Dharma Merchant Services Reviews 

Dharma's customer service is pretty amazing. There's no phone trees or virtual assistants, or operators with heavy accents. Someone just answers the phone and fixes your problems or answers your questions in a couple of minutes. Their prices or great, too. I've used them for about 5 years, and don't plan on switching anytime soon.

I contacted Paypal and Dharma to set up a card charging system for the animal rescue nonprofit I volunteer at and the experience was completely different... For Dharma, I got a designated POC Nick who responded to my emails super fast and we were able to set up everything within just a few days. I sent in the application on Tuesday, and Nick helped me expedite the entire process so we would be able to use it at our adoption event on Saturday. The device was intuitive and I didn't need to set up anything, it just worked out of the box. On the other hand, I am still waiting on Paypal to get back to me regarding document review... so yes I deactivated our Paypal account. The experience with Dharma has been great, and I would recommend them to any nonprofit looking to start accepting credit cards.

If and when you need help, they are always there!

I would not recommend Dharma Merchant services as they will say anything to get your account and then when you have any customer charge-back issues they immediately begin holding your funds with no notice or snail mail notice so you have no time to respond! They will send you confirmation that your account is good and then continue holding the funds without explanation. They do not care what effect it has on customers or their business! Very deceptive practices STAY AWAY!

Dharma has good rates and real people who are there to help when you need it. I have no regrets using them.

I did my homework, I read all different reviews, Dharma is the best that I could find.

We have been with a traditional merchant service provider forever, and after our fees continuing to increase for years we decided to look into some of the newer merchant service providers. We narrowed it down to 3, and ultimately chose Dharma as their knowledge of the interchange processing and transparency is second to none. They spent time answering all of our in-depth questions to find out what and why we were being charged with our previous provider, and what will happen at Dharma. They made the transition a breeze. Since switching, our merchant fees have been halved!!!! Amazing! Another pleasant surprise with Dharma, we get our funds in half the amount of time than our previous provider! And last but not least, their customer service/response time after signing on has not dropped either. Every time I have reached out my questions are answered...within minutes. If your business is looking for reasonable fees, access to your funds fast, and exceptional service, Dharma is your solution!

Folks always ready and available to help, answer questions, clarify terminology. Reports are easy to read. Merchant site is pretty easy to navigate - just wish statements were a one click project. We really appreciate the clear, consistent pricing!

We cut our processing fees in half by switching to Dharma. I also appreciate Dharma's social commitment.

Dharma is more a partner than just some faceless processor. From the beginning they were super communicative and made a point to take interest in our business. Their team is quick to catch potential fraud and quick to resolve it. The fact that using their service also helps the community around us all makes them the perfect fit for us.

From the first interaction, Dharma has felt different. I doubt this is an easy space to differentiate your business, but Dharma has done that in how their mission impacts their customer service and overall approach to making working with them easy - both with technology and staff interactions. I am confident that I made the right choice!

Whenever we had a question or concern, it was always quickly responded to and resolved fairly. Honest, reliable and responsive - so nice to deal with a company like this.

The people at Dharma are ridiculously easy to work with!! This part of running a business is never fun, nor is it easy to understand, but all the wonderful people at Dharma make it relatively pain free! Honest, friendly, responsive are words I would use to describe them. It's like working with your favorite family members! Talk to them...give them a try (no contracts) - you won't regret it!

Transparent pricing, no hidden charges and no early termination fees. Absolutely the best company to work with and I have tried a lot of them.

Easy to work with and very honest.

Dharma has worked great for us.
We are getting better pricing on our merchant services and the billing practices are incredibly transparent and easy to reconcile. We are very satisfied with the move to Dharma as our Merchant Services provider.

Dharma's service and knowledge is top notch. I would recommend them without reservation. My experience with Dharma has been exceptional!!

excellent rates! And the mobile app and online sites to keep you rolling no matter where you are. Your not 'tied' to the machine. Love it! and the service too!

I feel like Dharma is giving us a great product at a fair price. When we were with TSYS, their plan was basically the "Bend Over" plan. . . .