Dubai Islamic Bank Reviews 

Very very bad experience, they are complicating the customer life , I am trying to contact them for activating my mobile app since one month and more ,they just transferring me to their colleges without any effort , I am sure I will close my account, not recommended at all , wasting the time of the customer and not giving proper service

I am writing this regarding my complaint with dubai Islamic bank dib has deducted money from my account
AED 210
AED 210
AED 210
AED 170 late payment where the delay was from bank side amount was there in my account but bank didn’t deduct it in time and put late payment charges of 170

Saying account charges it’s now two months I am following up and I didn’t get the amount back which was deducted by dib bank
Very very disappointing service by a bank where our money is not Safe

Balance deduction without any reason.if we check they will tell it’s the transaction happened 6 months back Forget to deduct

I was new in DIB mobile app and card activation. The CS Mr.Ghulam assisted me so amazing until I succesfully registered. He is so helpful and accomodating. Nice Customer service experience.. keep it up.. mirdiff city centre dib branch.

They are extremely unprofessional and unresponsive. I've been trying to contact them for the past three days, but no one answers my calls or provides any resolution. This bank's customer service is absolutely unacceptable. Please avoid this bank.

If I had an option to give no rating, i would have done that. In my AECB report, there is an active existing loan showing. This happened due to my KYC information was incorrectly merged with other users' data on DIB system.



On October 24th, I received confirmation via call and SMS from your bank that the necessary corrections had been made and the updated data had been shared with AECB. However, after paying 83 AED to extract the report again, I found that no corrections were made. I downloaded the report based on your confirmation that the issue had been resolved, but it appears nothing has changed, and I have lost my payment. Additionally, I received a message few days back stating that another request has been opened.


This delay has now extended for over a month and is preventing me from securing a loan. I deeply regret my decision to take auto finance with DIB, given the difficulties caused by this situation. I send multiple emails, however no response. Worst banking experience i ever had.

Do not take credit card from DIB, the worst service… customer service is worst, don’t know how to speak to customers, i had applied for credit card cancellation, its been week now, i am trying to call every day for cancellation.. but no response, only answer i am getting is our team will get back to you soon.. given wrong information and sold to me the credit card..

Sharing my frustration, that the people working in customer service and a gentleman whom I spoke from the complaints dept-- couple of months are making me go back to circles!! A complaints officer under the name Ahmed called me last week saying that my case has been acknowledged, and they will be sending my debit card. Its been another 2 weeks, and what's NOT new? NO FURTHER UPDATE WITH MY 6 MONTHS OLD DEBIT CARD.

Going to the bank, calling the customer service MULTIPLE times, emailing... VERY UNRESPONSIVE!

Hello?!?!?!??!!?
I do not have a debit card from the account that I opened since June 2024! It will turn 6 month soon!!! Goodness DIB!

DO NOT OPEN AN ONLINE ACCOUNT FROM THEM! Very disorganised!!!!

No customer service. Impossible to get through to their call center. Branch queues are minimum 2 hours wait.

Worst bank ever, as I’ve experienced a deduction to my account without knowing on how or where it came from as they also have the worst customer service who can’t even understand what you’re up to with your concerns and a countless emails which unfortunately un-responded. This bank is deducting money from people which every single dirham is hard earned from their job, and as an expat to lose almost a thousand dirham is really unacceptable.

This bank has provided me with the most frustrating experience I’ve ever had. I made a payment in June, and while the money was deducted from my account, I received a message saying there was a technical error and the payment hadn’t gone through. They proceeded to deduct the amount again. Since then, I've tried countless times to reach them by phone—no one answered. I’ve also sent multiple emails, yet no one has responded. This lack of support and transparency has been incredibly disappointing. I would strongly advise considering other banks with more reliable customer service

worst bank and untrusted deduction on 11/7/24 and when i report the issue now bank telling me that this transaction was pending in June 2024 due to technical issue when I ask them why you people not detect it in next month they have no answer.

Very poor services, especially customers service agent not helpful and trying to end conversation.

worst bank and untrusted double deduction and after i report the issue still 5 working days to process they cannot help you urgently

How can I rate 0 ?! The worst bank in the universe! It’s been years trying to talk to someone, while this damp robot closing the phone on my face every time I ask her for help !!!! How can I check my transaction my online account was blocked for no reason , I don’t trust this bank after 13 years I’m going to change the another bank I’m done 👍

Dear Dr Adnan,

The Service has been dropped , the bank is holding my money in different occasions without any reasons. As example I transferred an amount between my accounts and it has been bee. ducted and I waited for 48hrs as advised by customer service and still not received it. I followed up three times and every time keep telling me it’s under process.

Worst mobile customer service experience , the automatic lady replying just closes the phone on your face when asking for help or to activate card. Ridiculous
Every month gets worse

Don’t deserve even one star. I received new credit card from DIB that has free roadside assistance 24/7.Toll free number 8004101 not at all connecting. Roadside assistance number which they mentioned in their app is not a working number. So there is no use of this card. Want to cancel the card now.

trying to call customer service not getting connected worst experience

Even one star is not applicable.
Today I received a call from them saying on 1st June they credited my account with 5000 aed by mistake and now they will deduct it. I don’t remember seeing any unusual amount on my account. And how are they calling me almost 5 months later to tell me about it. Is it because a day ago I went to close my account with them?. This is the worst bank ever please stay away from them. The lady on the call was so rude at some extent she even cut the call! I did the worst mistake joining this bank and I will discourage anyone that tries to open an account with them