DigiCert, Inc. Reviews 

Muchas gracias por la ayuda y soporte de Nicholas, me ha ayudado en la gestion de un nuevo certificado sin embargo me ha faltado soporte de mi gestor de cuenta, Miguel. Tenia dudas de funcionalidad de las subscripciones y renovacion y no he recibido ayuda de el

Wagiedah Gave me great assist and support !

Stay far away from DigiCert. They ran a textbook scam on my new business and stole nearly $1,000 USD from me.

On April 18th, 2026, I bought their EV package for $996 USD, completely unaware that I wasn't even eligible for it. DigiCert completely ignored my order until May 25th. That is when they finally emailed me to say I needed to be in business for over 3 years and sign a mountain of paperwork. Since I just started my business, I obviously couldn't do that.

When I immediately tried to refund the package so I could just get a standard OV Certificate instead, I found out I was locked out. DigiCert intentionally waited over 30 days to review my application just so they could run out the clock on their 30-day refund policy. They let me buy a product they knew I couldn't use, and then used their own slow response time to trap my money.

Over the last 3 months, I have placed 3 phone calls, sent 5 emails, and opened countless support tickets. Their response? Complete and total silence. I have been completely ghosted.

Never in my life have I experienced such garbage support from a company. Do NOT believe a single word they say about having the "best support on the market." Go with literally any other company because anyone else will actually reply to you. These people are unethical scammers.

Excellent Support

I had been struggling with a validation issue in DigiCert CertCentral where our EV, S/MIME, and Code Signing validations for multiple organizations were not updating correctly. Despite several attempts, the issue remained unresolved.

Vita from the Validation Support team took ownership of the case, thoroughly investigated the problem, and stayed engaged until everything was resolved. Thanks to her expertise and dedication, all of our organization validations were updated successfully.

Her professionalism, technical knowledge, and commitment to customer satisfaction were outstanding. It's rare to come across someone who is so persistent in finding a solution.

Thank you, Vita, for the exceptional support. DigiCert is fortunate to have you on the Validation team.

I had a great experience with Vita regarding organization validation for a time-sensitive certificate renewal. He quickly helped complete validation and ensure the certificate issuance was prioritized.

Very quick response and everything sorted very efficiently by Palesa and Mario.

Thank you for your great service! Thank you Palesa!!!

Poor customer service, repeatedly attempted to renew without consent. We wanted to cancel and they kept trying to renew despite us never consenting to this and them sending repeated emails saying we had to login to renew. Then their customer support (supposedly live chat) is completely non responsive with no way of even tracking whether there is a queue, expected wait time etc. Waited >10 minutes without any sort of response. This is a company that does not care about their customers

I reached Digicert for validating the oraganization, Edjane Pinheiro has reached out me, and did the validation very quickly, even if i have some changes, he helped me to get it done,

thanks

The support agent I got (Kaythlynne Dennis) was able to resolve my questions very quickly, which I appreciate very much!

DigiCert's customer service has been exceptional. When I needed to procure and verify a certificate within a single day, the support team members I connected with were incredibly helpful and polite. Alester in particular, whom I had the pleasure of speaking with three times, went above and beyond to ensure that my issue was resolved in a timely manner and our business objectives were met. I would highly recommend DigiCert to anyone based on this outstanding customer experience.

Chat with Maria was perfect, good support =)

I recently needed assistance with a DigiCert certificate issue and had the pleasure of working with Mario on the support team.

As a Network Systems Administrator for a K-12 school district, I work with technical support from many vendors, so I have a good basis for comparison. Mario provided one of the best support experiences I've had in a long time.

He was knowledgeable, patient, and professional throughout the entire session. More importantly, he didn't just tell me what to do—he explained what we were seeing and why each step mattered. By the end of the session, not only was my issue resolved, but I also had a much better understanding of the underlying technology.

It's refreshing to work with someone who is genuinely invested in helping customers succeed. Mario is an outstanding representative of DigiCert, and his expertise and positive attitude made what could have been a frustrating issue into an excellent support experience.

Thank you, Mario, for the exceptional service. Five stars without hesitation!

Kudos to Bernice. Great job and quick assistance

I received an email requesting to verify my personal identity and a link with a validation code was included that didn't work. I contacted support via chat and the agent Bernice investigated and found the root cause and solution.

For renewing certificate, the supplier delayed the process of renewal. Did email verification, but the supplier had to wait for telephone call even if it wasn't required at that them. I contacted DigiCert support and the agent,Mr, Bernice checked and found it was already issued with an email verification. Notified the same with supplier and they found it issued already. If I hadn't contacted the validation support team, I would have to wait for another three more days for call and our applications would have been affected.
Appreciated the support and info from Mr. Bernice 5 Stars.

Palesa was quick to resolve my issue and release the certificate. thank you

I have overall great experience with DigiCert - our company has around 200 SSL certificates.
Recently there was a small issue with the verification of the last one but thanks to DigiCert representative Maria Sabio it was solved quickly.
Dear Maria, thank you again :-)

After i talk wth agent to help and support verify SSL for renew step today on order 1553189756, my agent has very nice to help and support me. thank so much for the Chat channel. but, i recommend chat to provide 24 hrs x 7 days. Good , thank for hear and trust me.