DirectflooringReviews 

Easy to order, quick and easy to navigate

Our product. Was out of stock when ordering but Diectflooring kept us up to date until the items became available. Delivery was completed on the day asked for without any problems. Will use them if the need for new flooring is required again.
Many thanks again.

We ordered flooring for the whole downstairs of our home (which wasn’t cheap). They asked us to provide them with a specific delivery date to ensure someone would be home. I had to do this on 3 separate occasions as everytime I took a day off work to make sure I’d be home, it didn’t arrive, with no explanation from the company once I called & asked why. They couldn’t give me an answer other than, “we don’t know where your floor is”.

Then a week later I randomly receive a phone call from a delivery driver saying he’s outside my house with the floor. I had to leave work again to go home, only to find all the flooring left outside on the street in the pouring rain.

I then called Direct Flooring again to complain about this & the fact that I’ve had to take a total of 4 days of unpaid leave from work to be at the house and the guy on the phone (apparently the manager) was rude & unapologetic and said he would call me the next day with an explanation from the courier company.

It’s been a month & he still hasn’t called- terrible customer service…do not recommend.

Very helpful in sourcing replacement flooring that had been discontinued. Lewis in the store and the manager (didn't catch his name) couldn't have been nicer.

Website is very informative , very easy to use and the prices are unmatched

I ordered flooring for my entire downstairs. The flooring arrived flawed including spots from faulty sealant that cannot wash off, gaps between floorboards, boards broken lengthwise. I've complained to the company over email and have been strung along for months with no steps toward resolution and they have now stopped responding to my emails.

Good selection, with a great price

Am still awaiting a refund ? 2 weeks ago flooring picked up No one answering my emails !! Help

Quality flooring, great service, fast delivery.... thankyou

Great people great services all and all good experience

flooring was different colour from what i ordered and several panels were damaged

A pleasure using Direct flooring. Had an issue with my first delivery (all to do with the courier and NOT Direct flooring) but was dealt with immediately and professionally by Andrew with one phone call, absolutely superb. Flooring is now down and looking good. Will use direct flooring again and more than happy to recommend.

I ordered online but offered pick up from depot but didn’t give me the option at checkout and charged me£39.99 for delivery I pick it up from Kilmarnock store and my money for delivery was to be refunded found them impossible to get on the phone was told to wait 10 days still no refund nearly 14 days can’t reach them by phone or email and no reply from contact form please aviod

Easy to navigate website with price calculator available which is helpful!

Once again great flooring but no confirmation email! Checked all spam inboxes and it's just not there. This is something you really need to sort out as I have to chase the order up to make sure what I've paid for is available every single time. It's a lot of money to play around with.

Currently have a floor I cannot lay due to 5 damaged tiles- 2 phone calls, 3 e mails and 2 weeks passed - still nothing
Now promised will be sent today - lets see

Any time that I have had dealings with Flooring Direct in Hillington they have always been a great team of lads to work with and make life easy for me.
10/10

Everything on time. Kept up to date on all aspects. Delivery guys were great and very helpful.

The flooring came on time

Website said purchase was in stock and able to collect within an hour. It wasn’t could buy cheaper online and have it delivered.