Devon HeavenReviews 

1.129
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The speed of delivery and arriving in the promised timeframe was spot on. This was a father's day gift as Devon Heaven is a firm favourite of my parents, and I knew he would love it - as always, it br... Toon meer

Beoordeeld met 5 van de 5 sterren

The hamper was very well packaged and the contents really delicious. My Dad enjoyed the additional pasty - a lovely touch! It was delivered on time and it was really enjoyed as a special Father’s Day... Toon meer

Beoordeeld met 5 van de 5 sterren

So easy to order and select an appropriate delivery day. There is plenty to choose from for a variety of tastes and budgets. I sent this one all the way to Yorkshire for Father's Day and it arrived in... Toon meer

Beoordeeld met 5 van de 5 sterren

If you looking for a gluten free cream tea then you won’t get better quality than a Devon Heaven cream tea. Over the years I’ve tried other suppliers for gluten free cream teas, however none are as g... Toon meer

Bedrijfsgegevens

  1. Eten, drinken en tabak

Informatie afkomstig van verschillende externe bronnen

Taste of the West Gold winning Devon hampers and cream teas by post. 100% local food with free UK delivery. 700+ 5 star review.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen gegevens bekend over review-uitnodigingen

Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 84% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,8

Alle reviews

(1.129)

340 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Fabulous company

Hi would just like to say thee afternoon tea hamper I ordered was 1st class. My elderly aunt was delighted, a great big thankyou. You kept me informed about delivery which is always a help.i have used you many times and you've always delivered on time. Good to support a local Devon company. Long may you continue. ☺️

28 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service, easy to order and pay. It arrived on time. I usually send flowers for my Aunts birthday so she was delighted with an afternoon cream tea

20 maart 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Gluten free hamper - tasty but late

I ordered a gluten free hamper as a gift well in advance of when I needed it. Unfortunately the day before it was meant to be delivered I got an email saying they didn't have any gluten free scones in stock. I understand that this may happen but I didn't have any time to source anything else so had to go ahead with the order that arrived three days late. It ended being an extra day late than expected as it was delayed at the courier side too (I was worried about the cream...). Completely understand this happens but felt there wasn't much empathy from the company that this was a very much pre planned gift that was now very late.
The recipient was delighted with the gift and said it tasted brilliant so I'm really happy with that.

20 maart 2026
Review zonder uitnodiging
Logo Devon Heaven

Antwoord van Devon Heaven

Thank you for your honest feedback. We’re very sorry for the late notice about the gluten‑free scones and for the delays that followed. We regret that our communication didn’t feel as empathetic as it should have. We’re really pleased to hear the recipient loved the hamper and enjoyed the quality and we truly appreciate you taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

Nice treat

Ordered for my mum as a mothers present.
Turned up on time and my parents enjoyed it immensely.
Said all was fresh, well packed and tasty.

17 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous Mother’s Day surprise

Fabulous Mother’s Day surprise! I was able to order in advance for delivery in time for Mother’s Day, as I was not able to see my mum in person. Huge scones with plenty of jam and cream to use afterwards as well. I also added some biscuits and cakes, which were equally delicious by all accounts. Presented really nicely and so easy to order

14 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Would recommend Afternoon Tea & Cake Hamper

This was the first time I ordered a cream tea online and, given the competing online businesses, I chose Devon Heaven as it looked best value for money (Afternoon Tea & Cake Hamper). Ordering and delivery went smoothly, and my parents were delighted with the hamper and various treats that came with it which lasted well beyond one sitting! I would happily use again and recommend to others thinking of gifting an afternoon tea package.

13 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellence in a scone!

Such a great product, easy purchase process and delivery. Always well received by whoever we send to!

22 maart 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

I ordered early in the week and asked…

I ordered early in the week and asked for the Saturday delivery so that the order was here for Mother’s Day, I didn’t receive it until the Monday after Mother’s Day, also the clotted cream lid was half open, not a good first order, not sure I’ll be ordering again if I’m honest.

10 maart 2026
Review zonder uitnodiging
Logo Devon Heaven

Antwoord van Devon Heaven

We’re very sorry to hear this especially for a first order. From your description, it’s possible that our team might have replaced the cream for you, but we’d need a little more information to confirm. Please contact our customer service team directly with your order details so we can look into the delivery and packaging issue and put this right for you.

Beoordeeld met 2 van de 5 sterren

Delivery mess up

Good service from Devon Heaven, however appalling service from DHL couriers. My order was for my mum for mother's day therefore i chose the delivery day for the day before. DHL decided to delay the delivery even though it is fresh food that cannot be eaten after a few days. They delivered 2 days late and i refused delivery. Devon Heavon customer service were good, ordered a replacement to be delivered next day. Unfortunately DHL did the same thing and delayed the order. This time by one day. My mum did take delivery of it and she enjoyed the hamper. However the whole thing was spoilt as it was meant to be for mother's day. Devon Heaven advised they would refund me but i have not received anything. This has put me off ordering again which is disappointing as ive used them alot in the past

14 maart 2026
Review zonder uitnodiging
Logo Devon Heaven

Antwoord van Devon Heaven

Thank you for taking the time to share this. We’re truly sorry for the repeated courier delays. While we did our best to resolve this with replacements, we appreciate that this did not make up for the experience. We have since changed our delivery partner to help prevent this from happening again. I encourage you to contact our customer service team to resolve this promptly.

Beoordeeld met 5 van de 5 sterren

Amazing hampers

Amazing hampers! I ordered one for me and one for my daughter and Mum and we had a virtual afternoon tea because we all live miles apart.

The scones were lush, lovely jam and cream and the brownie was tasty too. All wonderfully presented.

14 maart 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

I found communication very poor I…

I found communication very poor I contacted within in minutes of ordering to ask the order to be delayed as my mom was not going to be did not acknowledge E mail and sent delivery out again I asked for delay by DHL but did not and delivery left on doorstep so really felt let down due to you not responding

13 maart 2026
Review zonder uitnodiging
Logo Devon Heaven

Antwoord van Devon Heaven

We’re very sorry to hear this. Our customer support emails are monitored within 24 hours, so we’re unable to respond instantly. Once an order has been dispatched, we can only request a delay with the courier. However, as our hampers contain perishable items, delaying delivery risks the contents going bad. We appreciate your feedback and are sorry this experience didn’t meet expectations.

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