Call was as I would like explained to me all I needed to know about what is happening thank you , have to say much better than onecom by 100%
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Lees wat reviewers zeggen
Fraudsters liars and scammers preying on the vulnerable. They cold called and lied to my 91 year old mother that she had to switch as part of a national switchover to fibre phones claiming it was on... Toon meer
Bedrijf heeft geantwoord
Breanne was a great help. Polite, friendly and professional. Dealt with all my issues. Spoke in plain English so I understood the technical terms. I would highly recommend this company. 1st class serv... Toon meer
Bedrijf heeft geantwoord
I concur with the 1-star reviews - this lot are rubbish. They promised to end the contract with the previous provider - they didn't. I'll have to pay an expensive early termination fee. Their ro... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
First Floor, Rostrum House, London Road, Maidstone, ME16 8PY, Kent, Verenigd Koninkrijk
- 0330 912 2819
- support@digitalfibre.uk
- digitalfibre.uk
3,4
Gemiddeld
470 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Great service
Thank you Sophie for your help throughout our transfer, I usually wait to see how things develop when making any changes but everything has gone as Sophie said. She is a credit to the company.
25 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
We’re thrilled to hear that Sophie guided you through your transfer so smoothly and that everything went exactly as she promised. She’ll be delighted to hear your kind words ,she truly is a credit to the team!
Help
Belle understood my problem and sorted it out very quickly very pleased
20 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
We’re so pleased to hear that Belle quickly understood your problem and resolved it. She’ll be delighted to know you’re very pleased with her help!
Chloe has helped in so many ways
Chloe has been a real help and would definitely recommend her if your in need of assistance she listens and take action a big thank you from Studio2
14 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
We’re thrilled to hear that Chloe was so helpful and took action to assist you. She’ll be delighted to receive your recommendation.
Chloe has gone out of her way to help…
Chloe has gone out of her way to help me with Issues regarding B.T. and got them sorted to
20 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
We’re delighted to hear that Chloe went above and beyond to help resolve your issues with B.T. We’ll be sure to pass on your kind words to her!
Good clear instructions and helpful guidance…
This is a collective opinion for Ally & Belle. At long last I had some joy with this company and they have now finalised the account which included transfer to another provider for which I thank them both for their help.
Good clear instructions and helpful guidance, so many thanks.
16 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
We’re really pleased to hear that Ally and Belle were able to help get everything finalised for you, including the transfer to your new provider. It’s great to know their clear instructions and guidance made a difference.
We really appreciate your patience and your kind words and we’ll be sure to pass your thanks on to them both 😊
Antwoord van DigitalFibre
We’re so glad to hear you found the service helpful. If there’s ever anything more we can assist you with, please don’t hesitate to reach out , we’re always happy to help 😊
Staff member are ok
Staff member are ok, helpful, but I find dealing with issues took time to resolve and lack of communication when bill payments are paid letters still get sent as a reminder
4 februari 2026
Antwoord van DigitalFibre
Thank you for your feedback. We’re glad our team has been helpful, and we’re sorry that resolving issues has taken longer than expected and that reminder letters were sent after payments.
Belle
I would like to thank Belle for her assistance today. She was very helpful, answered all my questions thoroughly, and was very easy to understand on the phone. Lovely person to deal with.
18 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
We’re delighted to hear that Belle was helpful, clear, and made your experience so positive. We’ll be sure to pass on your lovely comments , it’s always wonderful to hear when our team makes a difference!
Well done, it’s appreciated!
Well, I was speaking on behalf of Mr
Hubert Chugg who is joining your company Digital Fibre. His telephone
been cut off by BT in what appears to
be a mix up by he assumed was BT.
They have been rather unhelpful and did not co- operate in restoring his telephone line.
Belle has been super with Mr Chugg in helping him transfer to Digital Fibre,
She gets 10 out of 10 score.
Please get his telephone line sorted.
I am his neighbour and helping him to achieve this. Many Many Thanks
Colin Gill, Lower Pleases
12 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
Hi Colin,
Thank you so much for taking the time to leave this review, and for supporting Mr Chugg during this process , it’s truly appreciated.
We’re sorry to hear about the difficulties he experienced with his previous provider and understand how frustrating that must have been. We’re really pleased to hear that Belle has been able to help and that you’ve been happy with the support she’s provided , we’ll be sure to pass on your kind words and 10/10 score to her 😊
I had to wait a long time to have an…
I had to wait a long time to have an issue with my home phone resolved, but I have to say that Ryan was extremely helpful and efficient once he got involved. It would have helped if had been involved earlier!
11 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
Thank you for your feedback. We’re sorry for the delay in resolving your home phone issue, but we’re glad Ryan was able to step in and help efficiently. We’ll share your kind words with him and work on improving our response times.
The Young Lady that assisted me today…
The Young Lady that assisted me today was so Kind and Pefesonal she Helped me with my Issues and put my mind at ease I think her name was Dee
12 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
Thank you for your kind feedback! We’re so glad to hear the agent was able to assist you with kindness and professionalism, and that she helped put your mind at ease. We’ll be sure to pass along your compliments to her.
Ruby explained what I needed to do
Ruby explained what I needed to do, and implemented my new code to get a discount! Jess and Ryan also deserve credit!
11 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
Thank you for your feedback! We’re glad to hear that Ruby clearly explained the process and successfully applied your new discount code. We’ll be sure to pass on your kind comments ,she’ll be delighted!
Chloe & Ally were so polite …
Chloe gave me a great deal on my mobile she was very polite and friendly! Also spoken to Ally a few times and she had been a great help too! Thanks girls x
9 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
Thank you for your lovely feedback! We’re so pleased to hear that Chloe helped you secure a great mobile deal and that she was polite and friendly. It’s also wonderful to hear that Ally has been such a great help too. We’ll be sure to pass on your kind words to both of them ! 😊
Mae was very cool and polite
Mae was very cool and polite, she helped me get a new SIM card, that i desperately needed. And helped me in a deep time of need (coz i needed a new SIM card) If only everyone in this world was like Mae, the world would be a better place. If there was a 6 star button I would have pressed that, because that describes my experience with Mae. AMAZING.
6 STARS ⭐️⭐️⭐️⭐️⭐️⭐️
Hope this review finds you well.
-T.W purchase
9 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
Thank you for such an amazing review! We’re absolutely thrilled to hear that Mae was cool, polite, and able to help you get the SIM card you needed, right when you needed it most.
First operative to speak any sense
First operative to speak any sense. Good command of English and clear in her instructions. Was able to close account and make provisional figure for close of contract.
7 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
Thank you for your feedback! We’re really pleased to hear that our operative was clear, knowledgeable, and able to assist you effectively. It’s great to know she could help close your account and provide a provisional figure for the end of your contract. We’ll be sure to pass on your comments to her!
I’ve dealt with Chloe on two separate…
I’ve dealt with Chloe on two separate occasions now and both times she has been super helpful and resolved any issues. Thank you, great service
5 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
Thank you for sharing your experience! We’re delighted to hear that Chloe has been so helpful on both occasions and that your issues were resolved smoothly. We’ll be sure to pass on your kind words
DIGITAL FIBRE PROBLEM SOLVERS.
RYAN & BELLE HAVE BEEN VERY HELPFULL FROM THE START, I HAD INTERNET FOR 4 DAYS THEN IT DIDNT WORK, I WAS WITHOUT PHONE & INTERNET FOR NEARLY 3 WEEKS DURING THIS TIME RYAN WORKED TIRELESSLY TO RECTIFY THE PROBLEM, IT TRANSPIRED THE FAULT WAS TO DO WITH OPENREACH, THEY HAD DISCONECTED THE WRONG LINE. EVERYTHING IS BACK UP & RUNNING SMOOTHLY THANKS TO THE TEAM AT DIGITAL FIBRE.
4 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
Thank you for sharing your experience! We’re thrilled to hear that Ryan and Belle were so dedicated in resolving the issue, even during such a challenging situation. We’re sorry for the inconvenience caused by the Openreach error, but it’s great to know everything is now back up and running smoothly. We’ll be sure to pass on your kind words to the team at Digital Fibre!
SAVE YOURSELF THE STRESS AND AVOID
If you enjoy being extremely stressed, spending your life on hold or refreshing your emails, paying above what you were told, and being mislead, congratulations! This company’s for you!!!! Shocking. Just shocking. Ridiculously hard to get hold of. Dont actually action what they say they will. I had no line OR WiFi for a week - in my hairdressing business!!!!!!! Then only able to receive calls through my personal mobile. Lied to and told my previous supplier had be sorted, resulting in a £600 bill from BT. But that member of staff doesn’t work there now, AND they conveniently lost all their phone call recordings when i requested them. Requested my contract eleventybillion times.. Fees and charges added to my bill that shouldn’t be there. Not just once, and told they’d sort it and didn’t. which then requires more chasing them. More emails to be ignored. Booked time out for them to call and they don’t. Which has costed me! THIS HAS BEEN GOING ON FOR FIVE MONTHS AND NOT RESOLVED. AVOID. THIS. COMPANY !!!!!
3 februari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
Thank you for your feedback. We’re very sorry to hear about the ongoing issues you’ve experienced ,we understand how frustrating this must be, especially for your business.
Please be assured that our team has been in contact with you regarding your case and we are continuing to work with you to address the outstanding matters as quickly as possible.
Ruby was very helpful with my enquiry
Ruby was very helpful with my enquiry, explaining everything in layman's terms. Very helpful indeed. Thank you Ruby.
28 januari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
hank you for your kind feedback. We’re delighted to hear that Ruby was able to explain everything clearly and provide such helpful support. We’ll pass on your thanks to her!
Very helpful explained everything…
Very helpful explained everything clearly.
26 januari 2026
Review zonder uitnodiging
Antwoord van DigitalFibre
Thank you for your feedback! We’re glad to hear that everything was explained clearly and that you found our team helpful
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