Longstanding customer of Kirkintilloch branch, last order paid but issues with delivery and a broken down van meant we didn’t get all we ordered. Months later still not fully fitted and finished - dis... Toon meer
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Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... Toon meer
Bedrijf heeft geantwoord
Genuinely really helpful staff with amazing customer service. The guys in the Aberdeen branch couldn't have been more helpful as I tried to organise purchase and fitting of flooring remotely. They ga... Toon meer
Bedrijf heeft geantwoord
Everything was easy from order to delivery , the guys who delivered were fantastic. Ty. Price was cheap compared to others I had a look at, originally ordered to pick it up but arrived and realised it... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
293 reviews
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Laminate flooring and beading
I was very happy with my purchase but I ordered beading for my floor and was sent the wrong thing and when I went on your page to try and return it I was told it was up to me to return it, paid £40 for it and it is going to cost me over £20 to return which I think is ridiculous,saying that the flooring is excellent quality and was delivered within a 3days.
4 april 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Antwoord van Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Website easy to use and found what I…
Website easy to use and found what I was looking for straight away.
10 april 2024
Antwoord van Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Early delivery
I've re-done review as we received the flooring today !
Absolutely no contact though not even a confirmation email but it came early so can't really complain.
7 april 2024
Antwoord van Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Antwoord van Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Antwoord van Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Antwoord van Directflooring
Hiya, A confirmation email had been sent to the email address provided at the purchase time / also when it had been shipped. I have resent your invoice for you. We hope you love your new Flooring, Thank you!
Antwoord van Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Antwoord van Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Antwoord van Directflooring
Thank you so much kirsty for taking the time to leave us a review, we really appreciate it!
Crap delivery no time slot waited in…
Good product but Crap delivery no time slot waited in two days for it to come at 6pm
27 maart 2024
Antwoord van Directflooring
Hiya, We do advise a standard weekday Delivery is 2 - 5 working days, However i can see this was delivered within 2. We can only apologise for not providing an ETA as i know this would have been beneficial. We will be sure to pass this on. Thank you.
Easy to Order and Collect
Great selection, great price range, easy to order and when we went to collect, staff (lady and gentleman) attended to us right away and couldn't have been nicer. Sorry I didn't remember their names.
19 maart 2024
Antwoord van Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it! We will be sure to pass on this feedback!
Antwoord van Directflooring
Thank you so much Lindsay for taking the time to leave us a review, we really appreciate it!
Customer service not great from outlet…
Customer service not great from outlet store. Only reason gave 3 stars and not 1 is because the warehouse Internet staff were very helpful. Iam still waiting on my order, initially supposed to be in warehouse on 2/3/24. But warehouse team very good and finding out information and apologised for the delay. Connar from the front of house on the other hands attitude is I don't give a toss. Connar was unhelpful and rude. Asked several questions to which he replied ' it'll be in when it's in'. My question was, do u know if order has been shipped yet? And, csn u track the order? Is that not part of a customer service operators job?
1 maart 2024
Antwoord van Directflooring
Thank you for your review! We appreciate it so much! Thank you.
Antwoord van Directflooring
Thank you for your review Keith! We appreciate so much! Thank you.
Very easy to order online
Very easy to order online.
The driver was very friendly and helpful. Helping to take the flooring to my first floor flat. Very much appreciated.
12 maart 2024
Antwoord van Directflooring
Thank you for your review Silas! We appreciate this so much! Thank you.
Delighted with entire experience so far…
Delighted with entire experience so far with Keith in Edinburgh. Expert advice, non pushy sales. He even stayed after closing time to organise delivery. Highly recommended.
15 maart 2024
Review zonder uitnodiging
Antwoord van Directflooring
Thank you for your review! We appreciate so much! Thank you. We will pass on your feedback to the team!
Very helpful, great service!!
The man that delivered was very helpful and pleasant, ans I have just reordered with them as the service was brilliant.
13 maart 2024
Antwoord van Directflooring
Thank you for your review Elizabeth! We appreciate this so much! Thank you.
Flooring order
The flooring arrived as promised. 1 pack was damaged in transit so I call the company and they immediately sent a replacement
15 december 2023
Antwoord van Directflooring
Thank you Jamie for your kind review, We are glad to hear the issue was rectified in the best possible way! Thank you.
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