much for your kind review! We're delighted to hear that Paul was able to provide you with helpful advice and quick responses to your queries.
Personal service is at the heart of everything we do, and it's wonderful to know that this came through in your experience with us. Paul will be thrilled to hear your feedback, as our team takes great pride in building these connections with our customers.
Your recommendation means the world to us - it's the highest compliment we can receive. We truly appreciate you taking the time to share your positive experience and look forward to assisting you with any future wallpaper needs you might have.
Thank you again for choosing our company!
Kind regards,
Lucas
missing order
I placed my order which you accepted , but you did nt have enough rolls in stock , and the wallpaper was discontinued . After 10 days of patiently waiting i had to phone you to find out what had happened to my order . Disappointing . I will not use this company again
4 april 2025
Antwoord van Designer Wallpapers
Dear Customer,
Thank you for bringing this issue to our attention. We sincerely apologise for the disappointing experience you had with your wallpaper order. We fell short of our service standards in several ways.
First, we should never have accepted an order for stock we couldn't fulfil. The discontinuation of the wallpaper should have been communicated to you immediately, not after 10 days of silence. Most importantly, you shouldn't have had to contact us for an update—that responsibility was ours.
We've reviewed our inventory management and communication procedures to prevent similar situations in the future. We're implementing a new system that verifies stock availability before order confirmation and automatically notifies customers about any issues.
While we understand your decision not to use our services again, we'd appreciate the opportunity to make this right. Please contact our customer service team at your earliest convenience.
Again, we apologise for the inconvenience and thank you for your feedback, which helps us improve.
Kind regards,
Paul
Very competitive price
Very competitive price, best I could find.
Great that you can return unused wallpaper rolls.
13 maart 2025
Lovely wallpaper and excellent quality
Lovely wallpaper and excellent quality. Great customer service was able to send back unopened unused roll as ordered too much. Very happy 😊
11 januari 2025
Great company—
Great company—
Realised that I needed an extra roll. Went above and beyond to sort.
10 maart 2025
First class excellent service.
First class excellent service.
The product is also excellent.
7 maart 2025
Easy order process, love my new wallpaper, great company
I ordered wallpaper from Designers Guild: Easy order process, fast delivery, professional communication from order to delivery. I can only recommend this company.
4 februari 2025
Good service and response to delivery…
Good service and response to delivery date slight delay
8 februari 2025
A bad experience!
The wallpaper I ordered for a client was not sent out by the supplier. This was not noticed or flagged by Designer Wallpapers. I had to chase the order more than two weeks later when I found out it wasn't on site. Then they didn't have enough in stock to fulfil the order so we had to wait again. Then they sent one roll while we waited for the other one which was out of stock. The first roll went to site, but the second was then sent to our billing address instead, which had never been listed anywhere as a delivery address. We had to arrange for someone to travel nearly an hour to collect the roll and bring it to site. I communicated all of this with the team and the response was that their eyesight isn't what it used to be and, in order to get anything back for all of these inconveniences, we would've needed to send over a a receipt for the postage of the item to site. Well we didn't post it, but that doesn't mean we weren't out of pocket. Then, to top it all off, the wallpaper has a very very thin white border, so now that it's been fitted you can see lines between the panels (the background of the wallpaper is dark blue, so it's very obvious). It's a real shame that we've had all these issues. While the team did work quickly to get us the shipments when they realised they hadn't been sent, I'm still not satisfied at all with how this order went.
3 februari 2025
Antwoord van Designer Wallpapers
Dear Ell,
Thank you for taking the time to share your experience with us. We sincerely apologise for the numerous issues you encountered with your wallpaper order and appreciate your patience throughout the process.
We understand how frustrating it can be when delayed orders and communication don't meet expectations. It's disappointing to hear that our initial oversight led to such inconveniences, and we are genuinely sorry for the added hassle of arranging for someone to collect the second roll. Your feedback about the delivery address and the stock availability is invaluable, and we will take it to heart as we work to improve our services.
Regarding the issues with the wallpaper itself, we strive for high-quality products, and your feedback about the visible seams is concerning. We understand how crucial the final appearance is for your project, and we want to make this right.
We would love the opportunity to address your concerns further. If you could contact our customer service team directly, we will do our best to resolve this situation.
Once again, we appreciate your feedback and hope to turn this experience around for you.
Best regards,
Paul
Designer Wallpapers
Excellent communication
Excellent communication. There was a very slight delay with delivery. The company phoned me immediately to notify me and check if this was okay. That is what I call customer focused service. 100% recommended.
9 februari 2025
Thank you Designer Wallpapers again for…
Thank you Designer Wallpapers again for a great online purchase. From ordering to delivery everything was dealt with very professionaly and I was kept informed of each stage including a telephone call to inform that the paper I had ordered would be coming from Italy and when to expect delivery. I was then able to adjust my plans.
8 februari 2025
Excellent choice of wallpapers and…
Excellent choice of wallpapers and paints, helpful customer service and timely delivery.
11 januari 2025
Excellent service
Excellent service, very prompt delivery , sale price was exceptional. However I’m still awaiting fabric samples to match my wallpaper.
10 januari 2025
Fabulous service with fabulous choice and quality
Fabulous service as ever with an immense range of papers and matching fabrics. Another great purchase at a great price and quick delivery!
7 januari 2025
Great wallpaper and service
Like the idea of free sample. Delivery of the sample and the wallpaper itself super super fast!!! Very good quality and interesting designs variety. Definitely would recommend shopping from them.
6 januari 2025
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